Our goal is to provide you with the highest product quality and durability so you can enjoy your Serta mattress for years to come. This promise is backed by our Serta Quality Assurance Program, one of the most stringent and rigorously enforced product quality programs in the home furnishings industry. Because we strongly believe in the quality, design and craftsmanship of our products, Serta products are warranted against the manufacturing defects in workmanship and material as outlined in the warranty brochure that came with your mattress or mattress set. Click on any of the Serta Warranty Brochures below to download a PDF copy of the brochure: • Serta® Brand Warranty • iComfort® Sleep System by Serta® Warranty • Serta iSeries® Warranty (applies to Trump Home™, Perfect Day®, Bellagio at Home® and Serta® iSeries products) Fill out our online Product Registration Form to store your purchase information in Serta’s database. We’ll send you a coupon good towards a free Serta Counting Sheep plushie for completing the form!
Product registration does not replace proof of purchase, so please retain your original sales receipt and law tag on the mattress/box spring for your records. What’s Covered Under Warranty? Serta’s warranty exists to insure that your Serta mattress set is built to our high quality standards and protects against manufacturing defects. For full details on what Serta’s limited warranties do and do not cover, please download the appropriate product brochure using one of the links above. We pride ourselves on our Quality Assurance program and having a very low product return rate. If a Serta mattress or box spring is found to be defective per the terms of our warranty, we will stand behind our warranty 100%. Comfort vs. Product Defect Every individual has unique comfort needs. While one person may love the comfort of an ultra-plush pillow top mattress, another may prefer a very firm mattress. And, the person that loves the pillow top mattress probably wouldn’t like sleeping on the very firm mattress.
If a mattress isn’t comfortable for you, it doesn’t mean that there is a problem with the quality of the product; rather, it means that this particular mattress model isn’t the right match for your comfort needs. Why won’t Serta replace my mattress under warranty if it’s not the right comfort match for me? If a mattress is uncomfortable for you, this does not mean that there is a product defect present. It may be that the mattress is simply too soft or too firm for your body’s unique needs, and replacing your mattress model with the same model will not alleviate the problem. When you purchase a new mattress, it is important that you speak with your retailer to understand your return and/or exchange options under the store’s policies. It is also important that you take your time when selecting a new mattress, to insure that you are picking the right comfort match for you. After all, you will sleep on your mattress every night for years to come.Ask the Serta experts now.
If the dealer cannot be reached, please contact Serta Customer Support.We receive free products to review and participate in affiliate programs, where we are compensated for items purchased through links from our site (at no cost to the buyer). See our disclosure page for our list of comped products and affiliate programs. I slept on the Loom & Leaf Relaxed Firm mattress for several weeks and got a really good sense for it. The mattress is quite comfortable, and overall my experience was positive, though I have a few words of caution. This mattress isn’t for everyone, but definitely an intriguing option for certain mattress buyers. It has a distinct memory foam feel that some people will love while others won’t love. For those that are looking for a memory foam mattress, this mattress can give you a great value. It uses quality materials that you will see in mattresses that cost you a lot more money. Read on for my full Loom & Leaf review (see HERE for a direct comparison to Tempur-Pedic).
Who Should Be Interested in Loom & Leaf? You’re Considering Tempur-Pedic– If you are looking at the Tempur-Pedic models or other high-quality memory foam mattresses, I would definitely give a strong look at Loom and Leaf. The specs of the mattress are comparable to some of the mid-range Tempur-Pedic models. See direct comparison to Tempur-Pedic HERE. You Are Value-Conscious and Luxury Loving– Loom and Leaf provides great value, and is priced well for a mattress competing at the luxury level. The price tag is steep for some buyers, but a steal if you compare it to the major mattress brands. You Are Looking For A Great Comfort/Support Trade-off– The high-density memory foam conforms nicely to the body and supports proper spinal alignment, upholding the known standard for high-quality memory foam. This is great for relieving and/or preventing back pain. At the same time, the mattress is quite comfortable and I think you’ll find it’s a very cozy sleeping experience.
You Sleep With A Partner– The high-density memory foam is great for motion isolation. That means when your partner moves around, you generally won’t feel it. You’ll both get a better night of sleep because of it. You’re Willing To Take A Risk– This is a new brand and you can’t try the mattress out ahead of time. The trial period and return policy should alleviate any concerns you have, but some people would naturally think they are taking a risk in buying such a mattress online. Buy Loom & Leaf at direct from factory prices Why You Might Not Want To Look At Loom & Leaf You Don’t Plan On Owning Your Mattress Very Long– I think Loom and Leaf is fit for someone who wants a great medium or long-term solution. If you are just planning on owning your mattress for 2-3 years, then maybe you don’t want to invest in a mattress of this quality. There are definitely some lower-priced options that will do the job. You Generally Don’t Like The Memory Foam Feel– I have come across a number of people who don’t like the memory foam feel.
As good as a memory foam mattress may be, some people will just never like the feel. I’ve seen people make the mistake of thinking that since they’re upgrading to a high-quality mattress they’re going to of course like the feel – but tastes for memory foam rarely change, no matter the quality. You Like To Really Sink Into Your Mattress– This mattress is made with high-density memory foam. As such, it has a strong sense of stability and you don’t get the feeling of sinking into the mattress. You feel that you are sleeping on the mattress rather than in the mattress. I prefer this, but you may prefer that super plush feeling that a softer mattress provides. Want to see the full specs of the mattress? You can see that the mattress behaves much like a high-quality memory foam mattress, as expected. The foam is fairly slow to respond, similar to what you would expect from a Tempurpedic. This is the medium firm option shown in the video, Loom & Leaf also offers a firm option.
Unless you are a stomach sleeper or prefer a very firm mattress, I would go with the medium firm mattress. What Are The Main Things You Should Know About The Construction? High-Quality Memory Foam– The mattress uses 5lb memory foam that is plant-based. The density and quality compares favorably to some of the mid-range Tempur-Pedic models. Organic Cotton Cover– They used organic cotton and it is really soft and nice to the touch. You probably don’t think that much about the cover when you consider a mattress, but this is a really nice touch that gives the extra feeling of luxury. Gel Layer– There is a gel layer on top of the memory foam. This keep the mattress cool and comfortable (in my experience). I would encourage you to look at the specs of the mattress and compare them with the specs of other top memory foam options. There’s a few objective measures of comparison that make Loom & Leaf an interesting purchase. One Thing That Is Very Unique To Loom And Leaf Is The Cool Sleeping Surface
Most agree that sleeping on a bed that feels hot is not comfortable at all. I’ve personally had some terrible nights of sleep while at a hotel or a friend’s place because the mattresses generated too much heat. Unfortunately, some memory foam mattresses experience this effect because of the way they are constructed. There’s a lot of debate about what companies can do that will actually keep a mattress cool. Some companies will have a spiffy name for some system that is meant to have you think their mattresses will be extra cool at night. In my experience, the two ways to keep a mattress cool are to include a gel-laminated layer within the foam or to use bio-based foams. Studies back up this claim too. Loom & Leaf has both of these features, and from my experience, the sleep surface is very cool and comfortable. As expected of a high quality memory foam mattress, Loom & Leaf does very well in the motion transfer test. This mattress should be a good option if you are sleeping with a partner (especially if they move around a lot during the night).
Is Their Claim About All The Cost Savings You Get Accurate? The claim the company makes about its mattress is that you get for $999 a mattress that would cost 2 to 3 times that amount at a retail store. After examining this claim and understanding how the traditional retailer business model works, this claim actually is true. There are so many costs involved in the retail model that get eliminated with the online business model. The Loom and Leaf mattress really does present an enticing value by removing the physical retailer aspect of the sale. But Isn’t Buying A Mattress Online Risky? This issue always comes up. In this case, you can’t try the mattress out beforehand, but you do get a 75-day risk-free trial period. That’s more than enough time to figure out whether you like the mattress (typically you’ll know after 1-2 weeks). From there, if you don’t like the mattress, you can just send it back. Doesn’t sound like much of a risk to me, especially when you consider all the cost savings you are getting from buying online.