Free Shipping to 48 states and most areas in Canada. Keetsa delivers free of charge to the 48 contiguous states of the USA. If you live outside the 48 contiguous states, please contact Customer Service at 1.877.753.3872 for a shipping quote. Most orders ship via Fedex Ground from our warehouse in California and can take 7 to 10 business days for delivery. Fedex tracking number will be emailed to you after your order ships, usually 1~2 business days after the order is placed. , you will be able to see when the item is being delivered. Fedex does not guarantee the delivery at certain time or call you before the delivery. If you are in the Bay Area, Los Angeles, or in New York City, and you require a special delivery service, please call Keetsa store in your area and purchase over the phone or come into the store. There is an extra fee for special delivery services. Deliveries to most areas in Canada are also free. Please expect 7 to 10 business days for delivery in Canada.
Keetsa pays all duty and customs fee related to shipping the item over the border. Although very rare, there may be shipping delays due to stock shortage or other unexpected reasons, which will be promptly notified to you. Keetsa is not responsible for any shipping delays and does not guarantee a certain shipping time, date or durations of delivery. If you need faster shipping, please contact Customer Service at 1.877.753.3872 for a quote on express shipping charges. If the item has already been shipped out there will be return shipping fee for cancelling an order. The item must be returned in the original PACKAGING for your refund to be processed. Please expect up to two weeks to see the refund on the statement. We strive to provide the most comfortable, durable and affordable sleep products in the market today. Our commitment to you and the environment are the hallmarks of how we do business. Our goal is to make you happy to the best of our ability.
We have the following policies in place to ensure a great customer experience: Comfort issues: We do not offer comfort guarantees. Sleep is a personal process and it sometimes can take up to 30 nights for your body to adjust to a new mattress. Keetsa offers comfort layers to help make your mattress more comfortable. so our well experienced Sleep Consultants can assist you in any way. If you do decide to return, there is a return processing fee which is 10% of your purchased value. Returns for Mattresses/Box Springs, Comfort Layers and Pillows: We require you allow a full 30 nights of use before contacting us for return issues, and you have up to a full 90 days return privilege from date of purchase. Please contact your Sleep Consultant to discuss your comfort issue. We have several options for solving your problem. If you do decide to return, there is a return processing fee which is 10% of your purchased value. Returns for Bed Frames, Beddings and Giving Kandles: You have up to a full 30 days return privilege from date of receipt of goods.
If the item is unused and in the original package, full refund is offered. Customer is responsible for returning the item to the store. If the item has been used, there is a return processing fee which is 10% of your purchased value. are covered by the following terms and conditions. If you have purchased any Keetsa product through one of our Authorized Retail Partners, your purchase is subject to the terms and conditions of that Authorized Retailer. As all Retailers may have different return and comfort policies, please check with your retailer before purchase. We offer a guaranteed 1 day delivery window, or it’s FREE! Red Carpet Delivery Service At Mattress Firm, we roll out the red carpet for you with this premium service - tailored to YOUR schedule. If your purchase is not delivered within the guaranteed 1 day window, your delivery is FREE.* 1 day delivery window or delivery is free Same day and next day delivery** Free in home set up of your mattress set
Free removal of your old mattress set Courteous and professionally trained Dream Team Delivery™ personnel Red carpet and sanitary blue booties to protect your home Red Carpet Delivery Details We guarantee your new mattress will be delivered within a designated 1 day delivery window, or your delivery is free. If your delivery is late, simply contact the store of your original purchase after signing the delivery manifest with the delivery time stamp and we will credit your account or mail a refund check for the price of your delivery fee within three weeks.See store for details. Not applicable on all products. As part of our Red Carpet Delivery Service, we will contact you to schedule delivery whenever it's convenient for you. While we install your new mattress, we will also haul your old mattress away. *Not available in all areas. **Same day delivery available in stores and next day delivery available online. If you are not satisfied with your
mattress anytime within 120 nights from original delivery, we will do whatever we can to make you happy. issue you a refund. If you find the same or comparable sleep set for less than our displayed or advertised price, we will beat the price by 10% or it's free; even for up to 100 days after your purchase. Free Shipping Over $499* Get free delivery when you spend overThis includes same day / next day delivery, free in-home set up, removal of old mattress, and our trademark red carpet delivery! *Available for most products and online onlyYou may have seen a subway ad showing a bike-riding squirrel toting a bed in a box. The caption: "Delivery made simple." The ad seems a little gimmicky until you realize it's actually true (OK, minus the squirrel). Casper delivers mattresses on the backs of bicycles—and makes good on its promise of next-day delivery to New York City customers. It does so with a two-ton compressor that squeezes its foam mattresses into three-and-a-half-foot-tall boxes.
That solution cuts down on costs, appeals to bike-friendly millennials and explains why the company generated $20 million in sales in its first 10 months in business. "[We're building] a brand that redefines how people think about sleep," said Philip Krim, chief executive and co-founder of the company, headquartered on West 26th Street. Long dominated by Serta, Sealy, Simmons and Tempur-Pedic, the $14 billion U.S. bedding business is ripe for a wake-up call. Casper began selling mattresses online starting at $500 in April 2014, has raised $15 million in venture capital and attracted the attention of celebrities: Ashton Kutcher is an investor; Kendall Jenner is a customer. It's among the vanguard of companies going after the Big Four's 70% market share by promising better mattresses without the hassles of pushy salesmen and huge markups. "The mattress-shopping experience can be a difficult one at best," explained David Perry, executive editor of trade publication Furniture Today.
"The online retailers are promising a simpler, more enjoyable experience, and that's a message that resonates with a lot of consumers, particularly millennials." Many of the e-commerce brands entering the market have founders with backgrounds in software, not retail. They have focused on streamlining the manufacturing process and producing fewer mattress styles that they sell directly to consumers without a huge retail footprint. Their efforts are already paying off with favorable reviews in Consumer Reports. Tuft & Needle, another foam-mattress brand, has simplified the buying process by selling just one type of mattress, which retails for $350 for a twin and $750 for a California king, including shipping costs. The company is based in Phoenix but counts New York as a major market. Andy Dunn of New York-based e-commerce company Bonobos is an adviser. It increased sales to $9 million last year from $1 million in 2013. "We treat the mattress like a piece of software, where we start with the one and iterate after that based on customer feedback," said co-founder Daehee Park, noting that his product has gone through 75 variations since the firm's 2012 founding.
"We're constantly improving instead of coming out with new versions of the product, which creates complexity of choice." Westport, Conn.-based Saatva is less well known among millennials, even though it's the oldest of the upstarts, having been in business five years. Its name comes from the Sanskrit sattva, meaning pure. "We have no interest in having a store—that's what allows us to have the price structure we have," said Jason Roberts, director of marketing. Saatva uses 12 U.S. factories to manufacture its mattresses and expects a 25% sales gain this year, to $50 million. "We don't have to worry about rent or the costs attributed to it." Part of the newcomers' success can be traced to timing: Many brands are launching in a tech-friendly environment where venture capital is free-flowing. It's a stark contrast to seven years ago, when the recession shrank the mattress market by 20%, said Ryan Trainer, president of the Alexandria, Va.-based International Sleep Products Association, a 700-member national trade organization.
"We're still digging our way out," he added, noting that mattress sales have finally surpassed prerecession levels. "Consumers who had been out of the market due to the recession are now coming back." Mattress startups, while buzzy, haven't yet dented the market share of Sleepy's, the longtime Hicksville, L.I.-based bedding chain. With an estimated $1.1 billion in sales—up 10% from 2013, according to Furniture Today—Sleepy's is still the local snooze store of choice, especially after it snatched up competitor 1-800-Mattress out of bankruptcy six years ago. Yet it also has to pay pricey retail rents for its 1,024 national locations, which need to be large enough to house several beds and brands. The company did not return a call requesting comment. "It's a sexy story, a David versus Goliath," said Furniture Today's Mr. Perry. "But the reality is that [startups] are not in a material way disrupting industry sales because they're just extremely small." The big players focus on the aches and pains of baby boomers, selling high-end Tempur-Pedics and Sertas and investing in biomonitoring, sweat-wicking fabrics and incline features that mimic hospital beds.
"They're taking an old concept in electric hospital beds and making it appropriate for a residential setting, and that's something consumers are flocking to," said the Sleep Products Association's Mr. Trainer, noting that inclines help to quiet snorers. That has left e-commerce brands open to expand to the millennial market by establishing a small retail presence. Tuft & Needle is scouting a variety of showroom locations, including New York City. In addition to its NoHo-based showroom, Casper is opening a series of temporary stores in Washington, D.C., and San Francisco, called "snooze bars." "We like delivering our brand experience in the offline world, and that's another way we're able to do that," said Mr. Krim. Similarly, Airweave, a $100 million Japanese seller of bedding toppers, opened its first U.S. location in February, in SoHo. Made of only resin and air, the product, which developed out of a fishing-line factory in Tokyo, is designed to keep sleepers warm in winter and cool in summer.