Pacific Mattress Co. 100 Night Trial Your Mattress is covered by our 100 Night Trial which is part of our Terms and Conditions. If you are not completely satisfied with your Mattress within the first 100 nights you may return it for a full refund. We don’t require this, but we do suggest trying your Pacific Mattress for at least a month before returning. Your body is used to your old mattress and sometimes it can take some time to readjust to optimal support and alignment. After this we trust your body will love you for it. to arrange a return pick-up. Generally, we will cover any applicable costs should a pick-up be necessary. Returns originally shipped to Hawaii and Alaska will not be refunded the additional shipping charge.Please retain your original purchase receipt to submit to us as proof of purchase as this may be necessary for any return. Returned Mattresses will generally be donated to charity and, therefore, must be in donatable condition to be eligible for return (i.e., no stains, tears, abuse, damage or other soiling including odors).
Customers may return a maximum of one (1) Mattress per household per year determined by shipping address. In other words, please consider trying a Mattress before ordering several-we’d love to make more for you later.Like so many bus benches, street sweeping signs, and abandoned TVs, discarded mattresses and box springs are a fixture of the Los Angeles street-scape. But a bill in the state legislature would force mattress retailers to recycle all mattresses. When you buy a mattress, the recycling fee would be added to the cost. But today, what happens to mattresses that get picked up off the street, or by the crews that deliver your new one? KPCC's Kevin Ferguson has the answer. Most of the time, a mattress's life starts with metal. At a factory in Orange, dozens of mattress-shaped inner springs are tucked into shelves like giant wire books—I’m on a tour of Custom Comfort, a mattress manufacturer and retailer with about half a dozen stores in and around LA. Jeremy Solis, the director of operations, is my guide.
"Inner springs in a mattress are really designed to create the difference between the firmness and softness of a mattress, not necessarily the quality," he says. "So they're gonna be the strongest thing in any mattress you buy." The springs are then upholstered, stuffed with cotton, and shot with a giant air powered staple gun to fasten everything on. All told, it takes just a couple hours to go from springs to bed. Then the mattress is trucked to a store, and eventually, your bedroom. But if you're replacing an old mattress with a new one, where does the discarded mattress end up? Out With The Old? In his apartment in Santa Monica, Adam Rakunas has been waiting three hours. The company said Adam could expect his family's brand new, organic cotton and foam mattress to show up today between 9 and noon. In the living room, the old mattress waits. For Adam and his family, this has been a long time coming. They went to stores all over the city, laid on countless floor models, and then waited six weeks for their mattress to be made and delivered.
And even though they've been married since 2004 and have a 3-year-old, Adam says this feels like one of their first grown up couple purchases; the mattress has been his wife's since 1993. "This was her first real bed after starting her job," says Rakunas. "And she brought it with her to Kuala Lumpur, and then to Singapore and then to L.A. and then to here, when we moved in together. It’s been our bed for the past nine years. 20 years is a good time to use a mattress, and now I think it’s time for something new." Finally, a knock on the door. In come two deliverymen with the foam mattress in three pieces. They rush into the bedroom, tear off the plastic wrap and assemble the mattress. Adam signs a paper and they're gone. The whole process takes less than five minutes. But the deliverymen didn't pick up the old mattress—it’s still in the living room. Luckily, Adam’s family found a neighbor happy to take it. But say you bought a new mattress and you're stuck with the old one.
You don't want to dump it on the street, looking sad, dirty and alone in the rain. So what do you do? Cora Jackson, spokesperson for Los Angeles' Department of Sanitation, says to call 311. "We offer a free service to the residents of Los Angeles and that is our bulky item pick up service," she says. "We will come and collect that mattress and arrange to pick it up as soon as possible. Usually on the collection day that we already pick up your bin." And a trash truck will take your mattress to its final resting place: a landfill. The city says it hopes to start recycling mattresses soon, but that's under negotiation. Sometimes, the deliverymen will pick it up for you. Companies like Sears, Sit N Sleep, and Macys will deliver your new mattress and take your old one, sometimes for a small fee. Jeremy Solis says Custom Comfort does that, too. "Typically, what we do is we have a trailer outside," says Solis. "We store all the old mattresses in the trailer. And we've got a guy that comes by and picks them up every night."
Where Old Mattresses Get A Second Chance There’s a good chance your old mattress will end up in the capable hands of Don Franco. The president of Gateway Mattress company in Montebello, California. Standing in a huge outdoor storage yard with Franco, I point out the hundreds of mattresses we're surrounded by."There's thousands of mattresses out here. All in storage, ready to either be stripped down, to be recycled, or to be rebuilt depending on the condition of the old bed." Gateway is the state's largest mattress refurbisher. For 53 years, it’s been turning old mattresses into new ones. This huge storage area is at least as large as a football field, and it's easy to imagine that nearly every old mattress in Los Angeles ends up here. Some look dirty, some as good as new, but they all go through the same tearing down and rebuilding process. Inside, Gateway looks a lot like a typical mattress factory, you'd only notice a difference at the end of the mattress' journey:
"At that point, then it has to go through an oven, which runs for 205 degrees for an hour and a half," says Franco. "It takes all the impurities out of the bed. And we have six ovens that run roughly 16 hours a day, sanitizing these mattresses." The ovens, which kill bacteria and bugs, are a state requirement. They're off to places like discount stores, motels, or convalescent homes. You probably already figured out the problem with mattress rebuilding: it's kind of an unsettling thought. Retailers won't admit they sell refurbished mattresses and because of that, it's hard to know what kind you're buying. An unmarked, tagless mattress could have come from a place like Gateway or an unlicensed refurbisher. If the state law requiring mattresses recycling passes, you'll probably see more mattresses end up at places like Blue Marble Materials, just a ten minute drive from Gateway in Commerce, run by Tchad Robinson. When a mattress arrives at a plant like Tchad's, instead of being rebuilt, it's taken apart piece by piece: the metal springs are melted down, the wood is turned into chips.
Robinson says the possibilities are endless: "The polyurethane foam is a valuable material in there. The cotton that can come out of a mattress, is very valuable," he says. "The shoddy, which is sort of a thick dense wool, multicolored wool material that can be used for sound insulation, for thermal insulations, quite a few applications for that that, and also the outside cover." Right now, Robinson takes in over 300 mattresses a day. If a recycling law passes, businesses like his stand to see a huge windfall. But the future for rebuilders like Don Franco is more uncertain. More mattresses getting recycled could easily mean fewer mattresses getting refurbished. His company makes mattresses from scratch, but that's only 30 percent of the business. Unfortunately, there are other rebuilders, not only in California but in other states that don't really follow the rules and regulations. "We do," says Franco. "I can understand if they're not following the law and they're not in compliance, absolutely.