At Sealy, we make the mattress that makes you more comfortable, and that includes repairing any sleep set that fails to live up to our high standards for quality materials and workmanship. Please take a few minutes to read over the guarantee guidelines. that it can take up to 30 days for your body to adjust to the feel and support of a new sleep system. Please contact the Sealy National Customer Care Centre on 1300 130 221 for any further assistance. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits conferred by this Guarantee are in addition to all other rights and remedies in respect of the product which the Purchaser has under the Competition and Consumer Act 2010 (as amended) and similar State and Territory laws.
Sealy of Australia (‘Sealy’) offers a guarantee which is only for the benefit of the original purchaser (‘the purchaser’) of the product, Your guarantee protects you from the day you purchase your sleep set and continues according to the period found on the law tag. tag is sewn into the border of your mattress and foundation and must not be removed. In the event that we repair your sleep set your Sealy warranty will continue to cover any service work completed by Sealy of Australia. If your product is replaced as a result of a warranty claim, your replacement product will be accompanied by a new warranty. This guarantee is valid in Australia only. Sealy will repair without charge to the original purchaser, any manufacturing fault (as defined). Sealy reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition or stained, or when product failure is due to causes other than defective workmanship or materials.
Sealy may charge transport costs in the event a warranty claim has not been identified. In the event a warranty claim has been identified, Sealy of Australia will cover all reasonable transport costs to service and/or repair the product. Sealy reserves the right at all times to approve transportation charges prior to them being incurred. All claims in respect of the Guarantee are to be made to the Sealy Customer Care Centre (1300 130 221) prior to the expiry of this guarantee. Sealy reserves the right to charge an up-front call out fee prior to an inspection taking place at any stage during the life of theThis fee will be refunded should a manufacturing fault be discovered. If identical materials are not available at the time of repair, Sealy reserves the manufacturer’s right to substitute materials ofIdentical fabrics cannot be guaranteed, however the closest available match will always be attempted. Don’t ever place this product near open flames or expose it to fire.
I’ve been in the sleep business since 1970 and a retailer of mattresses and bedding since 1972. Since the Private Equity Firms (the wonderful folks that helped bring about the recent financial troubles in the U.S.) bought up all the major mattress companies (Simmons, Sealy, Stearns & Foster [owned by Sealy], Spring Air, and Serta) the industry has taken a “consumer be damned” attitude. The introduction of “can’t flip” mattresses or “no need to flip” mattresses in 2000 is an insult to consumers who can now expect three to five years out of their new mattress. That’s one third of what can be expected from two-sided mattresses. Curious About 2-Sided Mattresses?They’re all we sell. Explore the possibilities & start sleeping better right away. CLICK HERE FOR FLIPPABLE MATTRESSES Like many industries, the mattress industry has gone through a period of cheapening products in order to save on manufacturing costs. Problem is, they market the cheapened product as a benefit to consumers — which couldn’t be further from the truth.
Think about home appliances, another industry where the majority of companies are now owned by private equity firms. Depending on your age, it used to be that you would buy an appliance — a fridge, a washer/dryer, an oven — expecting it to last 20 years. If something broke, a repairman would come to your home and fix it. Now, if you get five to seven years from an appliance you’re lucky. And you can forget about repairs; parts either aren’t or won’t be available. The profits manufacturers make on selling half a mattress are too great to go back to two-sided mattresses. Companies can save 25-30% by not including the second side cushioning layer, which is the most expensive part of most mattresses. Companies don’t pass these savings on to the consumer. As you may have noticed if you’ve done some research, some “can’t flip” mattresses sell for several thousands of dollars! They’ve just used the savings to increase their profits and then resell the company to another investment firm.
Simmons, for instance, has now been sold many times over. The added benefit (to them) of selling “can’t flip” mattresses is that the consumer is back in the marketplace for a new mattress every three to five years. Their only other option is to put up with a saggy, uncomfortable bed, and the achy back and body that can result from it. Recently, on a day when we delivered 10 new mattresses, we took away three “can’t flip” mattresses. All three were from one of the best known “S” brands, all just three years old and all completely worn out. Not even homeless shelters or charities will take mattresses so saggy, so they ended up in a landfill. These were not inexpensive mattresses — they retail locally for over $2000 each! You’d think that such dramatic wear and tear after just three years would be covered under warranty, but no. These companies consistently deny all but the most extreme breakdowns. They have PLANNED for the failure or obsolescence of their mattresses after 3-5 years.
It’s how they do things now. Most manufacturers DO still make two-sided mattresses, they just don’t sell them to the consumer. They make them only for the hotel/motel industry. Owners in this industry avoid one-sided mattresses because they know that they won’t last more than a few years. Doesn’t that show the manufacturers’ true stripes? In order to be sold on our floor, mattresses need to have TWO sleeping surfaces. That, or they need to have zipper access to the inside so that components can be flipped or refreshed. It is not right to sell mattresses that wear out so quickly. A consumer should be able to expect their new mattress to last and be comfortable for at least 8 to 12 years. If they purchase a 100% botanical latex mattress model, it should last even longer. Been sold half a mattress?Stop sleeping in a sinkhole. Try a 2-sided mattress & FEEL the difference immediately . . . & 10 years later. SEE THE MOST DURABLE & COMFORTABLE MATTRESSES AT ALL PRICE POINTS