We’ll beat any advertised price by 10% or it’s free! We will beat any competitors advertised price by 10% or it's FREE! If you find the same or comparable sleep set for less than our displayed or advertised price, simply bring in the advertisement or invoice and we will beat the price by 10% or it's free; even for up to 100 days after your purchase. Bring in lower priced advertisment We’ll beat the price by 10% or it’s free! Up to 100 days after your purchase Our Low Price Guarantee Details We guarantee the best brands at the best prices. We will beat any competitor advertised price by 10% or your purchase is free. If you find the same or comparable mattress set advertised by a competitor for less than your invoiced price within 100 days of purchase, simply bring in the advertisement and we will credit your account or mail a refund check for the price difference within three weeks. Our Low Price Guarantee does not apply to clearance, floor models, vendor rollbacks/rebates, special purchases, promotional items, door busters, furniture or discontinued merchandise.
Merchandise offered for sale on auction sites (i.e. Ebay, Craig's List, etc.) are excluded. ††OUR LOW PRICE GUARANTEE: WE WILL BEAT ANY ADVERTISED PRICE BY 10% OR YOUR PURCHASE IS FREE. IF YOU FIND THE SAME OR COMPARABLE MATTRESS SET ADVERTISED FOR LESS THAN YOUR INVOICED PRICE WITHIN 100 DAYS. SEE STORE FOR DETAILS. OUR LOW PRICE GUARANTEE DOES NOT APPLY TO TEMPURPEDIC®, BEAUTYREST BLACK HYBRID®, OPTIMUM™, CLEARANCE MERCHANDISE, FLOOR MODELS, VENDOR ROLL BACKS/REBATES, SPECIAL PURCHASES, PROMOTIONAL ITEMS, DOOR BUSTERS, FURNITURE OR DISCONTINUED MERCHANDISE. MERCHANDISE OFFERED FOR SALE ON AUCTION SITES (I.E. EBAY, CRAIG'S LIST, ETC.) SOME PRODUCTS ARE AT THE MANUFACTURER’S MINIMUM SELLING PRICE AND FURTHER REDUCTIONS CANNOT BE TAKEN. If you are not satisfied with your mattress anytime within 120 nights from original delivery, we will do whatever we can to make you happy. issue you a refund. At Mattress Firm, we work with YOURIf your purchase is not
delivered within the guaranteed 1 day window, your delivery is FREE.* Available for most products. Free Shipping Over $499* Get free delivery when you spend overThis includes same day / next day delivery, free in-home set up, removal of old mattress, and our trademark red carpet delivery! *Available for most products and online only Selecting a new mattress is an important decision. to alleviate the stress of your experience by offering our Happiness Guarantee so you can buy with confidence. If you are not satisfied with your mattress anytime within 120 nights from original delivery, we will do whatever we can to make you happy. We will even issue you a refund. Mattress Firm is committed to helping you find the right mattress and we're committed to your happiness. Your new mattress will take time to adjust to your body and we encourage you to sleep on it for a minimum of 30 nights to allow for this adjustment period.
However, in the event you are not comfortable within 120 nights from original delivery, we will do our best to match you to the correct mattress. You may exchange or return your mattress with a small processing fee of $149. Happiness Guarantee is not valid on warranty exchanges, clearance merchandise, floor models, pillows, mattress protectors, power/adjustable bases, furniture and other accessories. In compliance with strict national and state bedding laws, and as detailed in the manufacturer's warranty, Mattress Firm is unable to warranty or exchange a mattress that is stained or unsanitary.See store for details.Extended happiness guarantee available in Dallas and Birmingham areas. 1. What if I don't like my new mattress? What is your cancellation and return policy? We have a 120 night Sleep Happy Guarantee that allows you to exchange or return yourTo begin this process, please contact your showroom at the phone number listed on To locate your store, click here.
For additional details, click here. 2. How do I setup a return? Our Sleep Happy Guarantee allows you to return or exchange your mattress any time between 30 and 120 days of the date of purchase. To begin this process, please contact your showroom at the phone number listed on your invoice. For additional details regarding our Sleep Happy Guarantee, click here. 3. Where can I get warranty information on merchandise? For warranty information, please click here. 4. What are the details of your Low Price Guarantee? If you find the same or comparable sleep set for less than our displayed or advertised price, simply bring in the advertisement or invoice and we will beat the price by 10% or it's free; to 100 days after your purchase. You may exchange or return your mattress with a small processing fee of $149. Our Low Price Guarantee does not apply to clearance, floor models, vendor rollbacks/rebates, special purchases, promotional items, door busters or discontinued
Merchandise offered for sale on auction sites (i.e. eBay, Craigslist, etc.) areSee store for details. To begin this process, please contact your showroom at the phone number listed on your invoice. For additional details regarding the Low Price Guarantee, click here. 5. How do I place an order? You are able to place an order via phone, chat or through the website. 6. Does Mattress Firm offer financing? Mattress Firm offers convenient financing options. Please click here for more information. 7. What forms of payment do you accept? We accept MasterCard, VISA, American Express, Discover and PayPal. 8. What is the policy regarding International Credit Cards? International Credit Cards are accepted. Please call 1-866-942-3551 for further assistance. 9. How can I cancel my order? You can cancel your order up to 48 hours prior to delivery by contacting your showroom at the phone number listed on your invoice. 10. Can I change my order?
Yes, if your order hasn't been shipped and you have placed it online please contact customer service at 1-866-942-3551. If you have purchased in-store, please contact your local sales person to make any changes. 11. Can I return items that I have purchased online to a store? No, in order to return items purchased online contact customer service at 1-866-942-3551. 12. I recently canceled/returned my order, when will I get my refund? If the method of payment used for your purchase was check, cash, debit or credit, please allow 7-10 business days for your refund to be processed. If you financed your purchase, it may take up to 2 billing cycles for your refund to appear on your account. 13. I have not yet received my statement for the mattress I purchased. When can I expect it? Your first statement will be mailed to the delivery address on file 3 weeks after you received delivery of your purchase. If you do not receive your statement, please contact the Finance company listed on your invoice.