I have an Office Max about a mile from my home office. I went there early one morning specifically to get a chair to rest my butt as I worked as a pixel mechanic. I went in and started sitting in chairs. chairs with wheels, without wheels, with arms, without arms.. you get the idea. I spent almost an hour trying out chairs, to get what i wanted. I finally arrived at a decision, and like all the superstores, if it is bigger than a breadbox, there is a ticket you present to the cashier, and hopefully get your stuff. Trembling with anticipation, I made my way to the counter, with my ticket, in my sweating palm. I presented my ticket to the young lady, who checked the inventory, and with a bright smile informed me that they had 4 in stock, and it would be just moments, and I would soon be sitting in my new chair. She called Carlos in the back to bring my prize forward. 10 minutes went by, ........I asked her where my chair was. She called Carlos again, only to find out that the inventory was wrong, and they didn't have any of my chairs in stock.
"Okay", I said,"Why don't you sell me the floor model? After all, if you don't have any more, the next person won't have to wait quite so long." This was a new idea requiring a paridigm shift, and the assistance of the store manager. When the manager arrived, I asked him the same question. "No," he said, "It's the Floor model." "Listen" I replied,"I have spent over 45 minutes to decide to buy this chair, I have waited almost that long to find out you don't have anymore of these in stock, I have my money right here, and I will even pay the 10 buck assembly fee, to buy this chair." "No," he said, "It's the Floor model." "Wait a minute, here. I want to be sure that I am understanding this. I am here with cash in hand, wanting to buy this chair, spend 10 bucks more, and make your life easier by not having to have this conversation with the next person who might come in and want the same chair." So I took my butt and went to Staples, 5 miles away. New store, new chairs, same drill, sit, twist, up and down, round and round.
After another 45 minutes, I reach a decision. However this time, I went to the manager first. I explained what I had been doing for the last 45 minutes in his store and told him the tale about Office Max. He laughed, and said,"Did you find a chair you like?" "Yep, this one right here." He took the chair up to the register, rung it up, gave me a 10% discount, since it was a floor model, and helped me get it into my car. Staples has a website that I will probably not use, just so I can go to the brick and mortar store, to be sold stuff by folks that understand what business is all about.FOR IMMEDIATE RELEASESeptember 1, 2009Release # 09-336 Firm's Recall Hotline: (800) 283-7674 WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: Office Max Task Chairs Importer: OfficeMax Inc., of Naperville, Ill. Hazard: The back and the base post of the chair can break while in use, posing a fall hazard to consumers. Incidents/Injuries: OfficeMax has received about 35 reports of the chair backs or posts breaking, including 15 reports of injuries involving lacerations, muscle strains, contusions and concussions. Description: The recall involves OfficeMax Task Chairs with model numbers OM182 and OM96614. The model number is located under the chair's seat on a white UPC label. The chairs are charcoal or dark charcoal in color and have black plastic arms and a rolling plastic and metal base. , in OfficeMax catalogs, and through direct commercial sales to businesses from September 2003 through July 2008 for between $40 and $65. Remedy: Consumers should immediately stop using the chairs and return them to any OfficeMax store for a full refund or a $55 gift card if the consumer does not have a receipt.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical orCPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at
301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.Office Depot and OfficeMax Coupons and Promo Codes Hand-Picked Office Depot and OfficeMax Deals Logitech® Wireless Optical Mouse And Keyboard For Windows®, Chrome OS And Linux, Black, MK235 $15 free pick up OD/Max Dell™ Inspiron 11 3000 Series 2-in-1 Laptop, 11.6" Touchscreen, Intel® Pentium®, 4GB Memory, 500GB Hard Drive, $279.99 Office Depot OfficeMax Rewards: OD Multi-Purpose paper 5 ream case. Pay $24 Get back $20 in rewards. Office Depot OfficeMax Rewards: Boise Polaris select reams (20-24lbs) Pay $6 Get back $5 in Rewards. Office Depot OfficeMax Rewards: 100% back on select Uni-ball Pens. LIVE SUNDAY: Logitech® K360 Wireless Keyboard $9.99 free pickup or B&M Office Depot/Max Office Depot OfficeMax Rewards: OD Brand Multipurpose case paper. Pay 37.99 Get back $20 in Rewards.