By using this site you agree to the use of cookies. KIVIK SERIESOur KIVIK seating series is all about comfort, from the supportive memory foam in the seat cushions to the thickly padded, extra-wide armrests. It comes in hardwearing leather and in fabric covers that you can remove to keep clean. There’s a big variety of seating, too, from sofa-beds to footstools, to help you suit your space and needs. Our fabric and leather sofas come with a FREE 10 year warranty. Learn more about our sofa warranty.Aspire advanced has tiny holes in the surface however the guy in Sleepy's sold me the Aspire 3.0 pillow which does not. Now they will not let me return it even though I didn't sleep on it. Would you exchange this for me ? Hi Franc, Thank you for the question! Need new foam for this pillow I've had mine since 09 I'm trying to replace the inside foam but I do not know where I can purchase it Hi, Thank you for the question! At this time we do not offer the foam inserts to be sold individually.
We recommend replacing your Performance Pillow every 12-18 months. What is the loft height on this pillow? Hi KimC, Thanks for the question! The Aspire Advanced Performance Side Sleeper Pillow is 7 inches in loft. Is there a break in period? Hi, Thanks for the question! Our Performance Pillows do not have a break in period. They are ready to use as soon as you get them. My pillow has a strange smell, smells like plastic and I just bought it few days ago from Brick so please help as to what I can do as I love the pillow but not the smell.Due to the nature of memory foam, some pillows can hold an odor. Please allow your pillow a few days to air out and the smell should dissipate. We would definitely recommend another 5-7 days for your pillow to air out. We would even suggest letting it air out outside! I am 5'10" 175, very average build. I bought the side and back sleeper. Both have profiles so high that I can't sleep on my side with either one. I don't think my head's particularly large.
Is this a common complaint? Hi James, Thank you for the question! This not a common concern. Its sounds like you may need a lower profile Performance Pillow. Like a 1.0, or if you like your pillows really flat, you may want to try the 0.0 profile, which is called a Pillow Pad. I have the pillow for a while and was wondering how to clean it.All of our pillows can be spot washed with a gentle soap. Our Performance Pillows cannot go into the washer because they can absorb a lot of water making it hard to dry. Moisture trapped in your pillow can create mildew, so it's healthiest to just "touch-up" the pillow as needed and to use a Dri-Tec pillow protector if you want to best protect your pillow investment and have a removable, washable cover. For the past 5 months I have been sleeping on a Temperpedic Breeze Adjustable bed and using a Aspire Side pillow and I LOVE BOTH. I want to get the firmest pillow. I am female 5'4", 225 lbs. Which of the many pillows that you carry would you recommend?
Thank you for the question. We are all made differently and have diverse sleep profiles (Side, Back, and Stomach sleepers). It is most important that you are "fitted" correctly for your pillow. We would recommend going to a retailer for a fitting or trying our Pillow ID option on the website to see what Performance Pillow will work best for you. Here is the link for the Pillow ID:Prices and availability are subject to change from the time and date that you print this page. For Customer Service, please call Unlimited Furniture Delivery for One Flat Fee For one low flat fee per trip, we will deliver every piece of furniture in your order regardless of the number of items. Earn $280.00 in reward dollars1 on this purchase when you use your Crate and Barrel Credit Card. Will it fit in your space? Custom UpholsteryChoose your own fabrics, finishes and detailsIn stores only. Customize almost any upholstery frame in our collection—including sofas, chairs, recliners, benches, dining room chairs and beds—with thousands of fabrics and leathers from our fabric room.
You can even give us your own special fabric to work with. Custom items are made to order and may require extra production time and cost. Visit one of our stores to create your own custom furniture. Part of a Collection More options to choose from: Read what people are saying Keep it looking its best. You've put a lot of care into choosing your furnishings. And with continued care at home, they should share your address for many years to come. Now for your owner's manual... Do not leave spills unattended. Refer to additional Care Information brochure or our website. For indoor use only. Do not leave newspaper or other printed material lying on surface. Dimensions of bench-made upholstery may vary slightly. Vacuum and rotate cushion periodically. Protect from heat and liquids. What you need to know. At Crate and Barrel, we take great pride in the quality and craftsmanship of our furniture and rugs. Attention to detail in design, materials and construction is always at the forefront.
We encourage you to inspect the item upon receipt. If you have a concern or believe there is a quality issue, we will work with you to correct it, in accordance with the policy below. For furniture and rug orders placed online, please call us at 800.606.6462. For orders placed through a store, please contact the store where the sale originated. Stock Furniture, Rugs and Rug Pads Payment is required in full for in-stock items. For out-of-stock items, we require a 50% deposit to reserve incoming stock and full payment of the balance prior to scheduling delivery (or pickup of eligible items). You may cancel your Stock order at any time prior to delivery or pickup for a full refund. If you are not satisfied with your Stock furniture, rug or rug pad purchase upon receipt, you must contact us within 7 days of your delivery or pickup to arrange a return. The item must be returned within 30 days of delivery or pickup. All items will be inspected upon return. A restocking fee will apply, starting at 25% of the purchase price, for any items not returned in good condition or outside the stated time frame.
Proof of purchase is required to issue an appropriate exchange, credit or refund, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail). For your convenience, we will accept the following as proof of your purchase: We can also verify proof of purchase by looking up your original receipt using your Crate and Barrel Credit Card or major credit card used at the time of purchase, or the email address used to receive an eReceipt. Stock Plus Furniture, Custom Furniture and Custom Rugs These special-order items are made to your individual specifications; therefore, we cannot accept returns or exchanges. Stock Plus furniture can be purchased online; visit a Furniture Collection store for Custom fabric, finish and cushion options (prices vary based on selection). We require a 50% deposit for all Stock Plus and Custom order merchandise.
The balance must be paid in full prior to scheduling delivery (or pickup of eligible items). Once you place your Stock Plus or Custom order, you have 72 hours to change or cancel. After 72 hours, your 50% deposit is nonrefundable. The 72-hour time frame begins as soon as you place your order in a store; for online orders, the 72-hour time frame begins once you confirm your fabric selection with a Customer Service representative. For Stock Plus and Custom orders canceled within 72 hours, an appropriate exchange, credit or refund will be issued, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail). If a Stock Plus or Custom item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged area. If that is not possible, we will arrange an exchange.