Ratings > Tuft & Needle Mattress Reviews Based on 219 Consumer Experiences Gathered From 39 sources THE GOOD: No-fee, no-restriction convenient returns • low price • few reports of bothersome heat retention • strong customer service • more established than main competitors. THE BAD: Too firm for some • one model / firmness • below average edge support. THE MATTRESS: The Tuft & Needle mattress (made in USA) is priced $350-$750. It is about 10 inches thick and consists of proprietary comfort foam over base foam. It comes compressed / vacuum sealed, expanding when opened. THE COMPETITION: Low- and mid- priced beds especially memory foam and latex hybrids. Compare Tuft & Needle to other brands in the side-by-side mattress comparison.(See buying a mattress online: what to know.) A showroom is in Phoenix and San Francisco. Tuft & Needle Mattress Ratings Tuft & Needle Company Ratings Tuft & Needle Firmness Analysis Person Size and Sleep Position Suitability
Tuft & Needle Specifications Analysis The ratings below – based on 215+ consumer reviews gathered using an unbiased, accurate methodology – show how Tuft & Needle compares to the average mattress. The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Tuft & Needle compares to the average mattress manufacturer. Integrity of Tuft & Needle customer reviews Customer rating totals on Tuft & Needle's website appear to come from Amazon. The clear majority (about 80%) of Tuft & Needle reviews at Amazon are not "verified" in that the reviewers did not purchase the mattress from Amazon. Instead, the reviewers appear to be customers that purchased the mattress from the Tuft & Needle website and then were encourage by Tuft & Needle to review the bed at Amazon. Ratings from such customers, for reasons not clear, are well higher than ratings from people who purchased the mattress directly from Amazon, i.e., "verified purchases."
As a result, Sleep Like The Dead recommends that shoppers viewing Tuft & Needle reviews at Amazon filter the reviews to show "verified purchase" reviews. Doing so likely provides a better representation of the average owner's experience than does viewing "all reviewers." "Main Competition" in the charts refers to mattresses that compared to Tuft & Needle have mostly similar feel, prices, owner satisfaction, benefits, construction, and return policies. The Tuft & Needle mattress has 79% owner satisfaction. This rate is similar to that of its main competitors on average (80%). And it is significantly above average compared to all mattresses overall (74%). Learn how owner satisfaction is determined. The Tuft & Needle mattress is significantly less expensive than both the average mattress and its main competitors. About 10% of owners add a topper (priced $35 to $500) to soften the bed. However, some of these owners report that Tuft & Needle sent a topper free of charge or partially compensated them for a topper purchase.
The Tuft & Needle mattress uses gel and graphite to disperse heat. And its fairly high firmness level keeps the sleeper from sinking significantly into the mattress where there is less air flow. As a result, less than 5% of owners report bothersome heat retention. (General analysis: mattresses and sleeping hot.) About 5% of owners report a significant and enduring unpleasant initial odor. (General analysis: mattress off gassing.) The Tuft & Needle mattress is at least 25% lighter than the average mattress and about 17% lighter than its main competition. There are no handles / grips. A light mattress may have the disadvantage of not staying firmly in place on its base but the advantage of being relatively easy to move, lift and handle. Tuft & Needle performs similar overall to both the average mattress company and its main competitors in regard to warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, specifications disclosure, and BBB ratings.
Tuft & Needle altered the firmness of their mattress to be softer around December 2015. The previous firmness was mostly established as medium-firm to firm or 8 on a 1 to 10 scale with 1 being very soft and 10 being very firm. Tuft & Needle owners on average regard the new firmness level to be medium-firm or about 6.5 to 7. While this level of firmness appears to suit most owners, it does not suit everyone. About 12% of owners find it too firm (beyond break in) and about 4% find it too soft. About an additional 14% find the firmness to be acceptable but not ideal. The table below evaluates the Tuft & Needle mattress for person size and sleep position. It shows what tends to be true for Tuft & Needle owners; your personal evaluation may differ. See the mattress firmness guide for details based on your body type. And people of below- and above-average weight, see the mattress guide for large and small people. * People under 130 pounds especially may find Tuft & Needle too firm due to not exerting enough pressure on the bed to benefit from its conforming and pressure relief ability.
The following discusses the construction of Tuft & Needle and its total thickness. The top layer consists of 3 inches of 2.8 lb/ft density proprietary (non-memory) foam. Reports by Tuft & Needle owners that this top layer within months loses its firmness, resiliency and shape are not uncommon. Most main competitors do not have as high a number of reports for this problem as they often use medium-density memory foam and or latex in the top layer(s) – materials which may provide at least slightly better durability and longevity. The support or base layer consists of 7 inches of 1.8 lbs/ft density foam. This density is the same as that used by Tuft & Needle's competitors and foam-based mattresses in general. This foam provides Tuft & Needle with at least fair support and support longevity. The Tuft & Needle is about 10 inches in total thickness. This is about 1.5 inches thinner than the average mattress but similar to that of its main competitors. A thinner-than-normal mattress is lower to the ground and therefore may be somewhat more difficult to get on and off for people of average or greater height.