At Stannah in the Mountain West we understand that the thought of buying a stairlift can be a daunting one. The following questions are ones that many people have asked us previously and may provide you with the answers you are looking for. Alternatively, you can complete our on line inquiry form and one of our stairlift professionals will come right out and visit with you. All our stairlifts are attached to the tread of the stairs and not the wall. We design them with a slim rail, a compact carriage and with folding arms, seat and footrest. They also fold away neatly so they’re practical for you and for other stair users. You can see the Stannah stairlift range at any of our showrooms or at any of exhibitions we are attending. It is the most versatile stairlift for narrow stairs that have a bend in them. It can travel round bends on either side of the staircase and negotiate intermediate landings and corridors with ease. Your rail will be manufactured bespoke to the exact dimensions of your staircase.
The unique two way powered swivel option also enables you to swivel the chair to the safest position at both the top and bottom of the stairs, particularly in tight spaces.Stannah provides a free home survey with a no-obligation quotation.Stannah provides advice and a free no-obligation quotation. One of our trained consultants will come to your home and assess your staircase, discuss with you what kind of stairlift you might want, how we’ll go about installing it, and answer any questions or concerns that you might have. There’s no obligation to you whatsoever after this; not only will it enable us to give you a fixed written quotation; it will also help us to ensure you get the right product for your specific needs. Stannah stairlifts are installed in just a matter of hours with the minimum of fuss. Because Stannah stairlifts are fitted to the tread of the stairs, not the wall, the process is quick, clean and simple. Our friendly fitters will bring two pairs of shoes with them, one pair for outdoors and one pair for indoors so that your carpet will stay clean.
They will install the stairlift with a minimum of fuss, tidy up, test it thoroughly and show you exactly how to use it before they leave. Our stairlifts are battery powered, but we will require an outlet either at the top or bottom of the stairs to keep it charged. Our electricians will make sure it is in the best place prior to installation. As the stairlift is battery powered it will continue to work even if your home loses power. If you have a powered swivel you will need to use the manual swivel. Depending on usage, your battery should last between 3 to 5 years. All Stannah straight rail stairlifts have a continual charge, the curved rail stairlifts have charge points on the rail. Stannah stairlifts are virtually noiseless as they have an electric battery powered motor which ensures a smooth and quiet ride. Stannah in The Mountain West is Gephardt Approved, your satisfaction is guaranteed. Every new stairlift comes with a 2 year comprehensive warranty and the first 2 services are free.
Offer not available in some areas. Each reconditioned stairlift comes with a 12 month warranty and a first free service. Before your warranty expires, the Service Department will write to you detailing the different packages available to you and what each package covers. It is then up to you which one you decide to take out. We offer two types of service contracts. The Stannah 5-Star Service Contract, which offers one annual service and free parts and labor (subject to terms and conditions). Or the Stannah 3-Star Service Contract, which offers one annual service and reduced prices for any engineer visits. Yes, one of our engineers will respond to a breakdown, even if you don’t have a service contract. In this event, charges will be advised on site and payable to the engineer. Stannah guarantee to buy back any new Stannah stairlift under three years old, which is being serviced under a Stannah Service Contract. Stannah can offer reconditioned stairlifts for both straight and curved stairs.
For straight stairs we can offer reconditioned rails as well, but on curved, as they are tailor made, the rails would be new. Reconditioned stairlifts are of limited availability. All Stannah stairlifts are manufactured and tested to conform to the latest European and British safety standards. They go through rigorous testing and analysis to ensure critical factors of safety are achieved throughout the design and manufacture process. All products are tailored to your specific needs and prices therefore vary depending on the specific stair dimensions and the models and options chosen. Please book a free, no-obligation assessment with one of our trained sales consultants to obtain a confirmed quotation to meet your requirements. Delivery of your stairlift will depend on the type of stairlift you have ordered. For a straight track rail, delivery will be between 3 – 10 days from receipt of order. For a curved track rail, delivery will be 14 working days from receipt of order.
Aftercare & Customer Support When you buy an Acorn Stairlift, you become part of the Acorn Stairlifts family, and we'll be there for you in the unlikely event of a problem with your stair lift. At Acorn we are just a phone call away, 7 days a week, and all our stairlifts come with a fully comprehensive one-year warranty. Remember that a stairlift from us is a very reliable piece of equipment, manufactured to the world's highest standards and exceeding the requirements of most of them, ensuring life-long safety, reliability and engineering excellence. If you already have an Acorn Stairlift and would like to get in touch regarding your stairlift, please call us toll free on 888-563-0410 “Our customers in the last 6 months have rated our overall service at an average score of 9 out of 10.” “Worldwide, an Acorn Stairlift is installed every 8 minutes, and every year thousands of customers recommend us to their friends and family.” We value your feedback and enquiries, and if you have any comments we’d love to hear from you!