Update added by user Aug 21, 2012 Its been about 3 months since I originally posted this. since then Rooms to Go has made an attempt to rectify the situation. I receive a response and they sent techs to my home to take pictures of the leather sofa set. After a few weeks Rooms to Go customer service authorized a re-selection of furniture for me. We were able to reselect new furniture and they picked up the peeling leather furniture. Even though it was a tough process I am thankful Rooms To Go did the right thing in this scenario by rectifying the situation. There was a Sales person at the Stafford Houston location that was especially nice and very helpful; he is worth mentioning and made my re-selection process bearable. I went with something that had no leather this time... Original review posted by user May 27, 2012 II purchased a sofa, love seat, bench and a recliner from rooms to go about 2 years ago. Everything except the recliner was supposed to be leather.
Late last year I began to notice flaking in certain sections of the sofa, love seat and bench. I called customer service and was told that my warranty only covered stains. Not sure why I was sold an extended warranty on all my items if it only covered stains; considering that 3 of the 4 items were leather. Seriously rooms to go? Is this even ethical? I called customer service at least 3 times and the third time I was able to speak to a supervisor who said to me; my leather furniture was flaking because I failed to follow the moisturizing regimen required to keep "rooms to go" leather healthy. I drove back in to the store where I made the purchase 2 years ago( stafford store in Houston TX) and spoke to the store manager at the time Tim, who said there was nothing he could do. He asked me to call customer service. He also said he would have someone call me from customer service but no one ever called. I finally went back in last week to the same store, this time another store manager Judy( Tim was no longer the store manager) agreed to take a look at my pictures and also walked over to my car with me to see the bench.
I brought it by so someone could explain how leather could be flaking and ripping apart within 2 years of light to moderate use. She was very nice but told me the same story of moisturizing leather etc. I accepted her explanation and walked away regretting I ever set foot in Rooms to Go. I think Rooms To Go, either needs to bump up the quality of its leather or get out of the business of selling leather all together. I have essentially bought disposable furniture and wasted about $3000 by trusting their sales team 2 years ago. The quality of their leather products is deplorable. Reading similar complaints about Rooms to go on this site revealed I was not alone in my plight. There are several people like me all over the US who have purchased lemons by spending their hard earned dollars at Rooms to Go. I cannot even sell the furniture in good conscience to anyone for any amount. It is such a shame... I had so much confidence in this brand but I know better now. I guess I have to count my losses and move on.
But for all it's worth I want the world to know they failed me as a customer by selling poor quality products while marketing them as good quality. Also, thier sales people should not be selling warranty that are not applicable to products purchased without full disclosure. I felt like a pariah when I reached out for help; because I was not at the store to spend money but to lodge a complaint no one could help me.... I am one person and may not count for much but if I can save another person $3000 or more by sharing my experience thus preventing them from doing business with Rooms to Go, I will be satisfied. But I am sure this will carry on beyond one person.... I will stop now... This is such a shame. Do business else where. Never seen leather act this way. Had the same issue You May Also Like "The leather of my furniture start peeling and when I call the customer support first they said that my furniture has only one year of warranty but in one..." "Purchased the Gardenia Queen Bed, Dresser, and nightstand on Labor Day 2015.
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This page may contain affiliate links since The Wicker Woman® participates in the Amazon Services LLC Associates Program. When you make a purchase through one of these links, I receive a small compensation without any extra cost to you. All funds received help with the maintenance of this website and providing free content. Thank you for supporting my site! Sometimes, if you are sure you are dealing with a rattan reed wicker piece, (rather than the paper wicker) the flaking paint can also be removed at a high-pressure car wash where you spray the piece yourself. Click the Wicker Furniture Materials article to read about the differences between paper fibre wicker and rattan reed wicker. Keep in mind that it’s easy to damage the rattan reed with the extremely high pressure and the water may weaken the glue joints. Make sure the piece is completely dry before proceeding further. Once the wicker piece is thoroughly dry, and you’ve removed all the paint that you can, lightly sand the rough edges to blend and also rough up the surface for better paint adhesion.
Question: Do I have to use primer before painting wicker furniture? Answer: Yes, be sure to apply at least two coats of oil-base wood primer (using a natural bristle brush or compressor sprayer) to the bare spots, or the final paint coat will absorb like crazy. The use of a primer is especially important if you are changing the color of the piece from light to dark or vice-versa. Then after the primer dries, apply two light coats of oil-based paint, using either a compressor sprayer or brush to apply. My preference is to use an indoor/outdoor oil-base semi-gloss house paint, applied by compressor sprayer. Question: What type of paint is used on wicker? Answer: I recommend using an oil-base indoor/outdoor house paint. It remains flexible, adheres to the wicker readily, and is extremely durable.In years past, I have seen far too many wicker pieces painted with Latex, that begin to flake off only after a few years of application. However, there are many wicker experts, that swear by the good results they are experiencing with the new Latex paint products.
Consult a paint expert at a reputable paint store before purchasing your supplies. FYI: The spray can paints around now are of good quality and you might find them more to your liking, but it will take several cans of spray paint to finish the job well. Question: How do you paint wicker furniture? Always wear protective face mask and safety glasses and use good ventilating methods if painting indoors. Protect surrounding areas with drop cloths and if painting outdoors using a spray method, only spray the paint on a windless day. The best way to paint wicker in my opinion, is to use a compressor paint sprayer, using oil-base house paint. Please do your own research before making your purchase of a compresser, get what you need for your particular project. If this is not possible, and you only have one piece to do, I recommend using a natural bristle paint brush to apply the oil-base paint, or if you wish, use the spray can method. Buy the best quality paint available and make sure it’s compatible with the existing paint already on the piece, and use a wood primer, touching up any bare areas before painting.
When you use spray paint cans, quite a bit of paint is lost in over-spray and can end up being quite expensive in the long run. So, you can either buy a paint spray booth or shelter or set up a home-made spray booth, fashioned out of an appliance cardboard box. A spray booth helps reduce overspray either way, whether you use the spray cans or a compressor sprayer. Be sure to turn the chair upside down and paint all visible areas first, then tip upright and apply paint to all visible areas, getting into all the crevices and corners. Give at least two light coats of paint and be sure to clean up any spills and drips immediately and don’t “glob” on the paint with thick coats. Let all coats of paint dry before applying the next, and make sure you don’t sit in the chair until the paint has thoroughly cured for about a week. Enjoy your newly painted wicker furniture! Disclaimer: This article was written by Cathryn Peters based on her own personal experiences and knowledge about the antique wicker furniture industry acquired over the last 40+ years of providing wicker restoration services.