For best results, please add a location. Mattress Firm (Corporate Locations & Office) 30 years in business Matt Jessell, VP of Customer Service Mr. Ken Murphy, CEO Back to Bed (IL, IN, WI only) Bedding Experts (IL, IN, WI, FL only) Mattress Barn (FL only) Discount Mattress Barn (FL only) Refund & Exchange Policy: Red Carpet Delivery: For deliveries within our footprint, there is Red Carpet Service fee of $79.00. We will deliver and set up the newly purchased merchandise. Please be sure to inspect the merchandise prior to our delivery team leaving the residence. you find the same or comparable mattress or set advertised in print for less than your invoiced price within 100 days of purchase, simply bring the ad into the nearest showroom for us to review. Applicable credits will be issued to your account via a refund check for the price difference within three weeks. guarantee does not apply to clearance, floor models, vendor roll
backs/rebates, special purchases, promotional items door busters orOur Sleep Happy Guarantee allows you to take advantage of reselecting to another mattress or mattress set, if you are not completely satisfied. Below are some guidelines of theCustomers must keep the mattress or set for a minimum of 30 nights and up to 120 days Customers may exchange or return mattress or mattress set Mandatory processing fee of $149 applies ($70.00 for processing and $79.00 for delivery) Excludes clearance, floor models, warranty exchanges, pillows, mattress protectors, bases, furniture or other accessories Do Not remove the Law Tag. Doing so voids the Warranty and Happiness Guarantee Since March 2016, the BBB of Houston & South Texas has received multiple disputes that exhibit the following pattern. According to consumer disputes, it has been... This company offers mattresses, box springs, adjustable bases, bedding accessories and delivery.
BBB Reason for Ratings BBB rating is based on 13 factors: Get the details about the factors considered. Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows: BBB does not have sufficient information to issue a rating on this business. BBB Rating System OverviewIf you live outside of our normal delivery area, you may cancel your order within 48 hours of placing it without any additional charge or obligation. After 48 hours, you will be charged a 2% cancellation fee if your product has not been shipped. If the product is already in transit but not delivered, there will be a 15% cancellation fee and you will be charged for all shipping charges.Once the order has been placed, it cannot be changed online. If you want to change your order, please call us at (800) 378-2337. If it has not yet been processed, we will change or re-issue a new amended order. Read our Cancellation Policy. No, our stores do not accept returns. Please contact the store where you made the purchase to schedule a return.
Online customers can call 800-378-2337. A delivery team will be scheduled to meet you at your home to pick it up. You must provide proof of purchase such as a delivery invoice or your email order confirmation. Your goods will be taken and your exchange or refund will be processed on the card you used to place your order. Approved refunds will be processed only after all products are returned to Sleep Train. Debit Card Refunds: All debit transactions will be refunded by check within 10 business days. Credit Card Refunds: All credit card refunds will be processed on the day that your purchase is picked up or returned. Check refunds cannot be issued for credit card sales. Credit to your account may take 10 business days. Finance Refunds: Finance accounts will be refunded within 10 business days. Check Refunds: All approved refunds will be mailed directly to you within 10 business days after your check has cleared the bank. Cash Refunds: Due to the limited amount of cash our stores keep on the premises, we regret we are unable to issue any refunds in cash.
Sales paid by cash will be refunded by check within 10 business days of refund approval. Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card. We offer delivery to anywhere in the continental U.S. If you live in one of our qualifying* local delivery zones, we offer same-day delivery when you purchase any in-stock item by 2 pm. *Enjoy next-day delivery in Monterey, Reno, Bend and Medford. Same-day delivery is not currently available in these regions. If it is about a product you have bought from our stores, please get in touch with the store you purchased from. Find your local store. If the complaint is about an online shopping experience please call one of our online sales professionals at (800) 919-2337 or email us. If you’re not completely satisfied with the comfort of your new mattress within the 120-day trial period, you can exchange your original purchase once for another selection or receive a refund.
There is a small processing fee of $149.99 for exchanges and returns. Read our Out-of-Market Policy. Stained, damaged, clearance, closeout, “AS IS”, and special order products are not covered by the comfort guarantee trial period. The manufacturer’s law label must remain intact and sewn into its original position to qualify for any exchange. Your purchase is covered by a national manufacturer’s limited warranty. Please read the warranty material with your product. Should you have a warranty issue, contact Sleep Train’s Customer Service department at (800) 919-2337. Note: Stains and/or inadequate bed frame or foundation will void your warranty. Learn more about warranties. We offer special pricing and services for commercial sales to businesses such as fire departments, government agencies, employee assistance programs, medical professionals, businesses, and more. For more information, please call (916) 751-4532 or visit our Commercial Sales page. The California state law requires retailers to collect a mandatory $11 recycling fee on each mattress, movable base and box spring sold after Dec. 30th, 2015.