Sometimes, even the highest quality products may fail, show early signs of wear, or have a manufacturing defect. The majority of products sold at Mattress Firm are covered by a manufacturer’s warranty. Mattress Firm is here to assist with your manufacturer’s warranty service and our highly-trained staff is able to simplify and guide you through the process. Often, the first question people ask when they find damage to their mattress is, “Is this covered by the manufacturer’s warranty?” Warranties protect your purchase from defects in manufacturing, not from damage caused by use or normal wear and tear. For complete details, read and follow the directions on your manufacturer’s warranty card. We are happy to help you start and work through the warranty process. Please keep in mind, a valid receipt or other proof of purchase is required to file a warranty claim. To file a Warranty Claim, call (866)-942-3551 and a Warranty Support Specialist will happily walk you through the process.
You will be asked a few quick questions to ensure you qualify for warranty service and a claim will be filed immediately over the phone. If you qualify for warranty service, an inspection of your merchandise is required by the manufacturer to validate the defect(s). You will be offered one of the following options for a warranty inspection: The manufacturer’s warranty does not cover any transportation and/or service costs associated with the warranty process. The warranty only covers replacement of the defective piece(s). Once the inspection results are received you will be notified via mail. You will receive a letter with the outcome of the warranty claim. If your mattress is found to be defective, the manufacturer will either replace it or offer a comparable model. If you have any questions about your warranty, please contact our Warranty Support Department by calling (866)-942-3551. NOTE: The manufacturer is solely responsible for warranty fulfillment. Mattress Firm facilitates this process, but we are ultimately bound to the requirements set forth by the manufacturer.
For warranty claims on Tempur-pedic®, Sleep Number® (Select Comfort), Sleep to Live (Kingsdown), Protect-A-Bed®, or Leggett & Platt contact the vendor directly. SLEEP NUMBER® (SELECT COMFORT) SLEEP TO LIVE (KINGSDOWN) For warranty service on any other manufacturer, please call our Warranty Support Department for assistance at (866)-942-3551 Selecting a new mattress is an important decision. to alleviate the stress of your experience by offering our Happiness Guarantee so you can buy with confidence. If you are not satisfied with your mattress anytime within 120 nights from original delivery, we will do whatever we can to make you happy. We will even issue you a refund. Mattress Firm is committed to helping you find the right mattress and we're committed to your happiness. Your new mattress will take time to adjust to your body and we encourage you to sleep on it for a minimum of 30 nights to allow for this adjustment period.
However, in the event you are not comfortable within 120 nights from original delivery, we will do our best to match you to the correct mattress. You may exchange or return your mattress with a small processing fee of $149. Happiness Guarantee is not valid on warranty exchanges, clearance merchandise, floor models, pillows, mattress protectors, power/adjustable bases, furniture and other accessories. In compliance with strict national and state bedding laws, and as detailed in the manufacturer's warranty, Mattress Firm is unable to warranty or exchange a mattress that is stained or unsanitary.See store for details.Extended happiness guarantee available in Dallas and Birmingham areas. 1. What does the warranty typically cover? How long is my warranty period? Your warranty coverage is offered through the manufacturer and will differ across brands. Please review your warranty card for coverage details. The law tag on your mattress will provide a code which you should reference against the warranty card for the length of your warranty period.
For details on filing a warranty claim, click here. 2. Are there any exclusions to my warranty? Outlet, floor models and clearance merchandise do not come with a warranty. Your warranty is also voided if your bedding is stained. 3. I’ve had my mattress for a year and it is starting to have a dip. What can I do? 4. Are there any fees associated with a warranty claim? There is a fee for a 3rd party company to perform an inspection in your home. If your warranty claim is approved, there is a transportation fee of $79.99 for Mattress Firm to complete the delivery of your warranty exchange. 5. What happens after I submit my claim? After your claim and payment have been submitted, you will be contacted by a 3rd party inspector within 7-14 business days. In the event there is not a 3rd party inspector in your area, you will be contacted by a Warranty Representative. 6. I recently sent in my warranty claim and have not heard anything yet. What are the next steps?
A third party inspector will contact you to schedule an appointment 7-14 business days. Your results will be mailed to you within 2 weeks of the inspection. Bed & Mattress Accessories Hampton and Rhodes Premium Waterproof Mattress Protector A Mattress Firm Salesperson can assist with product info and recommendations Not Available in Stores Delivery & Shipping Info Items delineated as “WEB ONLY SPECIAL” ship free with ground shipping and do not include in-home delivery or setup, nor do they qualify for Red Carpet Delivery. PLEASE NOTE: Web-Only Simmons Beautyrest mattresses will ship free and include in-home delivery and setup. Furniture pieces will ship with Curbside LTL delivery unless otherwise specified. Online orders of in-store items over $499 also qualify for free delivery, including Red Carpet Delivery for mattresses. Red Carpet Delivery Details: We guarantee your new mattress will be delivered within a designated 1 day delivery window, or your delivery is free.