When will I receive my order? Deliveries time vary depending on your location and the product ordered. Most orders are delivered within 7-12 working days in major capital cities and slightly surrounding area's. Deliveries occur between Monday to Saturday in metro Melbourne & Sydney during standard business hours, excluding public holidays. Saturday deliveries will require prior arrangement so please call 1300 112 337 for all Saturday delivery requests. For all other areas, deliveries will occur between Monday to Friday during standard business hours, excluding public holidays. How much will delivery cost? Delivery is FREE in Sydney and Melbourne Metro (*excluding soft furnishings such as pillows and sheets) Delivery of Mattresses is also FREE in Sydney, Melbourne, Brisbane, Adelaide & Perth when you use coupon code FREEMATT at checkout. Delivery fee's for all other area's is calculated at the checkout by entering your postcode in the 'Estimate Delivery' box located on the Cart page.
Premium delivery services are available in Sydney & Melbourne Metro. For an additional fee of $49, our Sydney & Melbourne delivery team will place your order in any room you choose, assemble your mattress and base and remove and dispose of any packaging. We encourage you to consider our premium delivery service options if your home contains several stairs, a lift, or any other delivery challenges. Please call 1300 112 337 for a quote on premium delivery service options. Do I need to be home for delivery? Ideally, you or a nominated person should be present to sign and take charge of the goods delivered. If you're not home when delivery occurs, the driver will leave a courtesy note and number so that you can arrange for the re-delivery of your order with ease. You may also elect to have your order left unattended at the entry to your home by issuing an 'Authority to Leave' notice. You can do this by phoning 1300 112 337, emailing us or typing, 'Authority to Leave' in the comments section during checkout.
It is important to note that BedsOnline and our third party couriers cannot be held liable for any loss, theft or damage that may occur to your order if left unattended. If you anticipate any issues regarding delivery, please contact us prior to placing your order to discuss your available options or leave a note in the comments fields during checkout so that we may call you to discuss. Will I receive advance notice before delivery?You will receive a phone call or an email with your tracking details once your order is ready to be delivered. We rely on several couriers to deliver our products Australia wide, some couriers prefer to arrange delivery with you by phone, others prefer to notify you by email. Can you remove my old mattress? Yes, we offer a mattress removal service in Melbourne & Sydney metro areas only. For an additional fee of $50 per item our delivery team will remove and dispose of your old mattress. For example, disposing of a queen mattress will cost $50 and the removal of a queen mattress and base will cost $100.Please note that this service is limited to Mattresses, ensembles and packing and does not extend to furniture items such as Timber or metal bed frames, sofa’s, bedside tables and other household furnishings.
Can you deliver my bed frame or furniture already assembled?Assembled bed frames cannot fit through the space provided by doors and shipping assembled furniture across Australia would make delivery costs prohibitively expensive. Most but not all items require some simple assembly, so please check the product description or call 1300 112 337 if you're not sure. Can I pick up my goods? Your order can be collected from either our Sliverwater warehouse located in Sydney or our Noble park warehouse located in Melbourne. You will be contacted via email or SMS within 1-12 business days when your order it is ready for collection. Please present your driver’s licence and the credit card used to make the purchase to collect the goods ordered. 2/450 Princes Highway, Noble Park VIC 3174 Tel: (03) 9020 8685 162 Silverwater Road, Silverwater NSW, 2128 Tel: (02) 9426 3904 A blissful sleep every night, guaranteed. “Most cost-effective improvement to my life”
“We both love our mattress, it's everything they say it is” “So hard to leave this every morning. Best purchase made in a while” “I sleep so sound now and don't even know when hubby gets up in the morning” “Piece of mind that the environment has been considered every step of the way.” “After 3 days I have been waking up with no sore back at all” “Great company, great product.” “We received our Koala Queen mattress the next day and we both feel better already.” “The free delivery went smoothly, it was easy to get upstairs” “Happy to know that we are also supporting koalas with our purchase” “My whole body feels as though it is resting better than ever before!” “Best night's sleep in 87 years” “The service was great but the mattress is greater! “Couldn't think of another product that I'd be happier to recommend”Easy to unpack and install on bed” “I no longer wake up with back pain, 100% stoked!”
Just deep, restful sleep Get uninterrupted sleep with our Zero Disturbance Technology Have a partner who tosses and turns all night? Or maybe you’re the one who likes to practice sleep acrobatics. Whoever the guilty culprit is, our Zero Disturbance Technology™ will make sure you don’t interrupt each other’s slumber. It’s like sleeping in separate beds without having to give up the cuddles. You’ll wake up refreshed, energised and ready to conquer each day. You won’t find this luxury in a conventional spring, latex or memory foam mattress. This is a world-first innovation only found in the Koala Mattress. Free 4 Hour Delivery We use the latest compression technology to pack your mattress into a convenient box. No more struggling to carry and squeeze a heavy, oversized mattress up stairwells and through doorways. And we’ll deliver it straight to your doorstep for free so you can slip it straight into your bedroom without having to enlist the help of the local CrossFit gym.
Australia's highest reviewed mattress See what our customers have to say Take 120 Nights to Fall in Love Sleep, play and lounge on the Koala Mattress for 120 nights. If you don’t fall in love with it, just let us know and we'll pick it up for free and give you a full refund. No useless store credits, no re-stocking fee, no pick-up fee.* You’ll get back every cent of your money. And if you decide to keep your Koala Mattress you can rest assured we’ve got your back with our comprehensive 10 Year No-Sag guarantee. *Rural customers may incurr a pickup fee. Is it a latex mattress?During our extensive research to create the perfect mattress we found the natural latex mattress had significant problems. It’s very heavy and retains a lot of heat. You can reduce the weight by just using a latex mattress topper, but that still leaves the issue of heat. Even the best latex mattress tends to run warm. That’s the last thing you want during our long, hot Australian summers.
Even hybrid latex foam mattresses get too hot in our experience. That’s why we created an entirely new material for the Koala Mattress that breathes enough to keep you cool through summer, but keeps you cosy through the chilly winter. Is it a memory foam mattress?No. As with latex mattresses, during our research we found the standard foam and memory foam mattress had problems that prevent the perfect sleep. Like latex mattresses they tend to retain a lot of heat. And even using a memory foam mattress topper will have you waking up flustered and kicking off the covers in the middle of the night. We also found high density memory foam can often mould to your body too much, making it difficult to move around. With the Koala Mattress’ Kloud Comfort Layer you’ll get the same spine support of a memory foam mattress but instead of acting like a straight jacket around your body, it’s more like a soft, gentle hug. The Koala Mattress is an Australian made mattress.That’s actually quite rare these days.
You’ll find most mattresses are made overseas with cheap labour for bigger profits. But we believe it’s very important to have Australian made mattresses because not only does it mean more jobs for Aussies, but it also means we have full control over the quality of our mattresses. That’s how we can make sure that every mattress we make will give you the perfect night’s sleep. Is it safe to buy a mattress online?In fact, we believe it’s much better than buying it in a store. You see, you can spend five, ten, thirty minutes lying on a mattress in a store but that doesn’t tell you anything about how well you’ll sleep on it. And even if you get a trial period you usually have to pay $50 to have it delivered, and then another $50 to have it picked up! With Koala Mattress we’ll deliver it FREE right to your door. Then you get to test it for 120 days before you make your decision. If you don’t love it we’ll come back, pick it up for free* and give you a full refund.