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1) Should be searched local print providers (customs fees)

2) Setting up shipment: WooCommerce users

Enable shipping rate calculation in WooCommerce -> Settings -> Shipping -> Printify Shipping tab  

3) What are Order Approval Settings?

Order Approval Settings are fulfillment options made available to help you better organize how you fulfill your orders.

These options include "Manual", "Automatically in 1 hour", "Automatically in 24 hours", and "Automatically at a certain time every day". You will be charged for the order only once it is sent to production.

4) If your order has not been updated or shipped after 7 business days from submission, please submit an inquiry through our order issue form.

5) What to do when a product in your order is Out Of Stock or Discontinued?

6) How to check your order status:

All you have to do is simply log into your Printify account, go to your Orders page, select an order, and click on “Timeline”.

7) How does sample ordering work?

Printify does not offer any discounts for sample orders. Merchants need to pay the base price and shipping for all sample orders.

To order samples, merchants need to navigate to the “My Store” or “Orders” tab and click the “Get Samples” button.

8) How can I brand my products?

Printify provides a couple of Print Providers (DTG2GO, Fifth Sun and Textildruck Europa) who offer the option of neck label printing for t-shirts. However, to really make your brand stand out, you should consider updating your Shipping Label. 

9) Refund.

Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong size or color, Printify is not responsible and will not offer replacements or refunds. You are responsible of capturing the right information from your customers. 

However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such. 

If issues arise with a replacement order, we can offer you a refund to your Printify Balance, which later will automatically cover the production and shipping costs of new orders or it can be withdrawn to the same payment source where it initially came from anytime. 

Please feel free to contact our Merchant Support Team with all the necessary information and photographic evidence for investigation in this Order Issue Submission Form, and we will do everything possible to correct the situation and provide the most suitable solution to you, depending if the replacement or a refund is eligible or not.

10) Business name (will appear on invoices)

• Contact details (will appear on invoices)
• Address (Will be automatically suggested for sample orders)

Settings

• Standards and formats (measurement system used for your product listings)

11) Problems and Troubleshooting