Types of Mobility Equipment and Charges (below new rental charges effective from 1 Sept. 2015) (referral made by medical officer/ therapist is requested) * Remark: only be provided at Prince of Wales Hospital Service Depot. Deposit should also be paid for all equipment loans If the guarantor is Hong Kong resident, the amount of deposit is as follows: If the guarantor is non-Hong Kong resident, the amount of deposit is as follows: Application for equipment loan should be handled by the user or the guarantor who is aged 18 or above. All equipment loans should be booked by telephone in advance, please call depots for arrangement. After confirmation of loan date and pick up site, the guarantor should bring along the following documents and fee to respective service depot for handling the application: A copy of the hirer’s and guarantor’s identity card or passport; A proof of guarantor’s address; Deposit and loan charges; Those old-age/disabled/sick hirers, who are the recipients of Comprehensive Social Security Assistance, may keep the loan receipts for applying Medical Rehabilitation Aids provided by the Social Welfare Department.
(Note: Social Welfare Department will administer the approval right of its own accord) If organization and company want to apply for equipment loan for function / activity, please contact our staff of Community Care Service Department at 2610 0515. The minimum loan period is one month. The payment of loan charge is not refundable but the loan period is extendable if necessary. Collection and Returning of Equipment - Please make appointment for all collection or return of equipment. - The hirer or the guarantor can authorize a third party to collect and return the equipment at the same pick up service depot but a completed authorization form is required. In case of loss or damage of the equipment, the hirer or the guarantor should immediately report the case to HKRC. Any repair or replacement cost incurred will be borne by the hirer or the guarantor. For Guests with mobility challenges, manual wheelchairs are available to rent at the Hong Kong Disneyland Resort.
Rental Locations and TermsIn the Park: At Hotels of the Hong Kong Disneyland Resort: PriceDaily: HK$60, HK$30 (Seniors) ReservationsWheelchairs are available on a first-come, first-served basis. They may not be reserved and quantities are limited. Keep in MindAsk a member of your party to order and transport merchandise or food to you.Ask a Cast Member for assistance.For details about access to different attractions, download the Guide Book For Guests With Disabilities. You can also pick up a hard copy at hotels of the Hong Kong Disneyland Resort (at the Front Desk) or at Guest Relations in the park.The requested URL /services?pid=32 was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. How can we help you? Guests with Disabilities – Frequently Asked QuestionsFor your convenience, we offer wheelchair rentals and stroller rentals at the Disneyland Fire Department next to City Hall in Main Street, U.S.A. Town Square.
Rental wheelchairs and strollers are subject to availability. We permit Guests to bring their own wheelchairs and strollers into the park. Is there shuttle service within Hong Kong Disneyland Resort? What accommodations are available for Guests with disabilities at Hong Kong Disneyland Park? Can I rent a wheelchair or stroller at Hong Kong Disneyland Park? View All Guests with Disabilities questions.Home>Plan Your Trip>Traveller Info>Accessible Hong Kong Barrier-free travel is now widely available in Hong Kong and visitors with disabilities can enjoy pleasant and hassle-free stays. There is a range of accessible accommodation, activities, attractions and services, as well as convenient ways of getting around the city. Check out the following links for resources available for people with disabilities who are planning a trip to Hong Kong. Provides comprehensive information about accessible facilities in Hong Kong including the following categories: Transportation in Hong Kong
Provides a handy downloadable guide to public transport for people with disabilities, as well as information about parking and pedestrian crossing facilities for the visually impaired. Specialises in arranging inbound sightseeing and shopping chartered tours for people with restricted mobility, as well as providing accessible transport services within Hong Kong. Diamond Cab: Accommodates a maximum of two wheelchair users on a single trip with two carers, or one wheelchair user with up to four passengers. SynCab: Accommodates a maximum of one wheelchair user on a single trip with two carers, or four passengers without wheelchairs. Provides detailed information about barrier-free restaurants and travel in Hong Kong. Please contact us if you need further information on barrier-free travel in Hong Kong. Offices, Hotels, Conferences & Exhibitions Art and Culture at HKIA A wheelchair service is available for departing, arriving, transfer and transit passengers.
The service can be procured through your travel agent, airline, airline's handling agent or Worldwide Flight Services, which operates a 24-hour hotline (+852 3918 5000). Health & Medical Services Help & Courtesy Phones Internet & Business Facilities Money Exchange & Banking Services Public Phones and Local SIM CardsWhether you are visiting us alone, with your family, children or in a tour group, Ocean Park provides a wide range of services and facilities to ensure that you are well taken care of during your time at Ocean Park. Guest Relations is located at: We welcome you to approach our Guest Relations counter to obtain guide maps, show schedule leaflets & information on services for guests with disabilities or other services such as itinerary suggestions and SmartFun Annual Pass theatre reservations. Prayer Rooms are available for use by all guests, for quiet contemplation or prayer. Please enquire at Guest Relations. Should you have any enquiries prior to your visit or require immediate assistance at the Park, you can always contact our Guest Relations through the General Enquiry Hotline at (852) 3923 2323.
Our friendly Guest Relations Officers are always prepared to assist guests with queries about our facilities or any other Park-related issues. Smartfun Annual Pass members are welcome to call our SmartFun Hotline at (852) 3923 2222 for information on annual passes or member privileges. Apart from general enquiries, we are delighted to have the opportunity to facilitate your marriage proposal in Ocean Park and make it the most memorable moment in your life. While we always strive our best to deliver family fun and fond memories to our guests through continuous enhancement of the Park, we are delighted to hear your valuable comments on our facilities and services. LED Tip Boards are available at Marine World, Aqua City Lagoon, Waterfront Plaza, The Summit Plaza and The Rainforest. Guests are welcome to check out the most updated facility/attraction queue times, show times and other park information from the Tip Boards. Ocean Park is committed to enhancing our guest experience.
To facilitate guests who are unable to queue for park facilities due to physical or psychological constraints, we are introducing the Queue Assistance Programme to provide needy guests with priority access at most of our attractions. Guests are welcome to call our hotline at (852)3923 2323, or approach Guest Relations on the day of their visit for further details. Get a free wristband for your child at Guest Relations. The dual functioned wristband enables you to write down contact details on it and helps us reunite you with your child in case he/she is lost in the Park. This wristband also records your child’s height to provide a hassle-free ride experience for your child. For details, please check with Guest Relations. This service provides convenience to parents/guardians whose young children do not meet the safety requirement of mechanical rides or do not wish to get on the ride, yet not miss out on our attractions. Please approach our Ride Attendants or staff members at Guest Relations to learn more about the Guardian Switch Service.
Located throughout the Park are Baby Care Rooms equipped with baby changers, bottle warmers and feeding seats. Locker, Stroller and Wheelchair Rental Lockers, strollers and wheelchairs are available for rent at the Locker, Stroller and Wheelchair Rental in Aqua City. The Rental Fee for a single stroller is HK$100 per day, plus a HK$100 refundable security deposit. Wheelchair rental is available at HK$50 per day, in addition to a HK$100 refundable security deposit. Please see below for detailed infomation about locker rental. Near Cross Border Bus Stop Locker, Stroller and Wheelchair Rental in Aqua City HK$100 per day + Near the exit of Ocean Express Summit Station Thrill Mountain Locker Rental Locker rental is based on first come, first served basis. Locker rental is only available during the park opening hours. Guests should safeguard all the valuable belongings at all time. Overtime charges will apply Cloakroom service is also available at the Stroller and Wheelchair Rental in Aqua City if your personal belongings exceed the locker size.
The cloakroom charge is HK$100 per each deposited item. Payment Method and Currency Exchange Ocean Park accepts cash (in HKD, RMB & USD), ESP and major credit cards including Visa, Master, American Express, JCB, Diners Club and Union Pay for ticket purchase at our Ticketing office. For purchases at the Park’s restaurants and souvenir shops, cash (in HKD, RMB & USD) and major credit cards including Visa, Master, American Express, JCB, Diners Club and Union Pay are accepted. Only cash payments are accepted at the food kiosks and mobile carts. In addition, currency exchange service is available at Ocean Square. For same day re-entry, please have your hand stamped at the exit before leaving the Park. Upon presentation of your admission ticket and the hand stamp, our staff members will assist you in returning to the Park within the Park’s operating hours. Facilities for Guests with Disabilities For guests with physical disabilities Most of the exhibition halls and mechanical rides are accessible by physically disabled guests including toilets, ramps and theatre viewing platforms.