About Us Enso Technologies Enso Products FAQ Support Dealer Locator Does Memory Foam sleep hot? Why does my new bed feel different to me than the one at the store? Does my room's temperature affect my new mattress? How long will it take my new mattress to fully recover it's complete shape once I unpack it? What makes memory foam mattresses so unique and how will it help me sleep better? Is it hygenic and how will it affect my allergies to sleep on a memory foam mattress? About Us Video Overview l Our Products: Sleep Systems l Our Technologies l Mattress Buying Guide Enso Technologies l l l l l l l l l l Mattresses Hampton l Felix l Dream Weaver l Bayshore l Ashland l Sierra l Blue Mist l Strata l Calle l Picasso l Palladium Customer Service Warranty l Contact Us l Dealer Information Foundations 9" Conventional l 6" Low-Profile l 8" Ready to Assemble (RTA) Power Bases PB170 / PB175 l PB270 / PB275 l PB475 l PB570 / PB575 l PB770 / PB775 l PB873 / PB875 l Manuals / Videos
How long is the warranty on my mattress? Your new memory foam mattress is covered by a 10 year prorated limited warranty. Please retain your receipt as your warranty record. What does the warranty cover? This limited warranty covers workmanship, manufacturer's defects, and materials for a period of 10 years (prorated). Sorry, there is no comfort guarantee expressed or implied. Experiencing an issue with your purchase? You can begin a warranty claim HERE. You will be required to provide proof of original purchase from an Authorized Retailer, Premier Retailer, Authorized E-tailer, or MLILY USA. You may also need to supply images of your mattress and a description of the issue you have encountered. Protect your investment when you shop online. Look for the Authorized E-tailer logo to ensure that your mattress is covered by our warranty. Online purchases made through Authorized E-tailers guarantee that you are receiving genuine MLILY products and that your purchase is covered under our manufacturer's warranty.
If you purchase an MLILY product from an unauthorized retailer, your warranty will not be valid. Buying from a reseller like Amazon, Craig's list, or E-bay? Please remember: MLILY products purchased from any third party website, including but not limited to Amazon, Craig's List, Overstock, or Ebay are not covered by the MLILY Limited Warranty. Do I need to flip my mattress? Mlily mattresses are designed with a single sleeping surface, so there is no need to flip your mattress. How often should I rotate my mattress? To promote longevity and even wearing, your mattress should be rotated 180 degrees every 3 months. Can the mattress cover be cleaned? Most MLILY models feature a removable cover which can be dry cleaned. We do not recommend using an at home washing machine, as our quilted foams can become dislodged. Where should I unpack the mattress? Unpack your mattress in a well ventilated area such as an open garage or porch, before moving it to your living space.
How long should I allow my mattress to 'air out'? An hour or two of fresh air will allow the slight 'new mattress smell' to dissipate. We strongly recommend waiting at least one hour before moving the mattress into your home or bedroom. Compressed foam particles need ventilation to expand, and can become trapped in closed spaces. When will my mattress be ready to sleep on? Your mattress should be fully decompressed in about 24 hours, returning to its normal shape and size. Walking on the surface of your mattress, while it is positioned on the floor can speed this process. What kind of box spring should I use? Your mattress must be supported by a firm flat foundation, such as a foundation box, semi-flex boxspring, platform bed with adequate slats, or the floor. If your current box has any dips, sags, or soft spots it is time for a replacement. Do you sell boxsprings?Mlily does not provide foundations. However any local mattress or furniture retailer will carry a variety of box solutions in stock.
How can I get in touch with you? We would love to hear from you. Simply fill out a CONTACT FORM and you will receive a response with 1 business day. Do you have a phone number ? We love to speak with our customers, but do not currently have a 'call-in' line. On our CONTACT FORM be sure to include your phone number and a representative will be in touch within 1 business day. Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
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