Tempur-Pedic® is like no other mattress because TEMPUR® material is not typical memory foam. Our proprietary formulation has changed the way the world sleeps, and it can do the same for you. Since introducing its Perfect Sleeper® mattress in 1931, Serta has brought many "firsts" to the industry, including its breakthrough iComfort® Sleep System, featuring its latest in gel memory foam technology. Pioneers in comfort innovation, Zinus is dedicated to helping people discover better sleep with their patented compressed and rolled mattresses, one of the first in the market almost 20 years ago. For over 100 years, Australia's A.H. Beard has been the premier supplier of best-in-class luxury mattresses throughout the world. Foam encasement technology and a robust, heavy-duty wood foundation let you rest easy knowing that your HD Super Duty® mattress will perform soundly, night after night. From the packaging and products to people and the core company philosophy, Enso is devoted to using natural technologies and providing the best experience possible to everyone who touches the brand Since 1975, InnoMax® has been an internationally recognized manufacturer serving wholesalers, retailers and internet-based companies with over 1200 innovative, stylish and affordable products.
Aerus® foams have a chemically enhanced open-cell structure and slow-recovery technology that offers breathability, maximum comfort, support and durability.Q. What is the total delivery time for my order? Q. What are the shipping methods available?Q. What else do I need to know about shipping to APO/FPO military addresses? Q. Can I use different "Bill to" and "Ship to" addresses?Q. What is the Shipping Estimator?Q. How are shipping costs determined?Q. Why is the delivery agent trying to charge me more for shipping?Q. If I place a large order, can I receive a reduced shipping rate? Q. What are the shipping regulations for items purchased?Q. How do I check the status of my order?Q. What should I do if the tracking number I receive is not working?Q. Why was my order sent in multiple packages when it all could have fit in one box? Q. What can I do if I never received my order? Q. What is the total delivery time for my order? The delivery time for your order is comprised of two parts, processing and shipping.
Processing is the time between submitting your order and when the item leaves the warehouse. For most items, processing time is done electronically and usually completed within 1-2 business days for small parcel and 1-7 days for large items. Shipping Time begins when the item leaves the warehouse to when it arrives at your location. For your protection, some orders may be diverted to our Order Verification Team. As part of this verification, we will notify you via email, usually within 48 business hours to validate your order. Please respond promptly so your order will not be cancelled. Additionally, be sure to provide accurate contact information when placing your order. The following items require extra processing time: Items that are too large and/or too heavy to ship small parcel ship are shipped with a designated freight carrier. After the carrier receives your order they will contact you to set up a delivery time. Typically, the delivery time is within a 4 hour window Monday - Friday between the times of 8 a.m. and 5 p.m..
Please understand that some areas are not serviced daily. Please provide accurate contact information when placing your order. Below are the typical service levels for freight item deliveries: Threshold is an interior delivery into the first dry area. Delivery agents will unload your items and will place them in the first dry area available, such as the garage or front entry. If delivering to an apartment the carrier will deliver inside the first floor of the complex. Please note: Drivers do not assist with unpacking, set-up or clean up. White Glove is a room of choice delivery. The delivery agents will unload and place your items in the room of your choice. White glove service generally includes unpacking, removal/disposal of packing materials and transporting your order up or down a maximum of two flights of stairs. Please note: Unless otherwise stated this service does not include set-up and assembly. This service is available to a commercial business address and requires access to an unloading dock.
The driver will move the item to the back of the truck. The Member will have to unload the truck (may require equipment to unload). Please note: Drivers do not assist with unloading, unpacking, set-up or clean up. Any other services are an extra charge to the Member and are payable to the shipping company. Q. What else do I need to know about shipping to APO/FPO military addresses? If you choose your order to ship to an address other than the billing address on your credit card, Sam's Club may contact you to verify the "ship to" address. This may cause a short delay. To expedite the order processing time, please provide accurate contact information when placing your order. Unfortunately we cannot change the "ship to" address after the order has already shipped. Our site estimates shipping costs before you place your order during checkout. We work hard every day to bring you the lowest possible shipping costs. This can happen if you paid for one level of service but request another.
If you did not request extra delivery services other than what was listed with the item, please contact our Member Services Department at 888-746-7726. logistics department to investigate and to resolve the issue for you. pay the carrier/delivery agent any amount, if extra delivery services were not requested. In most situations, the answer is no. Any arrangments must be made between buyers and sellers where certain conditions must be met. Due to Federal Aviation Administration (FAA) safety restrictions, we cannot ship items by air (premium or express) that contain regulated or hazardous materials. These restricted items usually are identified on the item page and can be shipped ground delivery to the 48 contiguous states only. These items typically fall into one of two categories: After the order is placed, you will receive an email confirming your purchase. After the order ships, you will receive a second email which will provide tracking information. You can also find this online on the item detail page under your Order History.