Sometimes, even the highest quality products may fail, show early signs of wear, or have a manufacturing defect. The majority of products sold at Sleep Train are covered by a manufacturer’s warranty. Sleep Train is here to assist with your manufacturer’s warranty service and our highly-trained staff is able to simplify and guide you through the process. Often, the first question people ask when they find damage to their mattress is, “Is this covered by the manufacturer’s warranty?” Warranties protect your purchase from defects in manufacturing, not from damage caused by use or normal wear and tear. For complete details, read and follow the directions on your manufacturer’s warranty card. We are happy to help you start and work through the warranty process. Please keep in mind, a valid receipt or other proof of purchase is required to file a warranty claim. To file a Warranty Claim, call (800) 919-2337 and a Warranty Support Specialist will happily walk you through the process.
You will be asked a few quick questions to ensure you qualify for warranty service and a claim will be filed immediately over the phone. If you qualify for warranty service, an inspection of your merchandise is required by the manufacturer to validate the defect(s). You will be offered one of the following options for a warranty inspection: The manufacturer’s warranty does not cover any transportation and/or service costs associated with the warranty process. The warranty only covers replacement of the defective piece(s). Once the inspection results are received you will be notified via mail. You will receive a letter with the outcome of the warranty claim. If your mattress is found to be defective, the manufacturer will either replace it or offer a comparable model. If you have any questions about your warranty, please contact our Warranty Support Department by calling (800) 919-2337. NOTE: The manufacturer is solely responsible for warranty fulfillment. Sleep Train facilitates this process, but we are ultimately bound to the requirements set forth by the manufacturer.
For warranty claims on Tempur-pedic®, Sleep Number® (Select Comfort), Sleep to Live (Kingsdown), Protect-A-Bed®, or Leggett & Platt contact the vendor directly. SLEEP NUMBER® (SELECT COMFORT) SLEEP TO LIVE (KINGSDOWN) For warranty service on any other manufacturer, please call our Warranty Support Department for assistance. Monday – Saturday: 6:00am to 5:00pm PSTThe top-rated Kingsdown mattress on Viewpoints is the Kingsdown Pillow Top mattress. Among the best mattresses on Viewpoints, this pillow top mattress has some quirks. Some Kingsdown mattress reviews report great support. Some Kingsdown mattress customers woke up sore. Want the bottom line on this pillow top mattress? We’ve got the top two things you need to know about this Kingsdown mattress. Mattress quality changes over time Since many reviewers love or hate with their Kingsdown mattresses, it is difficult to come to a consensus about its quality. One thing many reviewers agree on is that, over time, the Kingsdown Pillow Top Mattress loses its shape.
This change in support came as a shock to reviewers who spent about $3000 on their queen sized Kingsdown mattresses. “During the first 6 months I thought it was incredibly comfortable. Two years into it, and my girlfriend and I are switching sides night after night basically trading on who gets a good night’s sleep. At this point though, neither of us does. I can now feel every spring in the bed. My girlfriend and I continue to wake up several times during the night with shoulder cramps, back aches, and numb appendages.” - NaujaOda, Reviewer since 2010 “I wanted this mattress for 6 years. My back, neck and arthritis problems got so bad. I thought it would help me so we took every last cent for this mattress. At first, I loved it but it had not helped any problems. After now a year and half every time I lay on my sides my shoulder will be hurting severely [after] laying in bed.” - LisaPriceSpainhour, Reviewer since 2011 “We purchased a king sized, Kingsdown pillow top mattress.
When we first got it, the bed was very comfortable and we had hoped it would stay that way for a long time. While the bed is still reasonably comfortable, the pillow top has become flattened and our bed now has two rather significant gullies, where each of us usually sleeps.” - sifudonna, Reviewer since 2009 Whether reviewers love it or hate it, they agree that this mattress is very soft. “After trying every mattress at the store, my husband and I decided on the Kingsdown Pillow top. It was softer than we had thought we would like, but it was just amazing. I’ve been sleeping better than ever before and any time I sleep away from home, I’m disappointed and can’t wait to get back to my own bed!” - superbug81, Reviewer since 2010 “At first, I loved my mattress. And I still do. It is so incredibly soft and soothing. It is like laying on a cloud. As long as I sleep on my back or side. Over the past year or so, if I sleep on my stomach, I end up with horrible back pain.
It is certainly worth the expense, but I’ve found that over the years, a pillow-top mattress may not suit those of us with back troubles to begin with.” - shaunna1123, Reviewer since 2010 Sweet dreams not guaranteed The Kingsdown Pillow Top Mattress has very mixed reviews. Besides its hefty price tag, there’s not much Kingsdown bed owners agree upon. When it comes to a big investment like a bed, it’s better to stick to tried and true high-rated mattresses. Thankfully, if you’re looking for a supportive mattress, there are plenty of reliable (and less expensive) options. Try the mattresses made by the Original Mattress Factory or one of the highly-rated Sleep Number bed mattresses.Bottom Line What's this brand like? Made with natural materials and/or minimal chemicals. Not worth the money. About this Manufacturer Kingsdown (800) 354-5464 (US Toll-Free) Over 100 Years of Sleep Innovation. Kingsdown is a large mattress manufacturer founded in 1904 that is based in Mebane, NC the United States.