Phil Lord, Christopher Miller Languages(s): English, Castilian Spanish, Catalan, Danish, Dutch, Flemish, French, Italian, Hard of Hearing Subtitles: English, Italian, Subtitles: English, Castilian Spanish, Dutch, French, Italian, Interactive Menu, Scene Access, Screen ratio 1:2.40, 5.1 DTS-HD Master Audio, Dolby Digital 5.1 When will my order arrive? If the items are in stock we’ll aim to dispatch them within 24 hours of your order being placed, or the next working day if it’s a weekend or a public holiday. Orders sent via the Royal Mail Tracked 24® service will be dispatched the same day if ordered by 2pm, Monday to Friday (excluding public holidays). We shall aim to dispatch pre-orders so that you receive them on the release date. Free delivery is available for most items but all exceptions will be clearly highlighted. Selected items are only available for delivery via the Royal Mail Tracked 24® service and some other items are available for delivery using this service for a charge.
Selected items are only available for delivery using Click & Collect to a store of your choice. All delivery options and any charges that are applicable will be shown at the checkout. Will you tell me when my order is on its way? We will email you as soon as each item is ready to be dispatched so you know when to expect them, but you can also check the status of your order in your account. For items that are dispatched using our free delivery service, we ask that you wait 16 days’ from the date of dispatch before reporting any items as undelivered. This is a free service where items are delivered to an hmv or Fopp store of your choice. We will email you when the items are ready to be collected. If you have ordered several items we will email you to let you know which items are available and where possible they will all be ready for collection together. If any items are out-of-stock, we will email you when these items are ready to be collected.
We are happy to accept returns for unwanted items, provided they are returned within 14 days of receipt, unopened, unused and in perfect condition. Some exclusions apply, please visit our FAQs for further details.What’s on at the cinema at the moment? You can find this information: on this page: http://www.utopolis.lu/en/movies/showtimes through the Utopolis app, available from the Apple App Store in daily and weekly newspapers When will the film ‘XY’ be in cinemas? Our ‘Coming soon’ page provides details of the films that will soon be showing on our screens. If you can’t find the title you’re looking for, we probably don’t yet have any concrete information about the release date of the film you’re searching for. Of course, you can always get in touch with us if you have any questions. How long will the film ‘XY’ be showing for? The schedule for the week’s films is devised every Monday, and the decision as to whether a film’s run is extended or if it is removed from the schedule is made on the basis of the numbers from the previous week.
Because of this, it isn’t possible to tell weeks in advance how long a film will run for. Why isn’t the film ‘XY’ showing anymore? If a film’s run isn’t extended, this is either as a result of box office takings or contractual obligations. As a general rule of thumb, films that lots of people go to see will stay on the schedule for longer. Why are some films released at the same time as in Germany or France, but others come out earlier or later? A film’s official release date is set by the distributor, not cinemas. In some cases, the production company may impose a global release date on the distributors, whereas in other cases the distributor may be free to choose a release date for each country individually. Cinemas in Luxembourg procure their films from Belgian distributors, who in most cases determine the official release date. Why do you show some films with French and Dutch subtitles? Since there are no distributors exclusive to the Luxembourgish market, Belgian distributors supply films to Luxembourg.
These films are produced for the bilingual Belgian market, and therefore have bilingual subtitles. Why do some films have French and German subtitles? Occasionally, the Belgian distributors provide us with what we in the business call ‘Swiss copies’. Cinema operators such as ourselves can request these versions, but otherwise have no control over whether or not we receive them. Some films are dubbed into German or French, as well as being shown in the original English version. This is mainly the case for films aimed at a younger audience. German is generally the strongest language of most children who go to primary school in Luxembourg, while French is the main language of non-Luxembourgish speaking citizens. By showing films such as Despicable Me 2, Frozen or The Lego Movie in three different languages, we are able to give the many international citizens of Luxembourg the chance to enjoy a visit to the cinema. Why can’t all films be shown in German? Since Luxembourg procures its films from distributors in Belgium, films are typically shown in their original version.
Analysis of box office figures clearly shows that people go to see films in their original version in far greater numbers, and so these are given priority. Moreover, not every film is available in German for the Belgian/Luxembourgian market. Why is it that Utopia Group cinemas usually only show the 3D version of films? There are audience members who don’t want to watch films in 3D for a whole host of reasons: the EUR 1 extra charge, a physical inability to watch 3D versions, etc. To date, the 3D version has been shown exclusively in the first few weeks of a film’s run, with the 2D version following four, five or even six weeks later. There are two reasons for this policy: firstly, this is the official version, which has been approved by the director and producer; and secondly, we as cinema operators have carried out substantial alterations and enhancements to our theatres in order to accommodate state of the art 3D projection. We are, however, increasingly looking to show both versions simultaneously, though not necessarily at the same location.