For best results, please add a location. Mattress Firm (Corporate Locations & Office) 30 years in business Matt Jessell, VP of Customer Service Mr. Ken Murphy, CEO Back to Bed (IL, IN, WI only) Bedding Experts (IL, IN, WI, FL only) Mattress Barn (FL only) Discount Mattress Barn (FL only) Refund & Exchange Policy: Red Carpet Delivery: For deliveries within our footprint, there is Red Carpet Service fee of $79.00. We will deliver and set up the newly purchased merchandise. Please be sure to inspect the merchandise prior to our delivery team leaving the residence. you find the same or comparable mattress or set advertised in print for less than your invoiced price within 100 days of purchase, simply bring the ad into the nearest showroom for us to review. Applicable credits will be issued to your account via a refund check for the price difference within three weeks. guarantee does not apply to clearance, floor models, vendor roll
backs/rebates, special purchases, promotional items door busters orOur Sleep Happy Guarantee allows you to take advantage of reselecting to another mattress or mattress set, if you are not completely satisfied. Below are some guidelines of theCustomers must keep the mattress or set for a minimum of 30 nights and up to 120 days Customers may exchange or return mattress or mattress set Mandatory processing fee of $149 applies ($70.00 for processing and $79.00 for delivery) Excludes clearance, floor models, warranty exchanges, pillows, mattress protectors, bases, furniture or other accessories Do Not remove the Law Tag. Doing so voids the Warranty and Happiness Guarantee Since March 2016, the BBB of Houston & South Texas has received multiple disputes that exhibit the following pattern. According to consumer disputes, it has been... This company offers mattresses, box springs, adjustable bases, bedding accessories and delivery.
BBB Reason for Ratings BBB rating is based on 13 factors: Get the details about the factors considered. Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows: BBB does not have sufficient information to issue a rating on this business. BBB Rating System OverviewMattress Firm Reviews Filter Filter 1,700 Employee Reviews Popular Rating Date Great training that has continued throughout (in 84 reviews) The training program is top-notch (in 81 reviews) Work life Balance is a little off (in 213 reviews) Long hours and work every weekend (in 131 reviews) Mar 2, 2017 Pros The culture is amazing and the people treat you like family. No one is breathing down your beck they treat you like an adult. Cons Hours are pretty long and work weekends. That is about my only thing that I can say to be a con. Mar 2, 2017 I worked at Mattress Firm full-time Pros Self-accountable work environmentPlenty of "down" time in between salesIncome potential entirely based on yourself as long as your'e able to sell and be in a high-traffic storeCulture of family within Mattress Firm (noticeable across country) Cons Politics within managementMandatory weekendsOnly 10 days of vacation / sick days per year with no personal time off (unpaid or paid)Management politics as with any corporationHard to have social life since hours are until
8, weekends are mandatory, and holidays are extended hours (up to 12) for several days in a row (again, mandatory). Advice to Management Transparency to every employee Mar 1, 2017 I have been working at Mattress Firm full-time (More than a year) Pros Pleanty Of Time To Get Things Done And Now Pressure.Work Load Light And Easy.Requestion Off Time Is Easy.-Hope your earning good money to take off. Cons Lots of Down Time.-If you are good with time managment then you will love it!Must Be Strong In Sales.-Hourly Pay Is Not Great. Advice to Management Spend More Time In Stores Is this helpful? The community relies on everyone sharing – Add Anonymous Review Feb 23, 2017 I worked at Mattress Firm full-time (More than 10 years) Pros Chances to move up in company Cons Not very good work life balance Advice to Management Work Life balance Feb 24, 2017 I worked at Mattress Firm (More than 3 years) Pros You work in a laid back environment; a room full of beds!Most of the people who work there have been cool.
I've maintained Friendships with a lot of these fellows.Mattresses have a high mark up too! That means the closer to ticket price, you'll be set for the day! Maximize those sales and sell accessories aka essentials...To quote the Legendary Kirk Goldin: "A mattress....is like a cake....And the essentials, are like the icing on the cake." He hit the nail on the head! Who'd want a plain boring cake!? Go hard or go home! Open to close 10-9The nice thing is most work 4 daysWorking alone does get lonelyManagement changes a lot Advice to Management Understand that some of us truly value this job. It's a lot of stress going down the chain, but we do what we must....and if you guys are hiring I'd love to come back! I'm much more mature these days and learned right from wrong ! Feb 22, 2017 I have been working at Mattress Firm full-time (More than 3 years) Pros Mattress firm strongly develops their people, and while there are ups and downs in the sales side of things (which is a majority of the business), their top-down approach makes this a wonderful company to work for.
Cons The hours are long, and the expectations are ceaseless. Advice to Management Keep up the good work. Feb 22, 2017 I have been working at Mattress Firm full-time Pros Great Company with awesome culture! Cons In dustry has been hit hard this year, but management makes adjustments to overcome loss in business with bonuses. Advice to Management Area Managers need more time to assist their stores, should be more salay based pay and less dependant on personal sales. Feb 20, 2017 I have been working at Mattress Firm full-time (More than a year) Pros Okay work hours, holiday pay, sometimes weekends off, good work atmosphere Cons Hard to get hired for infirm positions, have to work weekends sometimes or late nights Advice to Management Look into people that work in this company already. Some of the people got more experience and work really hard and don't get picked for position, but people with less expires and less work effort get picked. Feb 27, 2017 Helpful (3) I worked at Mattress Firm full-time (Less than a year) Pros If your strapped for cash the pay is 50 hours per week x $15.75.