For best results, please add a location. 27 years in business Hoffman Estates, IL 60192-3723 Mr. Robert L. Sherman, President Ms. Pam Llanuza, Customer Service Manager Mrs. Pam J Llanuza, Customer Service Manager Principal: Mrs. Pam J Llanuza, Customer Service Manager Principal: Mr. Robert L. Sherman, President Customer Service: Ms. Pam Llanuza, Customer Service Manager NAICS: All Other Home Furnishings Stores BBB Reason for Ratings BBB rating is based on 13 factors: Get the details about the factors considered. BBB Rating System Overview Serta, Inc. has received 3.75 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+. Innerspring mattresses are the most common type of mattress on the market, and are by far the most popular. The great thing about innerspring mattresses is the sheer number of models available -- you can choose firmness levels from very soft to rock hard, and there are numerous styles from utilitarian to classic.
The mattress line that gets the best reviews from both owners and experts, and has plenty of options for any sleep style, is Sealy Posturepedic . Basic models in this line feature coils that are positioned to provide extra support in the center third of the mattress, where the heavier parts of the body rest. Higher-end models feature pocketed coils and hybrid construction that also includes gel-infused foam to prevent heat retention. Posturepedic models excel in professional testing, earning top scores for side sleeping, durability and stabilization. However, one professional test indicates that Posturepedic may be a better option of you prefer a softer mattress, as the measured firmness was softer than the claimed firmness. , with around 875 owner comments analyzed. , owners indicate that the mattress relieves pain initially and that the Posturepedic's coil system provides better-than-average support. Over time, however, some users find that the mattress begins to sag, which can make it uncomfortable, especially for those who suffer from back pain.
The Posturepedic Hybrid line receives the highest ratings in the Posturepedic line at that site. User reviews that we analyzed at retail sites report show a high level of satisfaction across a number of models of the Posturepedic mattress line. Even the less-expensive models of these mattresses tend to get rave reviews, with owners saying the mattress is extremely comfortable, that the claimed firmness was right on the money (in spite of what the professional testers found), and that the mattress seems very durable. Most say they feel they got a good value with the Sealy Posturepedic and we saw quite a few comments from owners who have bought several Posturepedic's for their home. The Simmons Beautyrest line (Est. $400 and up) is a very close runner up to the Posturepedic line of innerspring mattresses. Beautyrest features individually pocketed coils, which help reduce motion transfer -- meaning that your partner's tossing and turning is less likely to affect your side of the bed.
In addition, some models feature latex, memory, and/or gel foam (for greater cooling and comfort). Like Sealy Posturepedic, Simmons Beautyrest also features a new hybrid line that is a combination of memory foam and innerspring. These hybrid models are newer than the standard innerspring, so there is little feedback concerning long term durability, but it's thought that they may have better overall durability than a mattress that uses an innerspring alone. , compared with other innerspring mattresses, based on more than 700 user comments. Site editors note that users give the Beautyrest good ratings for support, especially the higher end models in the Beautyrest line, the Platinum, Hybrid and Black models (the Beautyrest Recharge is the company's basic model). Professional testing also gives high marks to a couple of models of the more expensive Beautyrest mattresses. Comments we saw from owners indicate that Beautyrest mattresses are very comfortable across the board. Users also report good initial back pain relief, although this tends to diminish with time as the mattress ages and loses some of its initial support or firmness, not uncommon with innerspring mattresses.
is the Saatva (Est. $600 and up). However, that's based upon far fewer reviews, just about 275, than the Sealy Posturepedic or the Simmons Beautyrest. In our years of doing this mattress report, we have found that the fewer reviews a mattress has, the higher its ratings tend to be. point out that part of the stronger-than-average ratings may be skewed by the Saatva's good customer service and price compared to other mattresses made from the same materials. , in professional testing the one Saatva mattress included in a roundup that we reviewed gave it just average scores for both side and back sleepers, below average scores for stabilization. That means if you're a light sleeper and sleep with a partner his or her movements may interrupt your sleep. Still, we see some love for this mattress. , where Derek Hales and his wife, Samantha, personally test each mattress they review for at least a week, the Saatva is the sixth highest rated mattress on the site, out of 29. However, the Hales' tend to review lesser known brands, there are no Simmons, Sealy, Serta or other brands tested that are widely available at retail.
In Hale's sleep test, he found the Saatva to be comfortable in all positions, side, back and stomach, with good support in spite of the soft pillow top. While he notes that the construction of the mattress helps to minimize motion transfer, he also notes that this mattress has enough bounce to make it a good choice for those to whom enjoyable sex is a priority in a mattress. The biggest downside to the Saatva is that it's only sold online, which means you can't try them before you buy them, and most experts recommend that you try a mattress before buying. However, Saatva offers a 75 day home trial. If you find you don't like it after that time you can return it and pay only the original delivery fee. They will also exchange the mattress in that same time frame if you decide you want to change the size or comfort level of your mattress. notes, Saatva's customer service is reported as excellent.Introduce yourself to the mattress that revolutionized memory foam. Since its introduction, the iComfort® Sleep System has helped people get the comfort they need without the potential negatives associated with traditional memory foam sleep systems.
98% of iComfort mattress owners surveyed are satisfied with their mattress purchase 97% would recommend iComfort to a friend or colleague 9 out of 10 iComfort mattress owners agree that iComfort properly supports their entire body (Source: GFK Buyer Satisfaction Study, 2012) Now, we are introducing all-new iComfort models for 2014 with even more innovations designed to provide you with the cooling comfort and support you need for a rejuvenating sleep experience There are three iComfort mattress collections to choose from, each with a variety of models ranging in feel from extra-firm to luxuriously plush – so you can find the iComfort model that meets your unique comfort preference. Model availability varies by retailer, so see your local for details. Our original iComfort® collection is now enhanced with both our Cool Action™ Dual Effects® Gel Memory Foam and our new exclusive EverFeel™ Technology for a difference you’ll feel the moment you lie down
The iComfort® EFX collection features both our exclusive EverFeel™ Technology and 33% more dual-action gel memory foam for deeper, plusher comfort. Finally, our top-of-the line iComfort® Directions® collection features 4* exclusive technologies in a gel memory foam sleep system designed from the surface to the core for enhanced cooling comfort and individualized support. *Excludes the Acumen Firm model, which features 3 of the 4 exclusive technologies. Watch the Update to iComfort Video The Best Buy Seal and other licensed materials are registered certification marks and trademarks of Consumers Digest Communications, LLC, used under license. What Makes iComfort Technology Different? All foam is not created equal. iComfort features our breakthrough Cool Action™ Dual Effects® Gel Memory Foam. This is the world’s first material to infuse both our MicroSupport® and MicroCool+™ gels into premium memory foam for an extremely comfortable and supportive sleep surface while helping to reduce the heat build-up that can be associated with memory foam mattresses.
Too much pressure build-up while you sleep can cause disruptive tossing and turning. Serta’s Cool Action™ Dual Effects® material is uniquely designed to help reduce average body pressure while you sleep, which can help reduce tossing and turning for a deeper and more restful sleep. Support Where You Need it Most Serta’s Cool Action™ Dual Effects® material works to uniquely support your body where it needs it most. Millions of MicroSupport® gel beads gather under the areas of your body that need extra support. With the right support, your muscles can relax and rejuvenate so you can wake up feeling refreshed. In fact, 9 out of 10 iComfort owners agree that their iComfort mattress provides them with the right level of support. (Source: GfK Buyer Satisfaction Study, 2012) Heat build-up during the night can cause uncomfortable and restless sleep. Serta’s Cool Action™ Dual Effects® material combines an open cell structure with our exclusive MicroCool+ gel to significantly increase airflow and the ability to dissipate heat.
Together these properties help whisk heat away from the body. In fact, 98% of iComfort owners who are sensitive to temperature while sleeping rate their sleep quality positively. Serta’s Cool Action™ Dual Effects® material has been engineered and extensively tested to deliver exceptional comfort for years. Plus, it’s designed to maintain its pressure-relieving comfort through a wide range of home temperatures. Our revolutionary Cool Action™ Gel Memory Foam material inspired an entirely new category of sleep systems. This material was developed after years of careful study and refinement of existing memory foam products, including the original NASA-inspired memory foam technology. We then improved this with our Cool Action™ Dual Effects® material, which combines our original MicroSupport® gel with our breakthrough MicroCool+ gel in a foam with up to 25% more gel than our original Cool Action™ material. Our material represents a new science in memory foam, re-engineered from the bottom up for excellent comfort, support, temperature regulation, and durability.
Made with Genuine Serta® Gel - Only our Cool Action™ Dual Effects® material contains millions of Serta’s MicroSupport® and MicroCool+™ gel beads that are infused into our own premium, open-cell memory foam. This proprietary process creates an extremely breathable and supportive memory foam that helps dissipate heat away from the body. Infused, not Coated or Blended with Gel - Using a proprietary process, our MicroSupport® and MicroCool+™ gels are actually infused directly into our exclusive premium memory foam while the foam is being produced. This gives our Cool Action™ material a special combination of comfort, support, breathability, and durability. Other so-called “gel” memory foams may use dye and polyol thickeners in place of real gel. Depending on the type of material used, these additives may only have a limited impact on the performance of the foam. More Gel in a Rich, Premium Foam - Unlike some other “gel infused” foams sold at discount prices, we infuse our Cool Action™ Dual Effects® material with up to 200% more gel.
We also use an exclusive formulation of our premium, open-cell memory foam technology that is denser than these discount products. This creates a richer, more premium feeling finished product with excellent support and durability. 98% of iComfort owners surveyed are satisfied with their mattress purchase and 97% would recommend iComfort to a friend or colleague. (Source: GFK Buyer Satisfaction Study, 2012) Serta 10-Year Limited Warranty & 120-Day In-Home Trial* You can feel confident when you purchase a new iComfort mattress with a 10-Year Limited Warranty and Serta’s 120 Day In-Home Trial. This program is offered exclusively by Serta to our retail partners. The 120-Day In-Home Trial allows you to experience your new iComfort sleep set in your home for up to 120 days – and still exchange or return it if you are not completely satisfied*. Once your new iComfort is delivered and set up in your home, sleep on it for a minimum of 30 nights to allow your body time to adjust to a new level of comfort and support.