If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers. If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. Now doesn't that make you happy? *Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective. We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees).
All products are guaranteed from defects for a full year.Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days. Special delivery methods are noted in the item description. Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days.
Items ordered at the same time may not be delivered together. Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup. In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.) O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price. Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply: Two day service, add $9.95 Next day service, add $19.95 Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required) Call 1-800-536-7551 for Express Delivery charges for items over 15 lb. Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing.
It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.To order a fabric swatch, click here.We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775. Paris Leather Chair & Ottoman Reviews - page 2We want you to be happy. Eton Club Chair & Ottoman Reviews - page 2Prices and availability are subject to change from the time and date that you print this page. For Customer Service, please call Unlimited Furniture Delivery for One Flat Fee For one low flat fee per trip, we will deliver every piece of furniture in your order regardless of the number of items. Earn $200.00 in reward dollars1 on this purchase when you use your Crate and Barrel Credit Card. Will it fit in your space? How does it sit? Part of a Collection More options to choose from: Read what people are saying Keep it looking its best. You've put a lot of care into choosing your furnishings.
And with continued care at home, they should share your address for many years to come. Now for your owner's manual... Dust with soft dry cloth. Do not leave spills unattended. Refer to additional Care Information brochure or our website. For indoor use only. Wrinkles, scarring, and color variation are inherent to leather. Do not leave newspaper or other printed material lying on surface. Dimensions of bench-made upholstery may vary slightly. Protect from heat and liquids. What you need to know. At Crate and Barrel, we take great pride in the quality and craftsmanship of our furniture and rugs. Attention to detail in design, materials and construction is always at the forefront. We encourage you to inspect the item upon receipt. If you have a concern or believe there is a quality issue, we will work with you to correct it, in accordance with the policy below. For furniture and rug orders placed online, please call us at 800.606.6462. For orders placed through a store, please contact the store where the sale originated.
Stock Furniture, Rugs and Rug Pads Payment is required in full for in-stock items. For out-of-stock items, we require a 50% deposit to reserve incoming stock and full payment of the balance prior to scheduling delivery (or pickup of eligible items). You may cancel your Stock order at any time prior to delivery or pickup for a full refund. If you are not satisfied with your Stock furniture, rug or rug pad purchase upon receipt, you must contact us within 7 days of your delivery or pickup to arrange a return. The item must be returned within 30 days of delivery or pickup. All items will be inspected upon return. A restocking fee will apply, starting at 25% of the purchase price, for any items not returned in good condition or outside the stated time frame. Proof of purchase is required to issue an appropriate exchange, credit or refund, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the Original Form of Tender (cash refunds are limited to $100 in store with any balance refunded as a check by mail).
For your convenience, we will accept the following as proof of your purchase: We can also verify proof of purchase by looking up your original receipt using your Crate and Barrel Credit Card or major credit card used at the time of purchase, or the email address used to receive an eReceipt. Stock Plus Furniture, Custom Furniture and Custom Rugs These special-order items are made to your individual specifications; therefore, we cannot accept returns or exchanges. Stock Plus furniture can be purchased online; visit a Furniture Collection store for Custom fabric, finish and cushion options (prices vary based on selection). We require a 50% deposit for all Stock Plus and Custom order merchandise. The balance must be paid in full prior to scheduling delivery (or pickup of eligible items). Once you place your Stock Plus or Custom order, you have 72 hours to change or cancel. After 72 hours, your 50% deposit is nonrefundable. The 72-hour time frame begins as soon as you place your order in a store;