Be it a quick battery change or precision warranty service, the Polar service network is at your disposal in the USA. Find us on the map close to you, or register your service online and send it directly to Central Service in Lake Success, NY. Please note that warranty service is given only by Polar Central Service in Lake Success. We provide three different types of service points depending on the level of service you require. Please select the service type that is best suited for your service need. Here you get quick battery changes done on location for products with user-changeable battery. You can also use this as a service drop-off if you need more than a battery change. Here quick repairs, all battery changes, and more demanding non-warranty service is done on location. You can also use this as a service drop-off if your service case is more complex and needs to be sent to Central Service. All warranty services in the country are concentrated here. You can also bring or send your product in for non-warranty service.
If you send in your service, please register online to get a tracking code. SelectÅLAND ISLANDSANDORRAARGENTINAAUSTRALIAAUSTRIABAHRAINBELARUSBELGIUMBRAZILCANADACHILECHINACOLOMBIACOSTA RICACROATIACYPRUSCZECH REPUBLICDENMARKEGYPTESTONIAFAROE ISLANDSFINLANDFRANCEFRENCH POLYNESIAGERMANYGREECEGREENLANDGUADELOUPEGUATEMALAGUYANAHONG KONGHONG KONG (EN)HUNGARYICELANDINDIAINDONESIAIRELANDISLE OF MANISRAELITALYJAPANJERSEYKAZAKHSTANKOREA, REPUBLIC OFKUWAITLATVIALEBANONLITHUANIALUXEMBOURGMACAOMALAYSIAMALTAMARTINIQUEMAURITIUSMEXICOMONACONAMIBIANETHERLANDSNETHERLANDS ANTILLESNEW CALEDONIANEW ZEALANDNORWAYOMANPANAMAPERUPHILIPPINESPOLANDPORTUGALQATARREUNIONROMANIARUSSIAN FEDERATIONSAN MARINOSAUDI ARABIASINGAPORESLOVAKIASLOVENIASOUTH AFRICASPAINSWEDENSWITZERLANDTAIWANTAIWAN (EN)THAILANDTURKEYUKRAINEUNITED ARAB EMIRATESUNITED KINGDOMUNITED STATESVENEZUELA City SelectANN ARBORBELLEVUELAKE SUCCESS (NEW HYDE PK.)LOS ANGELESMiamiRICHARDSONSTONEHAM ZIP / Postal Code The following service centers are missing the coordinates and therefore are not shown on the map
All warranty repairs are done at Polar Central Service in Lake Success, NY. You can also take or send your service into your closest Authorized Service center to reduce time in transit. Sending to Authorized Service (non-warranty) It's always a good idea to send your products the closest possible service center. This reduces time in transit and you get your products back faster. Authorized Service is for non-warranty service only Open and fill in a service form here. Include a detailed description of the problem. Include your name, return address, and telephone number during office hours. Enclose all parts of the Polar product (e.g. transmitter with its belt and the training computer) and pack them carefully to avoid damage during transit. Send your product(s) to your closest Authorized Service. 7621 East Joy Road Ann Arbor, MI 48105 Time-Tec Watch Svc Ctr 635 S. Hill Street Los Angeles, CA 90014 (888) 448-TIME (toll free)
Eastside Watch Repair (inside JL Jewelry) 10575 NE 12th Street 11219 South Dixie Hwy You can check repair status by phone or e-mail. Sending to Central Service (warranty) If there is no Authorized Service near you or you have a Polar product that is covered under the 2 year warranty, please send your product(s) directly to Central Service in Lake Success, NY. Central Service does all warranty and non-warranty services to Polar products and returns them to you once service is complete. 1. Please register your service case online and 2. Include a detailed description of the problem. 3. Include your name, return address, and telephone number during office hours. 4. Enclose all parts of the Polar product (e.g. transmitter with its belt and the training computer) and pack them carefully to avoid damage during transit. 5. If the product is under warranty, enclose a copy of the proof of purchase. 6. Ship to Polar Central Service Lake Success, NY 11042-1034
You can track your repair status online here. You can change the battery yourself to these Polar products. Please see product user manual for instructions. Search productCS200cads3 stride sensor W.I.N.D. CS100CS500+CS600X GPSFA20FT40FT80G1 GPS sensorH1 Heart Rate SensorH2 Heart Rate SensorH3 heart rate sensorPolar ActiveFT4FT60FT7G1 GPS sensorG3 GPS sensor W.I.N.D. H7 heart rate sensorWearLink®+ transmitter Nike+WearLink heart rate monitor for phones and appsFoot pod and Speed tracker S1RCX3RCX5RCX5 Tour de FranceRS400s3+ stride sensorWearLink®+ transmitter WearLink®+ Hybrid transmitterRemember to replace the sealing ring if it seems damaged. For assistance on battery change to these products, please contact your local . If your product is not on the list, please turn to your closest or send your product to in your country for battery change. Full periodic and water resistance checks are performed with every battery change. Polar recycles batteries as part of our commitment to the preservation of the environment.
When changing the battery yourself, please follow your local recycling regulations for safe disposal. See Polar Environmental Policy here. It's important to us that you get to enjoy training with your Polar products for a long time. To make sure of this, please use Polar-authorized service centers. With us you know that you get a well-trained staff who know our products inside out and use the correct spare parts. We also make sure your products are tested according to specifications before they are returned to you. Here a list of common service charges. Can I troubleshoot my issue before contacting Polar service?Check out if these would help you. Troubleshooting heart rate signal reception Troubleshooting speed signal reception Troubleshooting cadence signal reception Troubleshooting power signal reception My product is under warranty and I need service. What should I do?You can send in your product directly (please register your service case online) or, find the closest retailer or Authorized Service to send it in for you.
My product is no longer under warranty and I need service. To change battery, check here if you can change it yourself. If your product is not on the list, please find your closest Authorized Service here. If you need more than a battery chance, please contact an Authorized Service near you, or send your product(s) directly to Central Service. I want to send my product directly to Central Service. If there is no Authorized Service near you, please send your product(s) directly to Central Service in Lake Success, NY. Central Service does all warranty and non-warranty services to Polar products and returns them to you once service is complete. Please register your service case online before sending it to Central Service. You can then track your repair status online. How do I send my product to Central Service? 1. Include all parts of the Polar product (e.g. transmitter with its belt and the training computer) and pack carefully to avoid damage during transit.
2. If the product is under warranty, enclose a copy of the proof of purchase. 3. Include a detailed description of the problem. 4. Include your name, return address, and telephone number during office hours. 5. Register & Ship to Polar Central Service Please register your service case online : What do the free training computer tests include? With every service we test your training computer free of charge. 1. Careful visual inspection to determine any external damage. 2. Battery voltage check. 3. Checking and cleaning of case contacts. 4. Sealing check and free replacement when needed. 5. Water resistance testing. What do the free sensor tests include? With every service we test your included sensors free of charge. 2. Checking the range of transmission to rule out any problems. 3. Checking the heart rate sensor electrode conductivity. 4. Cleaning of the sensor parts thoroughly when necessary. Register and keep track of your service case.