osim massage chair customer service

osim massage chair customer service

osim massage chair cover

Osim Massage Chair Customer Service

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Osim U series of massage chairs is well-known and appreciated among many users. A popular model in the line is uAstro2, which has all the privileges of previous uAstro models and has some additional useful features. As all the massage chairs with similar functions, it is quite big and requires much room, but this model is quite cozy and simple. The features of this chair include several massage programs, which can be easily customized according to your personal preferences, convenient remote with LCD display, zero gravity position and more. Read through our review to learn about this massage chair and why it may be just the chair you’ve been looking for. This chair gives soothing, relaxing massage for the whole body. It works on your shoulders and neck, providing nice muscle massage. For your back, it has a roller system to give the invigorating massage that relieves tension and relax the muscles. You will surely appreciate good foot and calve massage, especially when you spend much time walking and standing during the day.




Special airbags provide relaxing work on your arms. Your entire body will rest and relax in this chair. It is designed to adjust to the shape of your body. Even if you have big stature and broad shoulders the chair will fit you perfectly. This chair provides the additional space in the backrest to ensure your comfort. It features 3 width options so that you can make it fit your body better. It also follows the line of your spine with the S-Track rollers. The set of rollers and air bags creates a profound massage system. Each item is placed strategically to reach all the pressure points. There is a special heat pad that provides warmth for the lower lumbar area. It helps to relax the whole body, relieve tension and make the massage more effective and relaxing. Optical scanning identifies your pressure points to customize the massage. You can be sure that with this chair you get the massage that fits your body perfectly and works exactly where your muscles are and not where they are expected to be in average.




One more useful feature that this massage chair has is the zero gravity. In this position, your weight is equally distributed all through the body, and you feel light as if the gravity has lowered for you. This is an extremely comfortable angle to recline in which your spine feels no pressure and your legs are on the same level with your heart. You feel as if you are drifting in space, and so you will receive the massage in complete relaxation with maximum effect. This chair offers you as much as 12 massage programs, 8 of them are automatic, and the other 4 are manually regulated. The automatic massages include Full Air, Full Body, Relax, Stretch, Energize, Rejuvenate, Swedish, and Quick. The custom programs allow you to choose from Rolling, Tapping, Kneading and Roller. This variety of options gives you nearly everything you may think of when it comes to using a massage chair. You also are allowed to adjust the intensity from soft to vigorous. For this, the chair gives you 5 levels to choose from, so that everyone that uses it could get the desired massaging effect.




If you wish to massage only one specific area, you can easily do it. Choose to have only back massage, shoulder massage, neck, or even only arm massage. This chair is designed to fulfill your needs as precise as possible. The remote control has a color LCD display. On it you can see your massage progress and choose the options to customize your massage. Highly functional and simple in use Designed to fit almost every body type, big and small Supports a vast variety of programs to customize the massage Has a highly functional remote control with convenient display Supports the most relaxing and restful zero gravity recline Adjusts to your body shape Scan system detects all the pressure points for the massage Lumbar area heat brings relaxation to the muscles Performs massage for the whole body Some users have stated that the customer service is poor The chair is quite big and needs a lot of room Osim uAstro2 is a good choice, considering all its benefits.




You may have to give up some space in the room where you decide to place it, but you will find it a small sacrifice compared to all the relaxation and massage it will give you. Osim uAstro2 has some competitors in the same price range, for example, Osaki and Shiatsu, so you may want to check other options and compare. There are also more expensive chairs from Panasonic or iRobotics. But overall Osim uAstro2 is a good massage chair choice, and its users usually are satisfied with it.Get your HT-1650 in perfect condition with our repair guides provided below. As always, if you need any further assistance with your Human Touch product, please feel free to contact our helpful Customer Experience department. They can be reached at (800) 355-2762, Monday through Friday. 6:00 am – 5:00 pm PT. Please choose from the guides below User & Care ManualEach brand-name massage chair that we carry comes with a standard “factory” warranty. That warranty typically includes free in-home parts and labor coverage for anywhere from 1-3 years, free parts for an additional 1 or 2 years, and then a frame or structure warranty for 1-3 years after that.




Each massage chair company has their own warranty period and coverage. Most massage chair companies also have the option to purchase 1 or 2 additional years of extended warranty coverage. For most companies, that includes in-home parts and labor, as well. The factory warranties apply to every customer, no matter where they live in the USA. When the factory and extended warranty periods have passed, the owner of the chair becomes liable for the cost of parts and labor, should anything go wrong with their chair. Parts can be purchased from the massage chair companies, but getting a technician into your home to install the part(s) is totally your responsibility and can be quite expensive. Massage Chair Relief is VERY proud to announce our “*Peace of Mind Lifetime Labor Warranty” on all the chairs we sell on our website and in our showrooms. That means that when you buy a massage chair from Massage Chair Relief we will provide the labor for any repairs on your chair for as long as you own your massage chair completely free of charge….even after the factory and extended warranties expire.




Beginning with chairs purchased after November 1, 2015, we have entered into an agreement with Jez Enterprises to use their nationwide network of technicians to fulfill the labor portion of your massage chair repairs, after the factory warranty expires. This is the same company that does the vast majority of warranty fulfillment for almost all the major name brand massage chair companies that we carry (except Panasonic**). If something goes wrong with your chair, all you have to do is get the part that needs replacing, from the massage chair company that manufactured or imported your massage chair, and we’ll arrange for Jez Enterprises to send out a technician to come to your home or business to install the part. And, when we say “Lifetime”, we mean for as long as you own your chair, as long as parts are available from the massage chair company, and as long as your chair is not beyond repair. There are a few conditions to the warranty, which you can read below, but you will now have labor coverage for as long as you own your massage chair.




This is something that has never been tried in our industry before! We are excited to offer this service to our cherished customers. You now can have the peace of mind knowing that you will have coverage of what is usually the most expensive component of the repair process. Just like with automobiles, where the cost of labor is far greater than the cost of the parts being replaced, massage chair labor is the bulk of the cost of repairs. No need to worry any longer! Consider yourself covered if you purchase your new massage chair after November 1, 2015. *Here are the conditions of our Peace of Mind Lifetime Labor Warranty: Non-transferrable, should you sell or give away your massage chair. This warranty applies to chairs in residential settings and does not apply to chairs in commercial settings. The Peace of Mind Lifetime Labor Warranty will kick in after the factory labor warranty has expired. If the parts are no longer available from the massage chair company, we do not supply or sell any parts.




Labor will be performed by a qualified technician, as long as there is a qualified technician available to your area. The warranty only applies to purchases made from Massage Chair Relief within the 50 US states. If the chair is beyond repair, Massage Chair Relief will not replace the chair or ship it to the massage chair company for further diagnostics. The labor coverage is for in-home service only. “Beyond repair” refers to chairs that cannot be repaired by a Jez Enterprise technician based on their diagnosis of your chair’s problem. Other factors that may determine your chair’s “repair-ability” include the age of your chair, discontinued models/parts, severity of damage, and availability of parts from the massage chair company. Labor coverage does not include any loss or damage resulting from: improper installation; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges;




a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is awaiting parts or repair; and products not purchased from Massage Chair Relief. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Cost of parts, including the cost of shipping parts, is not included in this warranty. Labor coverage includes 1.) replacing any part that you purchase from the massage chair company, 2.) diagnostics, if the massage chair company is unable to diagnose the problem over the phone, and 3.) up to 2 visits per incident to your home or business to diagnose/repair the problem. **Panasonic chairs are not covered by Jez Enterprises. In the event that you have purchased a Panasonic chair, and something goes wrong with it after your initial factory warranty has expired, you will most likely have to get your chair repaired through a Panasonic Authorized Service Center.

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