You can select products and add them to a virtual shopping bag via the button "Add to Bag". If the “Add to Bag” button is replaced with a “Back Order” button, you can process the order by clicking the “Back Order” button, but the item will not ship until it is available. When am I entering into a binding agreement? When you order through the LEGO Shop, you will have the opportunity to review, correct and delete your data before you place the order. By clicking on the button "Buy", or otherwise confirming your order, you are making a binding offer to purchase the products you have added to the virtual shopping bag. Once you have ordered your products from the LEGO Shop, we will send you an automatic confirmation of receipt. This does not mean that the order has been accepted. When you place your order with us, you are making an offer to buy, which is accepted by us when you receive a shipping confirmation email confirming the details of the ordered products, your online payment and delivery.
It is, therefore, essential that you submit an accurate email address when placing your order. Can I refuse to agree to the Terms and Conditions and still make a purchase? No, you will only be able to place an order if you agree to these Terms and Conditions. In order to place an order through the LEGO Shop, you must agree to these Terms and Conditions by clicking the box "I agree to the Terms and Conditions". What if the ordered products are not in stock? We cannot guarantee that all the ordered products are available in our inventory at all times. We may make partial deliveries of products included in the same order if the products can be used separately. We will bear any additional shipping costs in such circumstances, and you will not be charged any extra costs due to partial deliveries. We will inform you as quickly as possible if a product is not available or cannot be delivered on time. If the product will not be available in the foreseeable future, we reserve the right not to accept your offer.
In the Bricks & Pieces selection, we are not able to accept orders for parts that are temporarily unavailable. Should your order include such a part, we will remove the unavailable item from your order. We will communicate to you, if possible, when we expect to have any unavailable items back in stock so that you may place a new order for these items. What if I want the products sent somewhere other than my address? It is possible for you to request delivery to an address other than your billing address. In these cases we will not include the price or billing details to the delivery address, since we will assume that the delivery is a gift to the recipient. Your pricing information will be included in your shipping confirmation email. Should I save a copy of the documents relating to my order? Yes, we encourage you to print or save a copy of these Terms and Conditions, your online payment information and shipping confirmation email, in case you need to contact us with any questions about your order.
The shipping confirmation email will include a copy of these Terms and Conditions. If you notice that any of the information emailed to you is incorrect, please contact us immediately so we can correct it. How do you process my personal data? You can find details regarding storage, review and updates of your personal data in our Privacy Policy.How can I find the product I am looking for? You can find a product by using the Search box on our website. It is located in the upper-right corner of the screen. You can search by name (for example, MINDSTORMS, sensor, or NXT base set) or by the four- to seven-digit item number of the product if you know it. Type a word, phrase, or number into the Search box and then click Search or press Enter. Those products that fit your search criteria will appear on the screen. Click the image of the product you are interested in to see a full description. You used to offer discounts when purchasing sets in bundles (for example, 2-pack, 4-pack, 6-pack, and so on) Why is this no longer available on your site?
We still offer the same volume-based discounts as before, but they are displayed differently on our new website. Instead of selecting a 2-pack, 4-pack, or so on, you can select any quantity that you wish to purchase, and the discount will be applied for that quantity. The discounted price will show in the shopping cart. Can I buy LEGO Education products in stores?Our products are sold only through our website and catalogs to develop a complete educational solution with product and professional development options. I left the site, and when I came back I was logged out and my cart was empty. If while shopping or browsing the site, you are inactive for 30 minutes (meaning you haven’t clicked a button, followed a link, or submitted a search), your session will expire. This happens for security reasons and means that your cart contents will be removed and you will be required to log on again. Avoid 30-minute periods of inactivity on the site to prevent this problem. Can I use my existing LEGO ID to shop on your website?
Yes, if you already have a LEGO ID account, it will now work on the LEGO Education website, too. This same LEGO ID will connect you to the LEGO Education Community and LEGO Education Resources Online (LERO) for downloading software. I have downloaded many activities from your website but can’t seem to find them. Our recent web transition and content migration provided a good opportunity to scrutinize the free activities on our site and, after a thorough review, determined that many were inconsistent, of varying degrees of quality, and disconnected from our mission to provide content-rich learning experiences for students. To ensure we provide only the highest-quality classroom resources, from this point forward, we will focus primarily on delivering activities via our selection of robust activity packs, curriculum packs, and teacher guides rather than stand-alone activities on our website. I’m trying to purchase online as a tax-exempt customer, but I don’t see an option for indicating my tax-exempt status.
Your bill-to address is set up as private instead of organization. During checkout please set up a new bill-to address and choose Organization as the customer type. You will then see the option to select tax exempt on the payment page. If we have not received a tax-exempt certificate from you as of January 1, 2014, you will be prompted to submit your certificate before your order will be shipped. If you are ready to submit your certificate, please send it to orders@legoeducation.us. Can I use LEGO VIP points when shopping on your website, or do I earn LEGO VIP points when shopping on your website? Currently, LEGO Education does not participate in the VIP points program, so VIP points that you’ve gained from shop. cannot be used at LEGOeducation.us, and VIP points will not be earned from shopping with LEGO Education. How can I contact you? Please select the following method that works best for you: Contact your local LEGO Education representative.For technical support, call 866-349-LEGO (5346).
Our friendly and savvy staff are in the office Monday through Friday from 7:30 a.m. to 5:30 p.m. central time. However, the office is closed on some national holidays. 501 Boylston Street Suite 4103 Why was I charged sales tax? Some states require us to charge sales tax. If you live in a state that charges tax and are ordering on behalf of a tax-exempt organization, we will remove these taxes before billing you if you have an existing tax-exempt account with us and are paying with a purchase order or a credit card belonging to your tax-exempt organization. Proof of your organization's tax-exempt status must be on file. If you have not ordered from us before, please fax or mail to us proof of your tax-exempt status. If you are not sure if your proof of tax-exempt status is on file, please call 800-362-4308. How long will it take to get my order using ground shipping? LEGO Education is centrally located in Boston, Massachusetts, making ground delivery as fast as expedited shipping for parts of the country.
Click here to determine the average number of transit days to your location. Processing an order can take up to 48 hours – though most are processed the same day they are received. How can I track my order? You can view your order history by clicking My Account and Order History. When your order is shipped, we will email you a notice of shipment with your tracking number. This notice will be sent to the email address provided on your order. ( to your safe senders list to ensure that the message will not be blocked.) I am in a country other than the United States. Why can't I place an order on your site? Our division serves customers in the United States. Other countries are served through a network of LEGO Education distributors. Click here and select the name of your country to find distributors in your area. How do I get a discount? We sell our products primarily to educational institutions and educators. Our pricing is set with this in mind. Occasionally, we will offer discounted prices on particular products.