Manager, Network Operations в MasterCard
Role
• Manage relationship between Mastercard Russia Operations and third party network and IT infrastructure providers, interacting with other Global Operations teams and second level support teams.
• Establish and manage departmental procedures and standards to ensure prompt resolution of network problems and provide the maximum network availability.
• Direct and coordinate the actions taken by department personnel and external technical support groups required to solve problems in an effective and timely manner.
• Provide leadership, direction, development, and supervision to staff. Ensure staff has appropriate skills and behaviors. Effectively communicate objectives/expectations, and performance.
• Assist in identifying needs and the development/implementation of procedures to fulfill departmental responsibilities.
• Manage workload within approved manpower and budget guidelines.
• Ensure timely and accurate performance communication and process compliance, document problem areas and coordinate resolutions, reporting to management as necessary.
• Create positive environment for knowledge transfer amongst team members and remote subject matter experts.
All About You
• Seasoned IT professional in an IT Operations environment
• Excellent People Management and Leadership skills
• Advance knowledge of telecommunication technology and processes
• Fluency level in English and Russian is required
• Good understanding of financial transactions/applications (real time authorizations, clearing, settlement, etc…)
• Self-starter with ability to work independently and provide team with clear directions.
• Demonstrated strong partnership and collaboration skills
• Strong business acumen; understands the external environment; cross cultural resourcefulness, able to manage diverse relationships.
• Solutions oriented; strong analytical skills with extended experience in problem analysis.
• Results driven: makes timely thoughtful decisions and executes efficiently and effectively.
• Strong analytic skills with extended experience with database analysis.
• Ability to travel locally and regionally to meet with customers upon demand.
Apply:
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