Ratings > Casper Mattress Reviews Based on 232 Consumer Experiences Gathered From 43 sources THE GOOD: No-fee, no-restriction convenient returns • available in (West Elm) stores and online • strong customer service • "B" company rating. THE BAD: One model / firmness available • below-average edge support • controversial central marketing claim. THE MATTRESS: Casper mattress (made in USA) is priced $550-$1150. It is about ten inches thick and consists of regular foam, memory foam, support foam, base foam. It comes compressed / vacuum sealed, expanding when opened.Compare Casper to other brands in the mattress comparison. (see buying a mattress online: what you should know) and 70+ West Elm stores. The ratings – based on 230+ consumer reviews gathered using an unbiased, accurate methodology – show how Casper mattress rates in comparison to the average mattress. The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Casper compares to the average mattress manufacturer.
"Main Competition" in the charts refers to mattresses that when compared to Casper have mostly similar feel, prices, owner satisfaction, benefits, construction, and return policies. The Casper mattress has 80% owner satisfaction. Casper is significantly less expensive than the average mattress. But it is slightly higher priced on average than mattresses with similar specifications, namely those with about 10 inches total thickness with a three inch comfort layer that includes memory foam. The Casper mattress appears to have at least somewhat better durability / longevity than its main competitors on average. Reports of sagging, loss of support, and the development of body impressions exist but are not common. About 7% of Casper mattress owners report adding a topper (priced $35 to $500) to soften the mattress and create acceptable comfort. About 6% of Casper owners report bothersome heat retention – a rate similar to that of main competitors overall as well as the average mattress.
About 8% of owners report a significant and enduring unpleasant initial odor. Complaints for this problem appear to have increased recently. Casper performs better than all mattress companies overall and equal to its main competitors overall based on warranty coverage, customer service, return policy, access to customer reviews, integrity of customer reviews, time in business, marketing accuracy, specifications disclosure, and BBB ratings. In April 2016, Casper altered the design of their mattress to be softer. The firmness of the previous design was established as medium-firm for owners on average, but the firmness level of the new design is less clear. Available owner experience data suggests that it is more medium than medium-firm (after break in) on average. In other words, on a 1 to 10 scale with 1 being very soft and 10 being very firm, Casper appears now to on average be regarded as a 6 or 6.5. This firmness level suits most owners but not all. Beyond break-in about 9% of owners find it too firm and about 7% find it too soft.
About an additional 15% find the firmness to be acceptable but not ideal. It should be noted that in early 2017 Casper changed the top comfort layer from latex to regular foam. Casper says that this change has not altered the firmness level of the mattress, but owner experience data will need to be gathered to confirm this. The table below evaluates the Casper mattress for person size and sleep position. It shows what tends to be true for Casper owners; The following discusses the construction of Casper, its thickness and its weight. The top layer consists of about 1.5 inches of regular foam. The middle layer consists of 1.5 inches of memory foam. The memory foam has 4 lb/ft density. The transition or top base layer consists of 1.5 inches of 2.5 lb/ft density foam. The bottom base layer consists of 5 inches of 1.8 lb/ft density foam. The densities of these two foams combined is slightly higher than the base layer(s) densities of both foam-based mattresses on average and Casper's main competition on average.
In general, higher density foam used in the base layer(s) is a durability / longevity strength as softening and loss of support tend to be less likely to occur with the use of such foam. Casper is about ten inches in total thickness. This is about 1.5 inches thinner than the thickness of the average mattress but similar to that of its main competition on average. A thinner mattress is lower and therefore may be somewhat more difficult to get on and off for people of average or greater height. Casper weighs 55 to 104 pounds depending on size which is about 15% lighter than the average mattress. Supportive memory foam and a springy comfort layer come together to create a bed that loves you back. Free Shipping and Free Returns Arrives in a Box 100 Night Trial, 10 Year Warranty So comfortable, you’ll forget it’s there For more than three years, we’ve been on a continuous quest to create a mattress that gets out of the way. To do this, we combine pressure-relieving memory foam and a springy, breathable top layer to create a sleep surface that leaves you feeling perfectly supported and practically weightless.
ONE OF TIME’S 25 BEST INVENTIONS OF 2015 FAST COMPANY INNOVATION BY DESIGN FINALIST 2015 BIG INNOVATION AWARD 2016 Since launch, we’ve continuously improved our mattress based on research, data, and feedback from our community of more than 400,000 customers. These updates include adding a fourth layer to increase pressure relief, developing proprietary foams for added durability and breathability, and creating a removable cover that’s easier to clean. In the beginning, we created beta models and invited friends and seasoned snoozers to A/B test them. We continue to enlist Casper customers to test improvements. We do feel testing, force profile testing, airflow testing, rebound testing, compression testing… well, you get the idea. Finally, we simulate 10 years of sleep to make sure it will last and last. Our dedicated researchers conduct interviews and run studies to understand sleep habits. These learnings help us make products that reflect real people’s needs.