Sometimes, even the highest quality products may fail, show early signs of wear, or have a manufacturing defect. The majority of products sold at Mattress Firm are covered by a manufacturer’s warranty. Mattress Firm is here to assist with your manufacturer’s warranty service and our highly-trained staff is able to simplify and guide you through the process. Often, the first question people ask when they find damage to their mattress is, “Is this covered by the manufacturer’s warranty?” Warranties protect your purchase from defects in manufacturing, not from damage caused by use or normal wear and tear. For complete details, read and follow the directions on your manufacturer’s warranty card. We are happy to help you start and work through the warranty process. Please keep in mind, a valid receipt or other proof of purchase is required to file a warranty claim. To file a Warranty Claim, call (866)-942-3551 and a Warranty Support Specialist will happily walk you through the process.
You will be asked a few quick questions to ensure you qualify for warranty service and a claim will be filed immediately over the phone. If you qualify for warranty service, an inspection of your merchandise is required by the manufacturer to validate the defect(s). You will be offered one of the following options for a warranty inspection: The manufacturer’s warranty does not cover any transportation and/or service costs associated with the warranty process. The warranty only covers replacement of the defective piece(s). Once the inspection results are received you will be notified via mail. You will receive a letter with the outcome of the warranty claim. If your mattress is found to be defective, the manufacturer will either replace it or offer a comparable model. If you have any questions about your warranty, please contact our Warranty Support Department by calling (866)-942-3551. NOTE: The manufacturer is solely responsible for warranty fulfillment. Mattress Firm facilitates this process, but we are ultimately bound to the requirements set forth by the manufacturer.
For warranty claims on Tempur-pedic®, Sleep Number® (Select Comfort), Sleep to Live (Kingsdown), Protect-A-Bed®, or Leggett & Platt contact the vendor directly. SLEEP NUMBER® (SELECT COMFORT) SLEEP TO LIVE (KINGSDOWN) For warranty service on any other manufacturer, please call our Warranty Support Department for assistance at (866)-942-3551 We cannot locate the page you are looking for. You may have followed an outdated link or perhaps you typed in an invalid URL (web address). One of the following steps may help you find what you're looking for. Click this link or hit the back button on your browser to return to the previous page. Try each level in clickable form: Correct the URL you have requested, either on your browser or in the field below: Looking for an individual or team participating in an event?"Most foster children have not been afforded access to extra-curricular activities. When we can help connect a child to an activity that they love and feel good about, it improves their self-esteem and therefore their future potential."
—CASA of Jackson and Josephine Counties Not everyone can be a foster parent, but anyone can help a foster child.™ “This is such a personal cause for me…because I know firsthand what it’s like to be in foster care — struggles and all.” Read about Simone’s personal foster care experience in People magazine.Find JobsFind ResumesEmployers / Post Job Want to know more about Mattress Firm? Mattress Firm currently operates over 700 locations across 23 states and is one of the largest and most successful specialty bedding companies in the world. Mattress Firm remains committed to making it easy for Americans to get a good night’s sleep. Mon. – Sat. 10am – 8pm Sun. noon – 6pm Alabama Mattress Retailers, Stores, Showrooms The following comparison includes many of the largest mattress retailers in Alabama. free with $599+ buy, otherwise $70+ often same or next day 90 days, must keep 30 120 days, must keep 30 60 or 120 days, must keep 30
100 days, must keep 30 15% restock fee and transport fee pick up & 15% restock feeRack Expressthey are owned by Indoff now, they are much easier to work with and customer Service is 100% better. Sales team is in tact, probably the best and most knowledgeable in the city. They no longer own the material on Market Street. Texas Aircooled PartsRicky has taken care of all 3 of my vintage VW air cooled cars excellently. Also, he uses and recommends correct Bosch parts for most of my VW's I have been a customer of his for 5+ years and will continue going to him.SupportChoice, LLCBest customer service ever. Had to drop a laptop off and they diagnosed and fixed my problem the same day for very minimal charge.Accessory PlazaToo expensiveToo expensive and not very much selection there. The people were not friendly or helpful.Body ChemistryAppreciating the hard work you put into your site. You can tell a lot about a company by its history Less than a year after graduating from the University of Kentucky, insurance agent and Louisville native, Kim Brown Knopf answered an ad looking for people to sell mattresses.
Her interest piqued, she began investigating the bedding business. Decisive and entrepreneurial, the 23-year-old chose Charleston, W.Va. as the place to open her own business. She moved there in August 1983 and opened her first store, Mattress Warehouse, in October in nearby South Charleston. 1983 – Opened first store, in So. 1986 – Opened corporate office in Winfield, W.Va. 1986 – Built first distribution center, in Winfield, W.Va. 1993 – Invested in GERS computerized retail point of sale system 1995 – Kim selected as finalist for WV Entrepreneur of the Year 1995 – Second distribution center is opened in Bridgeport, W.Va. 1996 – IMS presented GERS Power User of the Year National Technology Award 1997 – 10th store opened, in Ashland, Ky 1998 – IMS profiled in Nation’s Business magazine 2002 – Sleep Outfitters brand launched 2003 – Acquisition of Mattress Barn in Lexington, Ky. 2004 – Acquisition of Westco Group in Akron, Oh.
providing IMS 10 stores in Cleveland, Cincinnati and Louisville, Ky. 2004 – Acquisition of Mattress Firm in Louisville, Ky (10 more stores) 2004 – Third distribution center is opened, in Lexington, Ky. 2004 – Opened 25th store (Columbus, Oh) and first Indiana store (Clarksville) 2006 – Fourth and fifth distribution centers opened (Cleveland and Columbus) 2006 – Opened 50th store, in Delaware, OhOpened 50th store, in Delaware, Oh 2008 – Silver Anniversary Celebration – 25 successful years in business 2008 – Opened 75th store, in Louisville, Ky. 2009 – Opened our 85th store 2010 – One of only four bedding stores in the USA honored as a Retail Giant of Bedding 2010 – Opened our 90th store 2011 – Acquisition of Mattresses Unlimited in Louisville, Ky and Nashville, TN 2012 – Acquisition of Mattress King in Alabama 2013 – 30th Year in Business – Opens 150th Store in Louisville, KY Kim handled all facets of her budding business, from buying merchandise, to advertising and selling it, to finally delivering it.
There were days when she wouldn’t see a single customer, but she persevered in the knowledge that hers was the first business of its kind in the state – a specialty sleep shop offering brand name mattresses, on-hand inventory, excellent service and the lowest prices, guaranteed.Kim continued opening new Mattress Warehouse stores across West Virginia; however, licensing agreements dictated that the name could not be used outside the state. So, when the company wanted to expand into Kentucky in 2002, the Sleep Outfitters brand was born. Over the next two years, a series of acquisitions would double the company’s size. In 2004, the acquisition of Westco Group in Akron, Oh. and Mattress Firm in Louisville, Ky. added 15 stores to the chain, making it 30-stores strong. Now, with stores all over West Virginia, Ohio, Kentucky, Tennessee and Alabama, the iMS family of stores is prepared to serve a large regional footprint. Today, Kim Knopf’s little mattress company, Innovative Mattress Solutions (IMS), is 150-stores strong and operates in six states (West Virginia, Ohio, Kentucky, Tennessee, Alabama and Indiana) as Mattress Warehouse, Sleep Outfitters and Mattress King.