Nintendo Switch

A class action lawsuit was filed in the United States District Court for the Western District of Washington in July 2019 concerning a joystick defect in the console's Joy-Con controllers, commonly referred to as "drift". The suit alleges that Nintendo is aware of a defect that causes the controllers to register movements without the joysticks being touched, but does not "disclose the defect and routinely refuses to repair the joysticks without charge".[395] Three days after the filing, an internal Nintendo company memo was leaked by Vice; the memo instructed Nintendo's customer service employees in North America to begin offering repairs for drifting Joy-Con controllers free of charge regardless of warranty status.[396] The lawsuit, however, continued, and following the release of the Nintendo Switch Lite where some on social media reported the Joy-Con drift problem after 20 hours of play, additional complaints related to the Lite were added to the lawsuit.[397]