Having trouble with your mobile game on iOS crashing, loading, connecting to servers, or other issues? Are you missing an in-game item you bought? Check out these missing in-app purchase troubleshooting tips.Lost progress or don’t see your account? Make sure you’re signed in to the correct account for your game — EA Account, Google Play, Game Center, or Facebook.If you still have trouble, contact us. Open your device’s Settings menu.Tap General.Tap Software Update.Your device will tell you what iOS version you have and if you need to install an update.Are your game apps updated?Open the App Store.Tap Updates.Tap Update beside any app that shows an available update.Some apps require a Wi-Fi connection to update.If you can’t launch or play an app, close all other apps and try again.Double-click the Home button to preview your recently used apps.Swipe right or left to view your open apps.Swipe up on the app’s preview to close the app. iOS 6 and earlierDouble-click the Home button to preview your recently used apps.
Tap and hold the app until the red minus icon appears.Tap the red minus icon to quit the app.Press the Home button and restart the app.iOS 7 or laterDouble-click the Home button to preview your recently used apps.Swipe up on the app’s preview to close the app.Press the Home button and restart the app.Force restart your deviceiPhone 7 (Plus): Press and hold the Sleep/Wake and Volume Down buttons for at least ten seconds, until you see the Apple logo.iPhone 6s and earlier/iPad/iPod touch: Press and hold the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo. You can connect online in two ways: Wi-Fi and Cellular Data. Try connecting to your game using Wi-Fi. If that doesn’t work, try connecting using Cellular Data.You can control your online connections from your Settings menu. Tap Wi-Fi or Cellular and toggle the options on or off. Help protect your data before you follow the next troubleshooting stepsIf you’re playing anonymously — not logged in to either an EA Account, Facebook, or Game Center — you can lose your game data if you uninstall and reinstall your app.
Sync your game to an EA Account, Facebook and/or Game Center to help prevent game loss if you have to reinstall your game. Different apps have different login capabilities.Record player ID from the game:The Simpsons: Tapped OutBejeweled BlitzBejeweled StarsFIFA MobileMadden NFL MobileNBA LIVE MobilePlants vs. Zombies 2Plants vs. Zombies HeroesSimCity BuildItStar Wars: Galaxy of HeroesTetris Blitz Clearing your Safari cache will help with certain games. Follow the steps listed in the Delete history, cache, and cookies section. Install another app from the App StoreIf you can’t launch any of your apps, there could be a problem with your Apple ID authorization. Reauthorize your Apple ID by downloading a new app from the App Store.If you installed apps using multiple Apple IDs, do this for each account.Reinstall the appIf the app still isn’t working, try uninstalling it from your device and installing it again.Touch and hold any app icon on the Home screen until the icons start to shake.
Tap the X in the top corner of the app icon.Tap Delete to remove the app — and its data — from your device.Press the Home button.Open the App Store.Search for the app and reinstall it. If it’s a paid app, make sure you use the iTunes account you purchased the app with. If you use a different iTunes account, you’ll be charged again.Get more tips on downloading your past purchases on the Apple Support Center. Was this article helpful?ABCya is the leader in free educational computer games and mobile apps for kids. The innovation of a grade school teacher, ABCya is an award-winning destination for elementary students that offers hundreds of fun, engaging learning activities. each month, playing over 1 billion games last year. Apple, The New York Times, USA Today, Parents Magazine and Scholastic, to name just a few, have featured ABCya’s popular educational games. ABCya’s award-winning Preschool computer games and apps are conceived and realized under the direction of a certified technology education teacher, and have been trusted by parents and teachers for ten years.
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