The manufacturer encourages you to keep your proof of purchase documents. Law tag label MUST be retained for warranty coverage. Because we strongly believe in the quality, design and craftsmanship of our products, Serta products are warrantied against manufacturing defects in workmanship and material (excluding covers and handles, except for handles on iSeries and equivalent level mattresses). For zippered mattress covers refer to the All Foam Mattress section within the Warranty Coverage Detail section. If you observe a defect, contact the Serta dealer from which you purchased the set. If the dealer cannot be reached, please contact Serta Customer Support at 888-55-SERTA. In either case, you must, within the duration of the warranty, provide the original law tags, proof of purchase (including date of purchase) and be the original purchasing consumer. If defective in workmanship or material, your Serta mattress and/or foundation will be repaired or replaced (at our option) with charges, as shown on the Serta Warranty Schedule and exclusive of transportation and inspection costs.
If the Serta product you purchased is discontinued at the time of repair or replacement, a current model of comparable quality and value will be selected. All other claims including incidental or consequential damages are precluded. If identical materials are not available at the time of repair or replacement, the manufacturer reserves the right to substitute materials of comparable quality. Any and all implied warranties on this product shall not exceed in duration the term of this limited warranty. This warranty begins on the day you purchase your sleep set. If your sleep set is repaired or replaced, this limited warranty will not be renewed or extended. Please refer to the Serta Warranty Schedule on this card to determine the length of your warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply. This warranty gives you specific legal rights.
You may also have other rights, which vary from state to state. Please refer to the Do’s and Don’ts of Bedding Care section for proper sleep set care to insure warranty coverage. The Serta Warranty covers only the following items during normal wear: INNERSPRING OR HYBRID MATTRESS • Wires that are loose, broken or protruding through fabric. • Sagging or Body impressions that measure 1½" or greater, only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame with center support or a minimum of 5 cross slats with center support that extends to the floor. A Serta adjustable base may be used with an adjustable approved mattress. • Handles on all iSeries and equivalent level mattresses. • Sagging or Body impressions that measure ¾" or greater, only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame with center support or a minimum of 5 cross slats with center support that extends to the floor.
• Zippered mattress covers are warrantied for ten years after the purchase date from manufacturing defects and workmanship, flaws of the zipper or seams, and tearing of the fabric under normal use. Zippered covers should never be removed. See label on zippered cover for cleaning suggestions. A Serta adjustable base may be used. SMOOTH TOP (NON-QUILTED) HYBRID MATTRESS • Sagging or Body impressions that measure ¾" or greater, only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame with center support or a minimum of 5 cross slats with center support that extends to the floor. FOUNDATION - Not including Adjustable Base • Broken or loose support elements • Splitting of the wood frame • Broken or loose grid top • Compression or unstapling of support elements • Loose, bent or defective wood beams • Sagging, but only when continuously supported with an appropriate frame with a rigid center support that extends to the floor.
The Serta Warranty does NOT cover items not expressly listed in the “Warranty Coverage” section such as but not limited to: • Transportation and inspection costs • Bedding used in hotels, motels or institutional facilities • Bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as a promotional item. • Bent perimeter border rods due to moving or bending the sleep set for innerspring models • Replacement of another piece in a sleep set unless it is also defective • Damage of the mattress or foundation due to misuse or abuse • Mattress damage due to an inappropriate foundation or when an incorrect bed frame is used • Fabric Stains, soiling, fluid penetration, tears or burns • Adjustable foundations (see owner’s manual for details on warranty coverage) • Mattress fabric (except as noted in the Warranty Coverage Detail section for an All Foam mattress)
• Zippered mattress cover damage due to improper care including removal of cover • Normal change in softness and recovery time associated with memory foam and latex materials over time. This does not affect the pressure relieving qualities of these materials. • Body impressions in the mattress that measures less than 1½" for an innerspring mattress; less than ¾" for all smooth top (non-quilted) hybrid mattresses and All Foam model mattresses. • Sagging in the mattress that measures less than 1½" for an innerspring mattress; Serta reserves the right to refuse service and invalidate the warranty when the sleep set, even if defective, is in an unsanitary condition (due to blood or bodily fluid stains or soiling, infestation or other abuse), when the sleep set has evidence of damage from liquid penetration, cleaning or the use of cleaning fluids, or whenever the product failure is caused by factors other than defective workmanship or materials. Allowing the sleep set to be in an unsanitary condition may damage the product and invalidate the warranty.
For the health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep set, Serta may refuse to inspect such products to assess whether covered by the warranty, in which case, Serta reserves the right to deny warranty coverage. The use of cleaning fluids may damage the fabric and materials in your mattress. Allowing water or other liquids to penetrate your mattress may damage the layers of upholstery, causing materials to compress. Either of these situations may result in damage that will invalidate your warranty. Serta reserves the right to deny warranty coverage if the sleep set exhibits stains or soiling of unknown origin or nature and it appears to Serta, in good faith, that the sleep set may be in an unsanitary condition or may have been damaged by liquid penetration or other abuse. This warranty is given by the Serta manufacturer whose name and address appear on the law tag attached to your Serta product. We recommend that you examine the law tag attached to your Serta product and record the name and address of the Serta manufacturer, and your warranty code, on this warranty card.