Consumers are quickly becoming more comfortable buying mattresses without ever trying them out. In fact, the latest Consumer Reports' mattress survey shows that many people bought their mattresses at retailers with few brick-and-mortar outlets or that sell mattresses online, and they like what they're finding. Of the four mattress stores that scored highly in our mattress store Ratings for overall satisfaction, Original Mattress Factory has stores in just nine states (though it ships to most). Costco stores display mattresses standing up, which makes them difficult to try, and sells more than half of its mattresses online. and QVC, don't sell mattresses at walk-in stores at all. The 20,000 subscribers surveyed were the least satisfied with Big Lots, a discount retailer with more than 1,400 stores in 47 states. Subscribers who shopped there were particularly displeased with that chain’s mattress selection and the cleanliness of floor models; they were also among the most likely to report shopping-related problems.
Just slightly better was Sleepy’s, which was lowest rated in 2013, the last time we asked our subscribers about mattress stores. Sleepy’s is now owned by Mattress Firm, which placed in the middle of the pack in our Ratings. But much like Sleepy’s, it also gets dinged for its prices. (Check out the best and worst mattress brands.) Before you shop, check our exclusive brand and retailer Ratings, use our mattress buying guide, and review our Ratings of almost 60 innerspring, foam, and adjustable-air mattresses. Major Mattress Retailers Don't Impress In our survey, traditional sellers, mattress chains, and department stores fared the worst. Our subscribers shopped mostly at Sleep Number mattress stores, and that retailer scored well except for price. Macy’s did about the same but with one notable difference: Eight percent of respondents who shopped at Macy’s, as opposed to just three percent for Sleep Number, said they'd buy from a different retailer given the chance to do it over again.
But Macy's wasn't the only retailer that left some respondents wishing for a do-over. Shoppers were even more dissatisfied with their experiences at Big Lots, Rooms to Go, Sleepy's, Mattress Warehouse, and JC Penney. In our survey, we also asked subscribers to tell us about the stores they rejected. In other words, they shopped there for a mattress but changed their mind and bought elsewhere. Here, too, is worrying news for traditional retailers. Of those subscribers who shopped around for a mattress, 11 percent rejected Macy’s, 10 percent rejected Sears and Mattress Firm, 9 percent said no to Sleep Number, and 8 percent rejected Sleepy’s. Price is what seals the deal for many shoppers, and Amazon, Costco, IKEA, and Walmart got excellent marks on that score. None of the retailers got top marks for selection, although eight did very well and only one, Original Mattress Factory, aced the Service score. Where do you shop? Tell us whether you buy online or at a store.
After a 2016 holiday season marked by disappointing sales, Macy's announced the closing of 68 of its stores nationwide. The closings will result in the loss of 10,000 jobs. The closings are part of plan announced back in August to close 100 stores nationwide, representing around 15% of all Macy's department stores. The January 5 announcement detailed 68 of the stores that will be closing in 2017 (including three that have already shuttered); to see if your local store is closing (and having a going-out-of-business sale), check out the full list of closing stores provided by Macy's. A Brand in Need of a RefreshAge and longevity are not necessarily detrimental to physical retail stores in general. Legacy is an appealing quality to certain segments of the department store consuming population. But the 36 Macy's stores that the company previously closed across 20 states bore little brand resemblance to any of the Macy's flagship stores, or the bright, shiny new Macy's stores that opened in 2016.
Here are the stores that Macy's previously closed in spring 2016.California Macy's Stores Closing Irvine SpectrumIrvine, CA Country Club PlazaSacramento, CA Westfield Century CityLos Angeles, CA Connecticut Macy's Stores Closing Enfield Square (main store) Enfield, CT Enfield Square (furniture/home/men's store) Enfield, CTGeorgia Macy's Stores ClosingNorth DeKalb MallDecatur, GAHawaii Macy's Stores ClosingKailua, HI Idaho Macy's Stores ClosingPalouse MallMoscow, ID Illinois Macy's Stores ClosingNorthwoods MallPeoria Louisiana Macy's Stores ClosingCortana MallBaton Rouge, LA Maryland Macy's Stores ClosingValley MallHagerstown, MD Massachusetts Macy's Stores ClosingBerkshire MallLanesborough, MA Eastfield MallSpringfield, MA Missouri Macy's Stores ClosingThe Shoppes at StadiumColumbia, MO New Jersey Macy's Stores ClosingMiddlesex MallSouth Plainfield, NJ New York Macy's Stores ClosingMcKinley Mall (main store) Buffalo, NY McKinley Mall (home store) Buffalo, NY Arnot MallHorsehead, NY Hudson Valley MallKingston, NY Eastern Hills MallWilliamsville, NY North Carolina Macy's Stores ClosingCary Towne CenterCary, NC Ohio Macy's Stores ClosingChapel Hill MallAkron, OH Midway MallElyria, OH Oklahoma Macy's Stores Closing Quail Springs MallOklahoma City, OK Oregon Macy's Stores ClosingPony Village MallNorth Bend
, OR Roseburg Valley MallRoseburg, OR Pennsylvania Macy's Stores Closing Suburban SquareArdmore, PA Century III MallWest Mifflin, PA Texas Macy's Stores ClosingRidgmar MallFort Worth, TX Virginia Macy's Stores ClosingChesapeake SquareChesapeake, VA Virginia Center CommonsGlen Allen, VA Peninsula Town CenterHampton, VA Military Circle Mall Norfolk, VA Regency Square (main store) Richmond, VA Regency Square (furniture/home/men's store) Richmond, VA Washington Macy's Stores ClosingDowntown SpokaneSpokane< 1 2 3 > 3,133 posts, read 6,709,138 times 9,645 posts, read 4,574,867 times 8,131 posts, read 10,586,384 times Originally Posted by ansky The West Orange store is re-opening as an "Macy's Backstage" discount store. Given that there's a Macy's at Livingston and one at Short Hills it's not surprising they closed that mini-Macy's in WO; apparently the only reason they've kept the store this long is their real estate costs are insanely low.