Q: How will my purchase be delivered? The size and weight of your online purchase are factors that help us determine the most efficient delivery method. Standard Shipping - We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). You'll receive notification as soon as the order ships. Items may require assembly. will deliver larger items one of two ways: directly from an independently owned and operated Ashley HomeStore (depending on the store proximity to the final destination) or via our Ashcomm LLC shipping service. See our Delivery Difference Video Q: How will my order arrive? A: You will receive your order either via Standard Shipping or In-Home Delivery. The size and weight of your online purchase are factors that help us determine the most efficient delivery method. Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). Items may require assembly. You’ll receive notification as soon as the order ships.
After you place your order, will be contacted (typically within two business days) to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order. Q: How do I know when my items are arriving? A: For Standard Shipping items arriving via UPS: a tracking notification will be emailed to you as soon as order leaves warehouse. The email contains information on how to track your order until it arrives. In-Home Delivery orders: typically around two business days after purchase, the delivery service will contact you and schedule a delivery time at your convenience.
They will also call you the day before delivery to further confirm the delivery time and date. Q: What items qualify for Free Shipping? Free shipping applies to all Standard Shipped items delivered within the 48 contiguous United States. Click here for Standard Shipping details, including shipping fees to Alaska and Hawaii. In-Home delivery purchases are excluded. Q: How are shipping and handling charges calculated? A: We are pleased to offer free Standard Shipping within the 48 contiguous United States. Click here for Standard Shipping details, including shipping fees to Alaska and Hawaii. In-Home Delivery fees are established by the team delivering your order: the individual Ashley HomeStore or Ashcomm LLC. Consequently, delivery fees and services may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.
Q: Is rush delivery available? A: Your order is important to us. We begin preparing your products for delivery as soon as the order is received. Delivery times may vary if products are produced after receiving your order or if the products are in stock. Estimated Standard Shipping and In-Home Delivery time frames are provided when you select and place items into your cart. To check if we are able to expedite your order, please contact the Ashley HomeStore on your emailed order confirmation or call Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT). Q: How is sales tax charged? A: All merchandise purchases are subject to sales tax based in accordance with the current state and local tax rates for the Standard Shipping/In-Home Delivery destination. Taxes are generally calculated on the total selling price of each item, which depending on local and state laws, may include discounts and shipping and processing charges.
Q: I’m a Tax Exempt Organization or Reseller, how do I make a purchase without paying sales tax? A: At this time we are unable to process tax exempt orders through online sales. When you accept the terms and conditions when placing your order online you are accepting the price of the tangible personal property, delivery fees, and estimated sales tax, along with the sales tax terms and conditions. Our products can be purchased tax exempt from many of our Ashley HomeStore retail locations throughout the country. Click for the Store Locator. Q: Can orders be shipped to a P.O. Box? A: Due to the size of our items, P.O. Box delivery is not available. Q: Do you deliver to all 50 states? A: Standard Shipping orders can be delivered to all 50 states. For items requiring In-Home Delivery, use our Store Locator to find an Ashley HomeStore near you. Q: Can orders be shipped internationally? Not yet, however, we do have many Ashley HomeStores located around the globe;
Click on Store Locator for exact locations. Q: Are there Ashley HomeStores outside of the U.S.? Yes, there are many Ashley HomeStores located around the globe. Click on Store Locator for the exact locations. Q: What if I receive a wrong order or item? If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Call Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT). Q: What if I receive an incomplete order? In order to serve you as quickly as possible, items will ship as available and many times are sent using different delivery methods. It is common for Standard Shipping items to arrive separately. Larger In-Home Delivery items will also arrive in a separate time frame. To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT).
Q: Why am I receiving the order in separate boxes? A: Depending on the size of your order and availability, it is common for items to arrive separately and via different methods of delivery. Q: How do I measure for fit & ease of delivery? To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.
Q: How should I prepare for delivery day? A: In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units. Q: Can the delivery team take away my existing furniture? A: Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture at no charge. Q: How can I check the delivery status of my Ashley HomeStore purchase? After completing your online order, we sent an email to you confirming the purchase and method(s) of delivery.