Senior CRM specialist в Globus
Обязанности:
- Participation in CRM implementation project as Senior SAP CRM Consultant and/or Chief functional expert
- Proactively participate in identifying solutions, designing concepts, system improvements or opportunities and driving for their implementation in the frame of project implementation and support
- Capture, collect, describe complex business requirements and facilitate workshops for interviewing keyusers and business process owners during order clarification phases
- Drives technology and business process innovation by implementing sound IT Solutions for the business domain Customer Relationship Management and Multichannel
- Prepare Business Blueprints, fit/gap analyses, technical and migration concepts, technical specifications and test scenarios
- Design, configure and test Loyalty and Digital marketing Solution
- Support the migration and Quality assurance in all project phases and support
- Carry out complex assignments requiring the development of new or improved procedures or business processes
- Acts as liaison with business process owners, solution owners, key-users and global team
- Provide key-user and end user trainings, documentation
- Third Level support of applications (SAP, non-SAP) supporting Customer Relationship&Multichannel business domain
- Coaching other team members and support permanent Knowledge How Transfer
- Establish close collaboration with fellow teams, Global Competence Center and external suppliers to ensure that CRM Solution is adapted for local business requirements
Требования:
- 3+ years of relevant working experience as Senior SAP CRM Consultant or SAP CRM Consultant, supporting or/and implementing CRM Solutions in Business areas Marketing, Sales&Distribution, Customer Service, eCommerce as well as Analytics, preferably in Retail and/or FMCG and/or excellent understanding of Retail and/or consumer goods industry
- Bachelor's Degree in IT, Economics, Business or related field
- A proven track record of successful SAP CRM implementations (1-2)
- Sound knowledge and proven hands-on experience within Customer relationship management and Customer Engagement Intelligence
- Experience to work under pressure in global project teams
- Committed to self-development and can demonstrate a willingness to operate outside of his/her comfort zone with an entrepreneurial spirit
- Fluent English in speaking and writing is mandatory
- Analytical and innovative problem solving skills
- Excellent verbal and written communication skills
- Ability to work on various and cross-functional subjects, integrative mindset
- Will be considered as an advantage
- Experience implementing SAP Hybris Products for Marketing on HANA or SAP CRM Products is an advantage
- A proven track record of implementing omni-channel IT solutions for campaign management, segmentation, dynamic content, Subscription management, E-commerce integration, trigger based marketing and analytics in particular on SAP cloud platform
- Ideally familiar with the requirements of successful e-commerce; understanding of digital marketing, role of content and search as part of overall eCommerce strategy
- Experience in integration of CRM Solution with Product master data systems, Supply Chain management or Webshop e-commerce is a plus
- Experience in implementing B2C,B2B2C Solutions for Retail companies in Russia
- Experience with different CRM Solutions (Manzana, Comarh, SAP CRM, SAP on HANA)
- German is considered as a plus
Условия:
- Challenging involvement in building internal IT Competence in the global innovative team from the scratch
- Competitive market salary (annual incentive bonus, regular indexations, long service rewards)
- Corporate discounts in our hypermarket chain
- Wide career opportunities in one of the largest international Retail companies
- Social benefits package (additional medical insurance, family events)
- Flexible working hours negotiable
- Friendly and collaborative environment
- Opportunity to learn foreign languages
- Expected travel: 0-20%
- Potential horizontal development: SAP CRM Architect
- Potential vertical development: Team Leader Customer Engagement&eCommerce Systems
Откликнуться:
https://www.globus.ru/career/vacancy/382408/
