If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it. Unless faulty, this should be within 35 days of receiving your order. We've recently changed the time limit on returning unwanted items. If you’ve changed your mind about a purchase you made before 1 February 2017 and would like it to be exchanged or refunded, you have 90 days to return it. For unwanted items purchased after 1 February, please return within 35 days. orders to your local Waitrose. If you return your item to one of our shops and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you a gift card to the value of the current selling price. If you return the item to us by any other method, we’ll refund the person who originally placed and paid for the order. This includes items you've purchased during Clearance and Price Match events. If you return your order to a John Lewis shop we’ll process your refund immediately.
It can take up to 5 days for the bank to transfer the funds to you. For all other returns routes, it can take up to 14 days from your returning the item(s) to receiving your refund. For online orders, you’re also able to print pre-paid returns labels, arrange collection and track returns yourself. You can access the relevant links in each return method below. If you have a faulty electrical item, please call our Technical Support helpline on 0330 123 0106 from 8am - 9pm weekdays, 8am - 8pm Saturdays and 10am - 6pm Sundays. For all other faulty items, please call Customer Services on 03456 049 049, or visit your nearest shop. Please call our Technical Support helpline on 0330 123 0106 from 8am - 9pm weekdays, 8am - 8pm Saturdays and 10am - 6pm Sundays. Please have your model number to hand when you call. For all other faulty items, please call Customer Services on 03456 049 049 and have your order confirmation number to hand, or visit your nearest shop. Return via John Lewis FREE
Items bought in store If you purchased the item directly from one of our shops, please ensure you have the receipt and the payment card you originally used to buy the product. For online orders take your order confirmation email or the delivery note and the product you wish to return or exchange to the appropriate department in the shop. You will also be asked to provide your billing postcode. Lost your delivery note? Don't worry - just take your order confirmation number to the shop. This can be found in your original confirmation email or Click & collect text message. Return via Waitrose FREE Fill out the returns section on the front of your delivery note If you have a Waitrose label printed on your delivery note:· attach this to your parcel with your items(s) and delivery note packaged securely inside· only use the label for that particular order If there's no Waitrose label printed on your delivery note:· package your item(s) and delivery note securely, and you'll be given a label to attach to your parcel in the shop ·
you'll also be asked for your order number which you can find in your order confirmation email Take the parcel to your local Waitrose shop; find your nearest Waitrose here Please note that we're currently unable to accept John Lewis returns at:· Waitrose branches within John Lewis shops: Horsham, Ipswich, Kingston, Watford Don't worry - just take your order number to the shop. When will I be refunded? You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us. Return via Royal Mail FREE Parcel must be 61x46cm or smaller and weigh less than 5kg Attach the Royal Mail returns label from your delivery note to your parcel, making sure you've removed the original address label Package your parcel securely with the delivery note inside Take the parcel to the Post Office (find your nearest branch here and remember to ask for proof of postage
Don't worry - you can print a new returns label here. Track your item here. Return via Collect+ FREE Drop your parcel off at a local participating Collect+ shop. Parcel must be 90x60cm or smaller and weigh less than 15kg Attach the Collect+ return label from your delivery note to your parcel, making sure you've removed the original address label Return to a Collect+ location (find your nearest branch here). Need a return label? If you are missing a Collect+ returns label, you can print one here. We'll send you an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 5 days. Return via myHermes FREE Arrange collection from your home or drop the parcel off at a nearby myHermes location. Parcel must be 120x100cm or smaller and weigh less than 15kg Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
Arrange free collection from your home or drop your parcel off at a nearby myHermes location. Please note that you'll need access to a printer to print off your returns label Find your nearest myHermes drop-off location. Home collection for large items Items weighing more than 15kg or delivered by a 2 person crew Call us on 03456 049 049 to arrange collection from your home. For heavy unwanted items that were originally delivered by a two-person crew, we charge a collection fee of £29.95*. *We don't charge for the collection of damaged or faulty goods. If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it. Unless faulty, this should be within 35 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused. Once returned, we’ll refund the person who originally placed and paid for the order.
This includes items you've purchased in Clearance or Price Match events. Are there any products that can’t be returned? We can’t offer refunds or exchanges, unless faulty or not as described, on the following items: Products which have been personalised for you, such as stationery or gifts Made to measure products such as curtains Perishable goods such as flowers, food or real Christmas trees Computer software that has been opened, or computer software cards that have been redeemed Unless faulty, please return any unwanted items within 35 days of purchase or receipt of your order (90 days if purchased before 1 February 2017) If you return your item to one of our shops and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you a gift card to the value of the current selling price Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase.