Denied Warranty Coverage for a Simmons or Serta Mattress Due to a “Stain”? For many consumers, warranty coverage is one of their primary concerns when spending thousands of dollars on a new mattress. Due to the expense involved—memory foam mattresses cost upwards of $5,000, and even traditional pillow-top mattresses retail for over $1,000—consumers want to know that they can depend on the manufacturer to repair or replace a mattress under warranty for years following purchase. Tempur-pedic and Sleep Number offer twenty-five-year warranties to entice consumers to purchase their products. Serta and Simmons—both of which are owned by the National Bedding Company—also offer long warranties ranging anywhere from 3 to 30 years and include no charge for replacements within the first 10 or so years of ownership. These long-term warranties should give consumers as much comfort as the mattresses themselves! Consumers report in droves, however, that Simmons and Serta routinely deny warranty coverage due to the presence of any stain, no matter how small or harmless, on a defective mattress.
After owning a Serta “Beautyrest World Class Recharge Shakespeare Luxury Plush Pillow top Mattress” for about two years, and paying over $2000, the mattress was sagging. So I called Serta, and they send you a “sleep set inspection kit” where you have run a string across the dips in the mattress and take photos from different angles. After doing all this they agreed to replace the mattress. When their team arrived they said that they couldn’t take the mattress because of a small stain!! I called Serta, and was told that the stain voided the warranty because it wasn’t sanitary for their inspection team to open the mattress up and see where the mattress failed. The product was an inferior product with a huge manufacturers defect, and because of a small stain (barley visible) which had nothing to do with the sagging, was a loophole they used to void the warranty. I WILL NEVER BUY ANOTHER SERTA PRODUCT BECAUSE THEY DON’T STAND BEHIND IT!!! We purchased this mattress between 2 and 3 years ago.
It has not held up. There are sags and dips plus a back ache to people sleeping on it. It should be covered by a warranty issue except a small stain gets the Beautyrest folks off the hook. Never, never, would I buy from this manufacturer again. This was in our bedroom and we moved it to a guest room buying a replacement. Please note the Beautyrest replaced a mattress which had been in our room over 25 years. Since putting it in the guest room, two different guests mentioned waking up with a back ache. There are other options… But even more frustrating for consumers who have had warranty coverage denied by Simmons and Serta due to small mattress stains: Serta and Simmons preclude customers from cleaning their mattresses or protecting them with any sort of fabric sealer! Both warranties state that cleaning your mattress or using any “fabric protection stain” also will void your warranty. As a result, Serta and Simmons customers who have had warranty coverage denied due to mattress stains are caught between a rock and a hard place (or, rather, a rock and a mattress): don’t protect your mattress and lose warranty coverage, or use a mattress cover that leads to uncomfortable sleep and wrinkled sheets and can cost upwards of $100.
Were you denied warranty coverage for a Simmons or Serta mattress only because the mattress was stained? If so, we’d like to speak with you and discuss your rights. Saatva Luxury Firm Euro Pillowtop mattress This queen-size innerspring mattress from Saatva measures 16 inches high and weighs 114 pounds. The Saatva Luxury Firm Euro Pillowtop is part of the Mattress models like the Luxury Firm Euro Pillowtop are rated on multiple criteria, such as those listed below. In a regular plush top mattress, all of the padding and upholstery layers are pulled down to one tape edge. In a pillow top mattress, additional layers are added and pulled down to a second tape edge. This top “floating” layer creates a softer feel by allowing the padding to contour to your body. mattresses are available as either a one-sided or two-sided mattress. Tip: A one-sided mattress only has padding on the top side and cannot be flipped over. A two-sided mattress, on the other hand, is padded equally on both sides and can
be flipped to ensure long term comfort and durability. Our Classic mattresses and box springs offer good support and durability at an affordable price. The Classic EuroTop features a Bonnell innerspring system and real working modular box springs that provide support and shock absorption. The Classic EuroTop has pillow top padding on one side only and cannot be flipped. Our Regency Sapphire EuroTop mattress and box springs offer excellent support and durability, featuring an offset innerspring system and handles for ease of turning. The real working box spring features an additional wood slat for extra support. The Regency Sapphire EuroTop has pillow top padding on one side only and cannot be flipped. Our Orthopedic mattresses and box springs offer superior comfort, support and durability. Each Orthopedic mattress features our best offset innerspring system, which is made exclusively for The Original Mattress Factory. Our Orthopedic mattresses also have a two-sided design, stitched cotton padding and handles for ease of turning.
Our top of the line Orthopedic box springs feature four-fold torsion modules with additional wire, an additional wood slat and offer superior support and shock absorption.Sometimes, even the highest quality products may fail, show early signs of wear, or have a manufacturing defect. The majority of products sold at Sleepy's are covered by a manufacturer’s warranty. Sleepy's is here to assist with your manufacturer’s warranty service and our highly-trained staff is able to simplify and guide you through the process. Often, the first question people ask when they find damage to their mattress is, “Is this covered by the manufacturer’s warranty?” Warranties protect your purchase from defects in manufacturing, not from damage caused by use or normal wear and tear. For complete details, read and follow the directions on your manufacturer’s warranty card. We are happy to help you start and work through the warranty process. Please keep in mind, a valid receipt or other proof of purchase is required to file a warranty claim.
To file a Warranty Claim, call (866) 753-3797 and a Warranty Support Specialist will happily walk you through the process. You will be asked a few quick questions to ensure you qualify for warranty service and a claim will be filed immediately over the phone. If you qualify for warranty service, an inspection of your merchandise is required by the manufacturer to validate the defect(s). You will be offered one of the following options for a warranty inspection: The manufacturer’s warranty does not cover any transportation and/or service costs associated with the warranty process. The warranty only covers replacement of the defective piece(s). Once the inspection results are received you will be notified via mail. You will receive a letter with the outcome of the warranty claim. If your mattress is found to be defective, the manufacturer will either replace it or offer a comparable model. If you have any questions about your warranty, please contact our Warranty Support Department by calling (866) 753-3797.