Ratings > Casper Mattress Reviews Based on 232 Consumer Experiences Gathered From 43 sources THE GOOD: No-fee, no-restriction convenient returns • available in (West Elm) stores and online • strong customer service • "B" company rating. THE BAD: One model / firmness available • below-average edge support • controversial central marketing claim. THE MATTRESS: Casper mattress (made in USA) is priced $550-$1150. It is about ten inches thick and consists of regular foam, memory foam, support foam, base foam. It comes compressed / vacuum sealed, expanding when opened. THE COMPETITION: Low- and mid- priced beds especially latex-hybrids and memory foam. Compare Casper to other brands in the mattress comparison. (see buying a mattress online: what you should know) and 70+ West Elm stores. The ratings – based on 230+ consumer reviews gathered using an unbiased, accurate methodology – show how Casper mattress rates in comparison to the average mattress.
The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Casper compares to the average mattress manufacturer. "Main Competition" in the charts refers to mattresses that when compared to Casper have mostly similar feel, prices, owner satisfaction, benefits, construction, and return policies. The Casper mattress has 80% owner satisfaction. This rate is similar to that of main competitors overall (80%) and better than the rate of all mattresses (74%). Casper is significantly less expensive than the average mattress. But it is slightly higher priced on average than mattresses with similar specifications, namely those with about 10 inches total thickness with a three inch comfort layer that includes memory foam. The Casper mattress appears to have at least somewhat better durability / longevity than its main competitors on average. Reports of sagging, loss of support, and the development of body impressions exist but are not common.
About 7% of Casper mattress owners report adding a topper (priced $35 to $500) to soften the mattress and create acceptable comfort. About 6% of Casper owners report bothersome heat retention – a rate similar to that of main competitors overall as well as the average mattress. (General analysis: mattresses and sleeping hot.) About 8% of owners report a significant and enduring unpleasant initial odor. Complaints for this problem appear to have increased recently. (General analysis: mattress off gassing.) Casper performs better than all mattress companies overall and equal to its main competitors overall based on warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, specifications disclosure, and BBB ratings. In April 2016, Casper altered the design of their mattress to be softer. The firmness of the previous design was established as medium-firm for owners on average, but the firmness level of the new design is less clear.
Available owner experience data suggests that it is more medium than medium-firm (after break in) on average. In other words, on a 1 to 10 scale with 1 being very soft and 10 being very firm, Casper appears now to on average be regarded as a 6 or 6.5. This firmness level suits most owners but not all. Beyond break-in about 9% of owners find it too firm and about 7% find it too soft. About an additional 15% find the firmness to be acceptable but not ideal. It should be noted that in early 2017 Casper changed the top comfort layer from latex to regular foam. Casper says that this change has not altered the firmness level of the mattress, but owner experience data will need to be gathered to confirm this. The table below evaluates the Casper mattress for person size and sleep position. It shows what tends to be true for Casper owners; your own personal evaluation may differ. And people of below- and above-average weight, see the mattress guide for large and small people. The following discusses the construction of Casper, its thickness and its weight.
The top layer consists of about 1.5 inches of regular foam. The middle layer consists of 1.5 inches of memory foam. The memory foam has 4 lb/ft density. The transition or top base layer consists of 1.5 inches of 2.5 lb/ft density foam. The bottom base layer consists of 5 inches of 1.8 lb/ft density foam. The densities of these two foams combined is slightly higher than the base layer(s) densities of both foam-based mattresses on average and Casper's main competition on average. In general, higher density foam used in the base layer(s) is a durability / longevity strength as softening and loss of support tend to be less likely to occur with the use of such foam. Casper is about ten inches in total thickness. This is about 1.5 inches thinner than the thickness of the average mattress but similar to that of its main competition on average. A thinner mattress is lower and therefore may be somewhat more difficult to get on and off for people of average or greater height.
Casper weighs 55 to 104 pounds depending on size which is about 15% lighter than the average mattress. A light mattress may have the disadvantage of not staying firmly in place on its base but the advantage of being relatively easy to move, lift and handle.Sleepopolis is supported by readers. Product links on Sleepopolis are referral links. If you use one of these and buy something Sleepopolis makes a little bit of money. See how it all works here.Do I need a mattress pad or mattress protector for my new Casper, Tuft & Needle, Leesa, Saatva, or other online mattress? This is by far one of the most common questions I receive on my blog, and it’s long over due for a quick question and answer post. First off, it’s important to note the differences between mattress pads and mattress protectors. A mattress pad is a relatively thick piece of quilted material that sits on top of your mattress, but below your sheets. A mattress pad can help to protect your mattress to some degree from general wear and tear, and help reduce allergens, but in general you’d purchase a mattress pad to add comfort to your mattress.
The primary reason I would suggest buying a mattress pad is because you’re unhappy with your current mattress and a mattress pad can be a nice short term solution to add comfort to an older or uncomfortable mattress. If you’re buying a brand new mattress, whether it’s foam, innerspring, or otherwise, there is really no need to purchase a mattress pad. Mattress toppers would be a similar option if you’re seeking a temporary solution to add comfort, but that’s another blog post. A mattress protector also sits directly on the surface of your mattress, but below your sheets. It’s similar to a fitted sheet in the way it covers the mattress. They are generally made from cotton, polyester, or other materials, and are designed to help repel liquid and prevent other sources of damage (dirt, dust, allergens, etc). The most common use for a mattress protector is simply as a liquid resistant protector. In the event you were to spill a drink, have an accident prone child or pet, or have a sexy-times accident, the mattress protector will help to ensure your expensive mattress stays fresh, clean, and unsoiled.
I would highly recommend a mattress protector to anyone who is purchasing a new mattress, or already owns a mattress without a mattress protector. They are an inexpensive way to ensure your mattress stays nice for years. Most mattress protectors are fairly thin. They don’t have to be thick to do their job if they are made well. As such, they have very little impact in terms of the feel and comfort of the mattress they are on. My wife and I have been using a pretty good and inexpensive mattress protector we purchased from Amazon when we bought our mattress. We’ve slept several times with it off to get a sense of the feel and I cannot tell any noteworthy difference in feel, comfort, or sound when the mattress protector is on vs. with it off. In addition to protecting your mattress from damage, liquids, etc. they can also aid in reducing allergens, dust mites, and asthma issues. If you have an older mattress that you’re not terribly happy with I would recommend a mattress pad.