Add this to your Wishlist - Get local deals in your inbox Sign up with Email Share a link to with a friend via Email. Your Email Has Been Sent Sleepys Customer Care Review Sleepys Sales Representative Review Warranty and explanation of warrantyThe mattress retailer has assigned most of its media planning and buying to Horizon Media, New York, after a review. Annual media spending is estimated at $65 million. The assignment covers traditional and digital media responsibilities but excludes media buying in newspapers, which remain in house. The other contenders for the business were the New York offices of KSL and Optimedia. Drexler/Fajen & Partners in New York managed he search. The three finalists emerged in November after Sleepy's executives met with six shops. Final presentations took place earlier this month at the retailer's headquarters in Hicksville, New York. Sleepy's, which historically has handled all its marketing needs internally, sought an outside help because the company plans to expand into new markets and business areas, according to chief marketing officer Jeff Lobb.
Sleepy's has some 800 stores in 15 states along the East Coast, between Maine and North Carolina. Lobb, a former marketing leader at Walmart Canada and the Pepsi Bottling Group in Somers, New York, joined the retailer last summer. Advertising for the family-owned business—including a 2001 Super Bowl commercial—has long used the tagline, "The mattress professionals." PRINCETON, NEW JERSEY -- Poor quality of mattresses, warranty department does not consider your claims seriously. They find any excuse not to cover their products under warranty. ST. CHARLES, ILLINOIS -- I was sold a mattress and told that I could return it within a certain time period if I did not like it. Well, I went to return it well within the timeframe because it was giving me health problems. Salesman, Jason, said the he was mistaken in telling me I could return it and there wasn't anything he could do about it. He gave me some people for ME to call try to resolve it myself (busy work). Jason did not tell his manager, Jackie, the truth about what happened.
I know this because she told me "It's he said, she said." Jackie did not care if I could not even sleep on the mattress. She said, "Sorry, we cannot do anything for you." I ended up filing complaints with their NY offices, who also brushed me off until I filed a complaint with the Attorney General's office. Even then I was not treated like they cared about me as a consumer. Ended up getting my money back through Tempurpedic, not Sleepy's. Save yourself the hassle - go anywhere else but here. Poorest customer service of any place for me in the past 20 years! CAPE MAY COURT HOUSE, NEW JERSEY -- Sleepy's you suck. I bought a new bed and was told that if any problems with it, no issues. Two days after I purchased, the mattress is sagging ridiculously. I have to go through the process of using a kit to submit and take pictures. Two weeks later, I am told I have no claim. How do you explain that you have to be IN the bed to see the sagging? I will be submitting my review on every site that shows reviews.
BROOKHAVEN, PENNSYLVANIA -- Alex was our sales person and he did everything he's supposed to. I have been a sales supervisor for many years, so that's what I judged him by and he was great. I highly recommend Alex at the Brookhaven store if you're looking for a personable, knowledgeable and honest salesman. DANBURY, CONNECTICUT -- The sales people do not tell you that you have to do a weights and measures test if your mattress fails. They tell you it will just be exchanged. This is ridiculous and takes too much time. They will not replace the mattress unless I take this test. This is a new policy that consumers are not aware of. ELLICOTT CITY, MARYLAND -- Sleepy's has the worst customer service ever. Every time I call customer service each one of them had different answers. I bought a Tempur-Pedic bed from Sleepy's in Ellicott City and I wanted to return it because my body didn't like it. I went to the store in Hanover because that's where I moved. They said "you cannot do a return, you have to exchange it."
Then I called customer service they said the same exact thing. I went back to the Ellicott City store they said the same thing. So I did an exchange with another mattress which was delivered defective. The delivery guys said "sleep on it the bumps will go away." I called customer service, the 30-day exchange period was just over so I had to do an inspection and was qualified for an exchange. The customer service representative said "go to the store and pick any bed you like." I go back to the Hanover store they said I have to pick a bed with equal or lesser value. So I call customer service once again. They said "well you had an option to exchange or RETURN the Tempur-Pedic but you chose to exchange". I had a chance to return when 2 of their stores plus customer service said "no returns on Tempur-Pedic". I go back to the sales guy in Ellicott City. He still says "we don't do returns and we work separately from customer service". How does that even make sense? They should have the same policies.
SO they are bunch of liars. Stay away from them and save your money and time. I have a lot more but want to keep this short. I talked to the manager - she just says sorry. Well sorry doesn't give me my money back!!! I told her about this bad review - she didn't even care. I will take this to my lawyer as well. BAYSIDE, NEW YORK -- On Labor Day 2015, I went to Sleepy's in Bayside NY store to purchase a mattress on sale. I had a list with me of the mattress I wanted to check. As soon as I walked in the salesman grab my list and started to show me a $3,000 mattress. I told him I am not looking to spend that much money and that I was looking to buy one from my list between $600 & $800. Reluctantly he showed me few of the ones on my list but I didn't like the support. He showed me one that had a good support so I decided to buy that one. The salesman told me it was a $1,800 regular price and last week was on sale for $950 and today is only $749. I liked the firmness of the mattress so I purchased it for delivery next day.
Next day something told me to check the price online because I didn't like the way the salesman rushed me in the store. I entered the model number and the sale price on the mattress was only $649 not the $749 that the salesman charged me. I call the store immediately and I was switch to the main office. The put me on hold for long time and finally I was told that the salesman made a mistake and they will refund the $100 to my credit card. It took about 2 weeks to get my refund after many phone calls to Sleepy's. The salesman in that store definitely didn't make a mistake. He deliberately overcharged me so he can get a bigger commission and that is called RIP-OFF!!!! Stay away from Sleepy's Rip-off artists!!! NEW YORK -- I purchased a twin mattress on 2/14 and cancelled the order the next day. Despite cancelling the order, it took Sleepy's 11 days to issue a refund, which still has not been posted to my credit card. Apparently, even though Sleepy's told me the order was cancelled, it really was not because only a district manager can do that.
Customer service had to contact the district manager no less than 4 times before action was taken. Customer service instructed me to call the store manager myself who, I am told, finally reached the district manager. I called customer service no less than 6 times by phone and twice by email to get a refund. Customer service told me that it took so long because the district manager is "busy". I will never shop there again. NEW YORK -- I bought a Tempur-Pedic mattress from Sleepy's. I specifically asked if the mattress gave off a smell. The salesman told me that it did absolutely no such thing. At the time of the order, the salesman told me that I could get a refund if I was not pleased, no questions asked. I placed my order and the mattress was delivered. I slept on the mattress the first night. I got up the next morning very dizzy. I stopped myself from falling by sitting on the floor. Then I noticed a rash on my face. The mattress smells so bad that I have had the windows open in my house for 6 days, and I cannot get rid of the smell.
My entire house such a smell that I have been sleeping at a friend's house. I finally called Sleepy's and they said that they can only replace the mattress, and will not refund. Needless to say, I do not want to do business with this company and I'll probably have to bring about a lawsuit. HOBOKEN, NEW JERSEY -- I made the mistake of going to Sleepy's five years ago to get a bed and box spring. I live in Hoboken and the store was close to me. I was told I didn't need a frame. Over the next two years the bed slowly got worse and worse so I added a topping from Macy's and it improved. But after five years the bed totally fell apart to the point where I had to buy a REAL mattress, box spring and frame from a real store called Macy's. It cost me $100 more than the Sleepy's debacle, but it is a million times better. I should have known I was in trouble when I went to Sleepy's in casual clothes and asked for the $800 set and was told "Oh, you want the cheap bed? All the cheap beds are downstairs."