BedInABox™ has eliminated any risk to you. If after trying our mattress for 60 days, you are not completely satisfied with your purchase, you may simply call us for a RMA number (Return Merchandise Authorization number) and we will begin processing your mattress return. We do not charge a restocking fee or a reshipping fee on our mattresses. You have from the 60th day to the 120th day to request a RMA number. Please take the full 60 days to get used to your new mattress. Note: We don’t accept RMA requests until after a full 60 day trial, nor do we accept exchanges for another mattress. delivers a high-quality mattress that will fit your specific needs and help you get a better night’s rest. Ordering the correct size, model, and thickness of a mattress is the responsibility of the customer. Please measure your bed frame or platform and make sure you order the correct size. We do not accept returns for incorrectly ordered mattresses. If you have any doubts, please contact our Sleep Specialists and we can help you pick out the correct size mattress.
reserves the right to NOT sell a mattress to a customer who has previously returned one. has never and will never re-sell a mattress which has been returned to us. Foundation Return Policy:Mattress foundations may be returned within the 120 day trial period. This product is subject to a $50 shipping charge and a 20% restocking fee. Foundations must be returned clean and include all pieces to qualify for a refund. No, we use foam that will not be damaged by compression. We have done extensive testing to make sure our mattresses completely rebound once they are removed from the box and packaging. Please note: we recommend decompressing the mattress before 30 days. All memory foam mattresses are designed to work on a flat, sturdy, non-spring foundation. We highly recommend purchasing a foundation made specifically for memory foam mattresses. Using an inadequate foundation will void the mattress warranty. All foundations, platform beds, & adjustable beds we offer are qualified foundations.
If you choose to use your existing box springs, it must be flat, sturdy, and not have spaces wider than 5 inches on the surface. If you can press the foundation down with your hand, it is not sturdy enough. If it is nice and sturdy, but has spacing on the top surface wider than 5 inches, you can use a piece of 3/8 inch plywood on top of your box springs to cover the gaps. Here is a link to our memory foam foundations. If you have any questions please contact us. Yes, all of our foams are CertiPUR-US® certified, which means they do not contain any harmful chemicals. For more information, visit CertiPUR-US®. Typically, orders are shipped within two business days of receipt. Please view the FedEx map to determine approximately how long it will take FedEx to deliver to you from our warehouse in Johnson City, TN. Most orders that have multiple packages, (eg. mattress & foundation) will arrive on the same day. Rarely, the 2nd package may arrive a day later depending on the available space in the delivery truck.
Once the items leave our facility they are the carrier's responsibility. You do not have to sign for your package unless your residence is located at an apartment or condominium. may opt to hold your package for safe keeping if you are unable to receive the package at time of delivery. at the discretion of the delivery driver to leave a package unattended. We offer shipping to APOs within the guidelines listed by USPS. Unfortunately, we cannot ship anything over 70lbs. Shipping charges to APOs are very expensive ($100 or more in some cases, depending on your location). Unfortunately, we cannot afford to cover the entire cost, but hope we can help make things a little more like home for you without breaking the bank. All other items that cannot fit into the box with the mattress without exceeding the 70lb weight limit (covers, pillows, sheets, etc.) will be subject to additional shipping charges as well. Please call us at (800) 588-5720 to place your order or to get a quote.
Twin 75" x 38" Twin Extra Long 80" x 38" Full 75" x 54" Queen 80" x 60" King 80" x 76" California King 84" x 72"I’ve been in the sleep business since 1970 and a retailer of mattresses and bedding since 1972. Since the Private Equity Firms (the wonderful folks that helped bring about the recent financial troubles in the U.S.) bought up all the major mattress companies (Simmons, Sealy, Stearns & Foster [owned by Sealy], Spring Air, and Serta) the industry has taken a “consumer be damned” attitude. The introduction of “can’t flip” mattresses or “no need to flip” mattresses in 2000 is an insult to consumers who can now expect three to five years out of their new mattress. That’s one third of what can be expected from two-sided mattresses. Curious About 2-Sided Mattresses?They’re all we sell. Explore the possibilities & start sleeping better right away. CLICK HERE FOR FLIPPABLE MATTRESSES Like many industries, the mattress industry has gone through a period of cheapening products in order to save on manufacturing costs.
Problem is, they market the cheapened product as a benefit to consumers — which couldn’t be further from the truth. Think about home appliances, another industry where the majority of companies are now owned by private equity firms. Depending on your age, it used to be that you would buy an appliance — a fridge, a washer/dryer, an oven — expecting it to last 20 years. If something broke, a repairman would come to your home and fix it. Now, if you get five to seven years from an appliance you’re lucky. And you can forget about repairs; parts either aren’t or won’t be available. The profits manufacturers make on selling half a mattress are too great to go back to two-sided mattresses. Companies can save 25-30% by not including the second side cushioning layer, which is the most expensive part of most mattresses. Companies don’t pass these savings on to the consumer. As you may have noticed if you’ve done some research, some “can’t flip” mattresses sell for several thousands of dollars!
They’ve just used the savings to increase their profits and then resell the company to another investment firm. Simmons, for instance, has now been sold many times over. The added benefit (to them) of selling “can’t flip” mattresses is that the consumer is back in the marketplace for a new mattress every three to five years. Their only other option is to put up with a saggy, uncomfortable bed, and the achy back and body that can result from it. Recently, on a day when we delivered 10 new mattresses, we took away three “can’t flip” mattresses. All three were from one of the best known “S” brands, all just three years old and all completely worn out. Not even homeless shelters or charities will take mattresses so saggy, so they ended up in a landfill. These were not inexpensive mattresses — they retail locally for over $2000 each! You’d think that such dramatic wear and tear after just three years would be covered under warranty, but no. These companies consistently deny all but the most extreme breakdowns.
They have PLANNED for the failure or obsolescence of their mattresses after 3-5 years. It’s how they do things now. Most manufacturers DO still make two-sided mattresses, they just don’t sell them to the consumer. They make them only for the hotel/motel industry. Owners in this industry avoid one-sided mattresses because they know that they won’t last more than a few years. Doesn’t that show the manufacturers’ true stripes? In order to be sold on our floor, mattresses need to have TWO sleeping surfaces. That, or they need to have zipper access to the inside so that components can be flipped or refreshed. It is not right to sell mattresses that wear out so quickly. A consumer should be able to expect their new mattress to last and be comfortable for at least 8 to 12 years. If they purchase a 100% botanical latex mattress model, it should last even longer. Been sold half a mattress?Stop sleeping in a sinkhole. Try a 2-sided mattress & FEEL the difference immediately . . . & 10 years later.