I bought a very expensive comfort foam Lazy-Boy recliner in Boardman, Ohio. Now two years later, the leather look material has worn through in four places. When I contacted Lazy-Boy, they put me through many hoops to jump through before they gave me an answer. They offered $150.00 off if I buy a new recliner. Now this recliner is supposed to have a lifetime guaranty but since they started getting materials from china, they won't honor a darn... Over three years ago we bought a blended-leather Lazboy sofa. They told us the blended-leather was great and would hold up very fine. They insisted that we purchase a warranty as well. The material has already started to significantly deteriorate -- it is trash, and they knew this when they sold it to us! We have sought recourse with them and gotten absolutely nowhere! They don't even express any concern or sympathy for us. They told us the... I spent a lot more money to buy Lazy Boy based on quality. What a mistake- the leg lift broke two months after using it.
Here is a video. A year ago we purchased what we thought was a high quality and certainly high priced recline-a-way recliner. in that time, twice I had to personally repair the reclining hardware, finally using an airplane nut on the retaining bracket to stop disconnecting from footpad. one year into owning, now the "memory-foam" product under leather is separating from frame. A tech visit today confirmed this, and stated a new bottom half of the chair needs... Purchased a couch from LazyBoy with delivery. They came today and refused to bring it in the house. They left it in the garage. Went to LazyBoy today after this happened. Person we spoke to in the store said her manager would call us in two days. I asked her if the movers would return to put the couch in the living room and she said no. We had our old couch removed this morning by two very pleasant movers from another company, without any... Bought two bonded leather power recliners at 700 each and at a year and a half the leather has cracks and pulled apart at seams.
They refuse to replace or repair because of defective material, will never buy anything from them again ever. We have owned nine Lazyboys in our 45 year marriage. However, the last two which we purchased in July of 2015 in the Springfield, Il, store have had to be in for repairs. The first of the repairs was done while still under warranty. However, one of the chairs broke again in the same place, and we had to take it back in. It will cost us $300 in labor for a chair less than two years old. That is too much to pay for a chair. I placed an order with Lazy Boy in December 2016 for a sectional recliner and chair. Two week later they called and told me that the fabric I picked was discontinued. I chose a new fabric and they gave me a delivery estimate of mid February. I called the store on February 4, 2017 and they told me it would now be mid March before I received the sofa. I was told the chair and tables were in the warehouse but they were waiting on the sofa. Took 1 hour for the payment to be completed in the store.
Was told it was a computer issue. Received a call later stating they overcharged me by $30.00. Was told at that time my delivery would be Saturday of same week. When I called for a delivery window I was told I wasn't scheduled until the following Saturday. Sure hope the quality of this recliner is worth the money I spent and the aggravation. This is a flaw in the leather which appeared in an area that isn't even in a normal wear area on the seat back. The rest of the chair is in good condition. We have always had La Z Boy furniture in iur home and still have a La Z Boy hideabed that is nearly 30 years old but is in very good condition. We are getting ready to replace the sofa just to update our living room but will not be buying La Z Boy due to the way we have been treated. “The prices are relatively higher, compared to IKEA or some other ones, but the designs are unique and the service is worth it.” “I started with two matching "El Dorado" recliners in faux leather, which have beautiful Mission Style wooden arms and sides.”
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Yes, now it’s possible to expand your decorating options by going smaller. Rowan offers clean, contemporary styling on a smaller-scale. It’s a fresh, understated silhouette with bucket seat styling and an inviting chaise seat and legrest for full leg support and relaxing rocking motion. All the comfort is still there, but with modern flair! Body Height: 41.0 Body Width: 34.0 Seat Depth: 21.0 Seat Height: 20.0 Seat Width: 22.5 Product image may differ from actual furniture item. La-Z-Boy products are hand crafted and variations from standard dimensions and appearance can occur. Constructions differences in upholstery covering (cloth and leather) can cause variances in dimensions. Attractive and inviting, the Conner recliner is comfortable in any room. Combining pillowy softness with just the right amount of support, it’s a soothing rocker, too. Choose from select fabrics to match your décor. Add smooth gliding and 360° swivel movement with our Reclina-Glider® feature.