Q. I’m a hotel manager who is interested in Beautyrest® products for my hotel. Who should I contact? Q. I slept on a Beautyrest® bed at a hotel, and now I want that product for my home. How can I find it? Heavenly Bed® from Westin Queen Mary 2 Ocean Liner If you are interested in purchasing a bed similar to those found on the Queen FAQs If you stayed at a location not listed above, you can still purchase the Simmons® Beautyrest® mattress that you are interested in. Please contact Louisville Bedding at 800-626-2594 for questions or concerns on mattress pads and pillows produced under the Simmons® mark and other prominent trademarks. Simmons Bedding Company occasionally grants trademark licenses to reputable companies, such as Louisville Bedding to manufacture products with strict quality control standards under the Simmons trademark or other prominent trademarks. To measure your bed for the appropriate sized sheets, you will the need the gusset (or depth) measurement.
To do so, you will need the following: • Yardstick (or a broom handle) Begin by placing one ruler (sticking halfway out) between the mattress and the box spring. Place the yardstick (or broom handle) parallel to the ruler on top of the mattress. Now, take your other ruler and measure the space between the yardstick and ruler. That is the gusset measurement. When you purchase your fitted sheets, be sure that the gusset measurement is the same or greater than your mattress. Q. If I need a replacement for my mattress or foundation, will the fabric be the same as on the original purchase? A. As stated in our limited warranty, we cannot guarantee that the fabric will match that of the existing piece. Replacement of one piece does not automatically result in the replacement of the other piece. Simmons reserves the right to substitute comparable material and models. Q. If I purchase a mismatched product, will I have a warranty? A. Yes, as long as the product was not purchased as an “as-is” model, distressed, or floor model/sample.
Q. Where can I purchase a product similar to a Simmons product I already own? A. We recommend that you visit your local Simmons dealer and lie on each product to determine which models suits your personal needs. Ultimately, the Simmons mattress you choose will depend on your personal preferences and the sleep benefits the model delivers. Please keep in mind that a new product may feel different than the Simmons product you currently own due to changes in design and construction. Q. I live in one state and saw a Simmons product I like in another state. How can I purchase that product? A. While different retailers sell different products with different features across the country, we may be able to provide information on the model number to use in your search for a similar product in your area. Please contact us toll free at 877-399-9397 with the model number located on the law label of the product in which you are interested. The model number appears in the format MXXXXX.
Q. My dealer is providing a replacement. How can I be sure that it is the same construction as my current Simmons product? A. Please provide us with the model number located on the law label from your current product and the replacement product. XXXX. Once we receive this information, we may be able to provide information to compare the two models. Due to product line changes, it is likely the cover fabric and other features may vary. Q. How do I get warranty service on my Simmons bedding? A. Please contact your dealer for assistance. If your dealer is no longer in business, no longer selling Simmons products, or you have moved from their service area, please contact Simmons Consumer Service Center at 877-399-9397. In order to validate a warranty claim, please have the following information available: • Proof of purchase/receipt • Name of product from satin trade label • Law tag information – The model number (MXXXXX. – Date of manufacture
Q. What does the warranty cover? A. The warranty on Simmons bedding is applicable to manufacturing defects only. for coverage information, or contact Simmons Consumer Service Center at 877-399-9397 Q. I have moved away from my dealer. A. Please contact Simmons Consumer Service Center at 877-399-9397 for assistance. In order to validate a warranty claim, please have the following information available: Q. Do I need to register my warranty?To validate warranty coverage, please retain a copy of the original bill of sale, the intact model name label from the product, and law tags on the product. Please also follow the care/maintenance instructions included on the warranty card. However, we encourage you to fill out the warranty card information. This information is utilized to help us design our products to meet the needs of our consumers. We do not share your information with outside marketing organizations. Q. Can I receive a refund? A. Per the terms and guidelines of the Limited Warranty, replacement or repairs of the product are the only options available.
Refunds are not available.The hotel industry of late has discovered that guests--both business and leisure travelers--covet a good night's sleep. And nothing contributes more to that sleep than a comfortable mattress. Right now the hottest hotel trend is to transform those sterile, cookie cutter rooms with florid bedspreads into comfy residential spaces, perhaps, if you're lucky, like your own bedroom, or with the feel that you see in Crate & Barrel or Room & Board.The idea behind the quest for true comfort is simple: Hotels are in the business of selling sleep. That revelation came from Barry Sternlicht, chairman and CEO of Starwood Hotels and Resorts. Starwood's brands include W, Westin, Sheraton and Four Points by Sheraton. While the creme de la creme of hotel brands--Four Seasons, Ritz-Carlton, Peninsula--have always prided themselves on delivering luxe sleep surroundings to match their luxe room rates, other brands are catching up quickly, introducing their own variations of the bed theme.
By most accounts, Starwood's Westin Hotels & Resorts launched "bed wars" five years ago when it introduced its Westin Heavenly Bed. The bed was modeled after the one Sternlicht had in his Connecticut home. For the uninitiated, including me, the Heavenly Bed is a custom-designed Simmons mattress set with 900 individual coils. Three sheets with thread counts from 180 to 250, a down blanket, comforter, white duvet and five goose-down/goose-feather pillows make up this rectangular marshmallow. ZzzzzzzThe Heavenly Bed became an instant hit with guests who wanted the same sleep experience in their homes. Thus a new profit center was born. The whole Heavenly Bed Ensemble, as it is called, sells for $2,565 for a queen set, $2,990 for a king. Some 30,000 guests now have Heavenly at home. Sales are expected to exceed $8 million this year. A 2004 hotel guest satisfaction study by J.D. Power and Associates, based on 29,424 individual evaluations from 13 upscale chains, gave Heavenly the top ranking of 9.19 out of 10."
Hotel groups are putting in the new beds to be competitive," said Joseph McInerney, president of the Washington-based American Hotel & Lodging Association. "If you're a Sheraton or a Westin, Wyndham and Hyatt have to compete with you in the marketplace, so they are going to have to do what they need to do to compete with the Heavenly Beds."Sheraton Hotels & Resorts last year launched its own brand of bed--the Sheraton Sweet Sleeper Bed. The company committed more than $75 million to put 110,000 beds in 200 North American hotels. The new beds are also going into Sheratons in London and Latin America. Unlike Westin, Sheraton is using a high coil count, 11.5-inch thick Sealy Posturepedic plush top mattress plus appropriately designed bed linens to lend that homey look. Sheraton, too, is selling its bed. Yet another Starwood brand, Four Points by Sheraton, said it will be spending $13 million to put Four Comfort Beds into all of its 100-plus properties by July 2005. The Four Comfort, covered by its own style of linens, is similar to the Sheraton bed."
At Hyatt, we want to provide an experience that is equal to or better than your home," said Gary Dollens, vice president-operations of Chicago-based Hyatt Hotel Corp., where the Grand Bed recently was introduced. The bed, which features a 13.5-inch pillow-top Sealy Posturepedic 720 series mattress, eliminates the traditional bed frame and dust ruffle and sits on a base. Grand Bed, with plush linens and decorative pillows, will be phased into Hyatt Regency and Grand Hyatt hotels in the U.S., Canada and Caribbean by the third quarter of 2005.At Hilton Hotels, based in Los Angeles, guests of its family of brands--Hilton, Doubletree, Embassy Suites--will be getting a Suite Dreams by Hilton bed, including a plush top mattress designed by Serta. Hampton and Homewood Suites by Hilton also have bedding programs that will be phased in over the next year or two. Hilton Garden Inns' bedding plan is in development.Marriott International, with 2,600 hotels worldwide, will soon roll out more luxurious bedding across all its brands--Marriott, Renaissance, Courtyard, Fairfield Inn, SpringHill Suites, Residence Inn and TownePlace Suites.