LOT

Шановні Партнери!

Нагадуємо Вам про актуальну процедуру LOT COVID-19 GLOBAL POLICY щодо квитків LO (080) для індивідуальних пасажирів.

У випадку виконання повернення авіаквитка у GDS за інструкцією для квитків, на сегментах яких відбулась відміна рейсу, обов'язково має бути зазначена додаткова інформація:

MANDATORY ELEMENTS

OSI LO INVOLUNTARY REFUND COVID19

ENDO BOX: INVOL REFUND COVID19

Звертаємо Вашу увагу, що можливість повернення квитка у GDS може застосовуватися для запитів сформованих після дати активування даної функції, тобто не раніше 08 вересня 2020 року.

Усі запити на повернення коштів, вже сформовані через Refund Application у BSP Link до 08 вересня 2020 року, опрацьовуються Авіакомпанією у порядку їх надходження за датою формування запиту Агентом.

В обох випадках: "voluntary refund" та "involuntary refund" , повернення не може бути опрацьоване у GDS, якщо вже виконаний запит Refund Application у BSP Link.

LOT POLISH AIRLINES GLOBAL POLICY COVID-19 v. 4.16

LOT COVID-19 GLOBAL POLICY

Дана процедура включає дві інструкції:

1. CANCELLED FLIGHTS FOR TRAVEL BETWEEN 15 MARCH – 31 OCTOBER, 2020

Застосовується до квитків, на сегментах яких відбулась відміна рейсу.

2. NON CANCELLED FLIGHTS (WAIVER2020)

Застосовується у випадку невідмінених/існуючих рейсів у квитку, за бажанням пасажира.

Процедура може бути застосована для авіаквитків, що оформлені до 31 березня 2021 року включно.

Вимушені зміни дати можливі, в рамках терміну дії авіаквитка, на більш пізні дати протягом 1 року від оригінальної, де відбулась відміна рейсу, але не пізніше 31 грудня 2021 року.

Зміна маршруту у квитку, на сегментах якого відбулась відміна рейсу, можлива протягом 1 року від оригінальної дати вильоту та в рамках терміну дії авіаквитка.

Виконання змін у квитку за умовами Waiver2020 можливе в рамках терміну дії авіаквитка, але не пізніше 31 березня 2021 року; Нові дати подорожі мають бути до 31 грудня 2021 року.

Звертаємо Вашу увагу, що процедура виключає можливість виконання змін у квитку за умовами Waiver2020 у випадку NO-SHOW. Бронювання має бути анульовано завчасно.

1. CANCELLED FLIGHTS FOR TRAVEL

BETWEEN 15 MARCH – 31 OCTOBER, 2020

1.1 DATE CHANGE

• PERMITTED INVOLUNTARY REBOOKING (WITHOUT ADDITIONAL CHARGES) ON EXISTING LO OPERATING FLIGHTS
• NEW TRAVEL DATES MUST BE WITHIN ONE YEAR SINCE ORIGINAL DATE OF CANCELLED FLIGHT, NO LATER THAN 31 DEC 21
• CHANGE OF RESERVATION WITHIN ONE YEAR SINCE THE TICKET WAS ISSUED
• IF THE TICKET VALIDITY EXPIRES AND PASSENGER WILL NEED EVEN MORE TIME, THE TICKET VALUE CAN BE STORED ON EMD DEPOSIT (DSIT) – WITHIN ONE YEAR SINCE THE ORIGINAL TICKET PURCHASE
• REBOOKING IN THE LOWEST RBD AVAILABLE WITHIN THE SAME COMPARTMENT
• IF THERE ARE NO SEATS AVAILABLE IN THE ORIGINAL BOOKING CLASS (RBD), IT IS ALLOWED TO BOOK LO OPERATING FLIGHTS IN THE LOWEST AVAILABLE BOOKING CLASS WITHIN THE SAME COMPARTMENT
• CHANGE TO ANY CODE-SHARE FLIGHTS IS NOT PERMITTED
• CHANGE TO ANY OAL (OTHER AIRLINES) IS NOT PERMITTED
• IF PASSENGER PURCHASED AN ANCILLARY SERVICE THE RESPECTIVE EMD MAY BE USED AGAIN FOR THE SAME SERVICE (EMD CAN BE RE-ASSOCIATED OR REISSUED)
• FOR EACH REISSUED FLOWN TICKET THE TRAVEL AGENCY WILL RECEIVE A BONUS. ENTER AN ADDITIONAL SR OTHS ZZ-COVID19 BONUS ELEMENT TO THE PNR 

OSI LO INVOLUNTARY RESA CHANGE FOC COVID19

FE INVOL RESA CHANGE FOC COVID19

SR OTHS ZZ-COVID19 BONUS

1.2 ROUTING CHANGE

• PERMIITED REROUTING TO ANOTHER DESTINATION ON EXISTING LO OPERATING FLIGHTS. VALUE OF THE TICKET SHOULD BE USED FOR VOLUNTARY TICKET EXCHANGE
• CHANGE WITHOUT PENALTIES (PENF)
• RULES APPLY TO ALL TYPES OF LO INDIVIDUAL FARES - CHANGEABLE AND NON-CHANGEABLE FARES
• ROUTING CHANGE WITHIN ONE YEAR AFTER ORIGINAL DEPARTURE DATE
• ITINERARY RE-PRICE IS REQUIRED. IF THERE IS A FARE DIFFERENCE SHOWN, PASSENGER NEED TO PAY THE FARE DIFFERENCE. IF THE SAME FARE IS NOT AVAILABLE OR DOES NOT MEET OTHER FARE CONDITIONS FOR REROUTING, THIS SHOULD BE UPGRADED TO CURRENT AVAILABLE FARE (EQUAL OR HIGHER). DOWNGRADE IS NOT PERMITTED
• PASSENGER WILL RECEIVE A DISCOUNT OF 200 PLN FROM THE TARIFF DIFFERENCE VALUE. IF THE FARE DIFFERENCE IS LESS THAN 200 PLN – THE REST OF AMOUNT IS NOT REFUNDABLE TO PASSENGER
• NEWLY ISSUED TICKETS SHOULD BE ANNOTATED WITH 'DISC200' CODE IN TOUR CODE BOX (FT*DISC200) AND WITH 'CV19' CODE IN TICKET DESIGNATOR BOX (FARE BASIS/CV19)
• ALL TICKETS ISSUED WITH DISCOUNT SHOULD BE REPORTED TO LO REPRESENTATIVE BASED ON WEEKLY REPORTS
• MANUAL RE-PRICING AND TICKETING IS REQUIRED WHENEVER ATC IS UNAVAILABLE. RE-PRICING ON THE REISSUE DATE IF FULLY UNUSED TICKETS. RE-PRICING ON THE DATE WHEN ORIGINAL TICKET WAS ISSUED IF PARTLY USED TICKET
• CHANGE TO ANY CODE-SHARE FLIGHTS IS NOT PERMITTED
• CHANGE TO ANY OAL (OTHER AIRLINES) IS NOT PERMITTED
• IF PASSENGER PURCHASED AN ANCILLARY SERVICE THE RESPECTIVE EMD MAY BE USED AGAIN FOR THE SAME SERVICE (EMD CAN BE RE-ASSOCIATED OR REISSUED)
• IF THE TICKET VALIDITY EXPIRES AND PASSENGER WILL NEED EVEN MORE TIME, THE TICKET VALUE CAN BE STORED ON EMD DEPOSIT (DSIT) – WITHIN ONE YEAR SINCE THE ORIGINAL TICKET PURCHASE
• FOR EACH REISSUED FLOWN TICKET THE TRAVEL AGENCY WILL RECEIVE A BONUS. ENTER AN ADDITIONAL SR OTHS ZZ-COVID19 BONUS ELEMENT TO THE PNR 

OSI LO INVOLUNTARY RESA CHANGE FOC COVID19

FE INVOL RESA CHANGE FOC COVID19

SR OTHS ZZ-COVID19 BONUS

1.3 TICKET CHANGE TO EMD DEPOSIT DOWN PAYMENT

• TICKET CHANGE TO EMD IS PERMITTED
• ISSUED EMD WILL BE AVAILABLE FOR USE ACCORDING TO EMD VALIDITY (ONE YEAR AFTER ISSUANCE)
• EMD IS NOT REFUNDABLE. CAN ONLY BE USED FOR FUTURE TRAVELS AS A PAYMENT METHOD
• TICKET CHANGE TO EMD DSIT (RFIC: D/RFISC: 997) CAN BE DONE BY TRAVEL AGENTS ONLY WITHIN ONE YEAR SINCE THE ORIGINAL TICKET PURCHASE
• REMARK MUST BE ADDED TO ENDORSMENT/RESTRICTION BOX – NON REF / COVID-19 OUTBREAK
• EMD MUST BE ISSUED ACCORDING TO THE REGULAR REISSUE/EXCHANGE BASIS PROCEDURE:

- Fare box - with reissue indicator

- Tax boxes - all taxes from the ticket must be shown as paid (old ones) in tax boxes (each tax separatelly)

- Total box – No ADC (reissue with no additional collection)

- EMD must be issued in the same currency which is shown in the ticket as payment (currency shown in Equivalent, Taxes, Total box)EMD FOR ADDITIONAL SERVICES CAN ALSO BE CHANGED TO EMD VOUCHER. PLEASE CONTACT LOT OFFICE

• EMD CAN BE REDEEMED FOR ANOTHER NAME DIFFERENT THAN THE PASSENGER’S NAME OF THE ORIGINAL TICKET
• ALL EMD VOUCHERS REDEEMED BY ANOTHER PERSON  NEED TO HAVE THE ORIGINAL TKT NUMBER AND NAME OF ORIGINAL PAX INSERTED INTO THE PNR BY OSI ELEMENT
• EMD-INTERNATIONAL CAN ONLY BE ACCEPTED ON INTERNATIONAL TRAVEL/TICKET, EMD-DOMESTIC CAN ONLY BE ACCEPTED ON DOMESTIC TRAVEL/TICKET
• IF THE TICKET CHANGE TO EMD IS NOT ACTIVATED IN THE GDS THAT TRAVEL AGENT IS USING, PLEASE CONTACT DEDICATED LO OFFICE TEAM IN ORDER TO REALIZE THE REQUEST. LO TEAM WILL SEND TO THE AGENT ISSUED EMD

1.4 TICKET REFUND

• IF NONE OF THE POINTS ABOVE SUIT PASSENGER, TICKET CAN BE REFUNDEDBEFORE DEPARTURE (FULLY UNUSED TICKET) - FULL INVOLUNTARY REFUND
• AFTER DEPARTURE (PARTIALLY USED TICKET) – INVOLUNTARY REFUND FOR UNUSED FLIGHT COUPONS
• INVOLUNTARY REFUND THROUGH GDS CHANNELS IS NOT PERMITTED IF REFUND APPLICATION IN THE BSP LINK EXISTS

OSI LO INVOLUNTARY REFUND COVID19

ENDO BOX: INVOL REFUND COVID19

Please note that the cancelled ticket remains valid for one year from the date of purchase. Passenger can take time before choose one of the options LOT offer: to exchange ticket for a voucher, to change departure date flexibly, or to choose a new route.

2. NON CANCELLED FLIGHTSAPPLIES TO:

ALL TICKETS SOLD ON/BEFORE 31MAR21

2.1 DATE CHANGE OR/AND ROUTING CHANGE

• PASSENGER CAN SUSPEND THE TICKET (REBOOKING/REROUTING TO BE PERFORMED NO LATER THAN 31MAR21)
• ONE CHANGE IS PERMITTED WITHOUT CHANGE PENALTY (PENF)
• RULES APPLY EQUALLY TO ALL TYPES OF LO INDIVIDUAL FARES – CHANGEABLE AND NON-CHANGEABLE FARES
• CATEGORIES PENALTIES, ADVANCE PURCHASE AND MAXIMUM STAY ARE WAIVED
• ALL OTHER CONDITIONS OF THE ORIGINAL FARE APPLIES
• NEW DATES OF TRAVEL SHOULD BE PROVIDED BY PASSENGER AND REBOOKING/REROUTING PERFORMED NO LATER THAN 31MAR21
• NEW TRAVEL DATES - THE WHOLE JOURNEY MUST BE COMPLETED BEFORE 31DEC21
• VALUE OF THE TICKET SHOULD BE USED FOR VOLUNTARY TICKET EXCHANGE
• ITINERARY RE-PRICE IS REQUIRED. IF THERE IS A FARE DIFFERENCE SHOWN, PASSENGER NEED TO PAY THE FARE DIFFERENCE. IF THE SAME FARE IS NOT AVAILABLE OR DOES NOT MEET OTHER FARE CONDITIONS FOR REBOOKING/REROUTING, THIS SHOULD BE UPGRADED TO CURRENT AVAILABLE FARE (EQUAL OR HIGHER). DOWNGRADE IS NOT PERMITTED
• PASSENGER WILL RECEIVE A DISCOUNT OF 200 PLN FROM THE TARIFF DIFFERENCE VALUE. IF THE FARE DIFFERENCE IS LESS THAN 200 PLN – THE REST OF AMOUNT IS NOT REFUNDABLE TO PASSENGER
• NEWLY ISSUED TICKETS SHOULD BE ANNOTATED WITH 'DISC200' CODE IN TOUR CODE BOX (FT*DISC200) AND WITH 'CV19' CODE IN TICKET DESIGNATOR BOX (FARE BASIS/CV19)
• ALL TICKETS ISSUED WITH DISCOUNT SHOULD BE REPORTED TO LO REPRESENTATIVE BASED ON WEEKLY REPORTS
• CHANGE AND RE-ISSUE NOT REQUIRED BEFORE THE ORIGINAL TRAVEL DATE
• POLICY DOES NOT APPLY TO NO SHOW PASSENGERS ON THE FLIGHT
• RESERVATION MUST BE CANCELLED BEFORE THE ORIGINAL TRAVEL DATE AND MAY BE POSTPONED
• MANUAL RE-PRICING AND TICKETING IS REQUIRED WHENEVER ATC IS UNAVAILABLE. RE-PRICING ON THE REISSUE DATE IF FULLY UNUSED TICKETS. RE-PRICING ON THE DATE WHEN ORIGINAL TICKET WAS ISSUED IF PARTLY USED TICKET
• CHANGE TO ANY CODE-SHARE FLIGHTS IS NOT PERMITTED
• CHANGE TO ANY OAL (OTHER AIRLINES) IS NOT PERMITTED
• IF PASSENGER PURCHASED AN ANCILLARY SERVICE THE RESPECTIVE EMD MAY BE USED AGAIN FOR THE SAME SERVICE (EMD CAN BE RE-ASSOCIATED OR REISSUED). IF THIS IS NOT POSSIBLIE - EMD IS NOT REFUNDABLE
• FOR EACH REISSUED FLOWN TICKET THE TRAVEL AGENCY WILL RECEIVE A BONUS. ENTER AN ADDITIONAL SR OTHS ZZ-COVID19 BONUS ELEMENT TO THE PNR 

         OSI LO WAIVER2020

         FE WAIVER2020

         SR OTHS ZZ-COVID19 BONUS

2.2 TICKET REFUNDREFUND: ACCORDING TO FARE RULE

• VOLUNTARY REFUND THROUGH GDS CHANNELS IS NOT PERMITTED IF REFUND APPLICATION IN THE BSP LINK EXISTS

TO POSTPONE THE PNR

For passengers who do not yet know their new travel date:

• We recommend that you keep the PNR active if such function is available in your GDS. You will find below GDS entries that allow to hold PNR until, in this particular case until the 31st of December 2020.
• If the GDS does not offer a function for holding the PNR or if the PNR is expired, create a new PNR at time of the new booking and perform the reissue with the existing ticket.
• If possible, cancel original booking (the ticket remains valid, even if the customer is a no-show)

Amadeus (1A)

RU1AHK1IEV31DEC/COVID19

IEV(=issuing Office)31DEC(=valid until)/COVID19

NOTE: RU element entered in PNR will be changed to MIS (=Miscellaneous Element) in PNR after EOT(=End of Transaction):

MIS 1A HK1 WAW 31DEC-COVID19

In this example: MIS element will protect PNR against purging as past date PNR and it will allow to modify PNR with travel data before the 31st of December 2020.

Galileo (1G)

0(=Zero)TURZZ(=airline)BK1(=number of pax)WAW(=issuing office)31DEC(=valid until)-COVID19

Example: 0TURLOBK1WAW31DEC-COVID19

Sabre (1S)

0OTH(=airline)GK1WAW(=city code)31DEC-COVID19 0OTHLOGK1WAW31DEC-COVID19

The free text is not transmitted to the carrier; it is only for the agency to know the reason for the retention