% $ Non-members pay 10% surchargeJoin now! Shipping Enter ZIP Code for shipping options Estimated arrival Free Pickup Add to list About this item Office chair for big and tall individuals Provides exceptional support and comfort Seat features ComfortCore with memory foam Layered body pillows and padded head rest Includes ergonomic controls to adjust height and tilt Description Member reviews & questions Policies & plans Description Designed to provide comfort and support, the La-Z-Boy® Martin Big & Tall Executive Office Chair has a unique seat featuring a ComfortCore layer and plush pillow top. This sturdy oversized chair is made specifically for big and tall individuals. To ensure the correct seated posture, the chair's height and tilt are easy to adjust with the cable-actuated paddle. The chair also features dual-wheel mobility casters that roll easily on various surfaces. Specifications Office chair designed for big and tall individuals Weight capacity: 350 lb. Brown faux leather upholstery Maximizes comfort while working at a desk all day Features cable-actuated adjustment paddles Pneumatic height-adjust functionality includes tilt, lock, and tension adjustments Durable contoured base with matching brown finish Dual-wheel mobility casters
*‘Compare at’ price reflects verified online retail price of same or similar item. Manufacturer Info For additional questions or concerns regarding this product, please contact the Manufacturer's Customer Service Department at 1.800.379.9773 Assembled Country China Assembled Size 28.5" W x 32" D x 45.5" - 48.5" H Member reviews & questions Policies & plans Warranty Information 10 year Limited Warranty Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads. 146 posts, read 582,740 times 20,793 posts, read 46,193,402 times 3,517 posts, read 10,789,795 times 1 posts, read 18,702 times 94 posts, read 614,329 times Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum.
Additional giveaways are planned.Herman Miller� Replacement Casters Reduces Scratches, Nicks, Scrapes, Gouges Antimicrobial, Cleanroom, Conductive, Decorative, Electronic, Plate, Polymer, Stainless Steel & Stem Self Stick on Wheels Question: We recently bought at Gavin La-Z-Time reclining sofa in performance leather from the La-Z-Boy furniture galleries in Greenfield, Wis. The sofa looked great when they delivered it. But within a few hours we noticed a putrid odor. The best way to describe it is a rotten dead animal smell with toxic undertones. My husband and I developed terrible headaches for the next few days and started developing sinus problems. I also have a serious concern as I have cancer in my sinuses, head, and lung and was afraid the fumes would irritate the cancer even more. About a week later, I called the store and asked about the odor and if there was anything we could do about it and a representative said the smell should go away in a few days.
We could no longer tolerate the odor so we moved the sofa into a different room to let it air out. A few days later, I emailed La-Z-Boy customer care and told them about the problem. Someone left us a phone message the next day, but did not leave a phone number and their name was not audible on voicemail, so my husband called customer care back. They told him that they would send a person out to our house to evaluate the problem. The next week, a representative visited us, told us to fill out a bunch of paperwork and asked us a few questions. He said all he could smell was baking soda. We found that odd because baking soda does not have an odor. We have had several people in our home and they all can smell the odor. Our small four- and seven-year-old grandchildren don’t even want to go out in the room because it smells “yucky” in there. La-Z-Boy has offered us store credit for the sofa, but they don’t have anything else that we want in the story. Can you help us get a refund?
— Vicki Olszewski, New Berlin, Wis. Answer: La-Z-Boy should have either quickly replaced your foul-smelling sofa or offered you a full refund. Instead, you seem to have gotten the runaround from the company. La-Z-Boy doesn’t have a company-wide refund policy. Instead, its refund rules are set by each dealership. So it would have been up to the Greenfield store to decide when and how to replace your sofa. The part of your story that troubles me the most is the exchange between you and the representative who visited your home. If I had a buck for every time an employee told me there was “nothing wrong” with a product I believed to be faulty, I’d be part of the 1 percent. And if I had a dollar for every time something turned out to be wrong with said product — I’d still be rich enough to quit this journalism racket. Even if your furniture dealership has a strict no-refunds policy, it should stand behind its products instead of telling you something is wrong with your sense of smell.
To me, that’s not good customer service. It’s more like bullying you into keeping a flawed product. If you were as unhappy with that resolution as I am, you could have contacted someone higher up at La-Z-Boy. If you’re not getting anywhere through the “contact us” feature on the website, try someone higher up. I contacted La-Z-Boy on your behalf. It offered you a full refund for the sofa, minus $262, which covered the delivery fee, the Guardsman fee and applicable taxes (the delivery and Guardsman fees are paid to third parties). La-Z-Boy is also waiving the restocking fee. Price (Low to High) Price (High to Low) Items 1-18 of 41 Touchdown Lay-Flat Power Recliner Add to wish list Kerry Push Back Recliner Bennett Leather Power Recliner Ranger Power Lift Recliner Bob-O-Pedic Swivel Rocker Recliner Power Bob-O-Pedic Gel Recliner Omni II Power Lift Recliner Leather Power Lift Recliner Zenith Brown Power Recliner