We purchased a Silentnight Harding Pocket Comfort king size mattress in the Argos sale in early January. It was reduced from £799.99 to £284.99. However, a Silentnight Mirapocket 800 was delivered. It is not available on the Argos website – but from Homebase at £339.99 so clearly a lesser alternative. We eventually spoke with the manager at Argos who apologised and arranged for collection and re-delivery, as well as agreeing a £25 voucher (for the difference) and refund of the delivery fee. However, two weeks later the same thing happened all over again. Another Mirapocket mattress was delivered – at which point we had been without the mattress we originally ordered for six weeks! The driver advised it would be best not to take delivery as it would only have to be collected again. We were then contacted by customer services, and a lady – who found it difficult to grasp why we were unhappy – said “we should just try the mattress”. She agreed to arrange a refund and would escalate the issue with the warehouse.
She also advised that we would be contacted shortly. But we never received the refund and were never contacted. Two weeks passed and, after numerous phone calls, we were eventually put through to the dispatch team. We were advised that the nearest delivery date was another two weeks away – early March. The date arrived and my partner took yet another day off work but it never arrived. He was then told that the order and delivery had been cancelled, without warning. We were advised to write to head office to explain the situation as no one in the customer services department could help. We have yet to hear from Argos. We have received wrong mattresses (of a much lower value), my partner has lost three days of his holiday, while Argos has happily taken our money. KP and LC, Altrincham, Cheshire This sounds like customer service at its worst – what you ordered was not delivered and you then struggled to get any sense out of the company. This seemed to be product substitution on a major scale.
Argos declined to tell us what had caused the behind-the-scenes mix-up. It said in a statement: “Argos would like to sincerely apologise for the inconvenience caused and experience KP and LC received. We have refunded the full amount to KP’s credit card.” We trust you also got the correct mattress. We welcome letters but cannot answer individually. or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone numberWakefield Pocket Sprung Mattress - Medium Key fillings: Memory Foam Quilted finish with soft-touch knitted fabric Comfort Grade - Medium Made in the UK Wakefield Pocket Spring Mattress The Wakefield mattress from our Signature Collection features individually wrapped pocket springs, offering support for every area of your body. The Wakefield features a thick layer of Memory Foam which moulds to your shape - perfect for relieving sensitive pressure points giving optimal support through the night.
The soft-touch micro-quilted cover and additional fillings add a final touch of softness and comfort. For incredible value, why not upgrade to our . Dreams - Made In Britain Wakefield Pocket Sprung Mattress - Medium Reviews - page 2 DELIVERY TO THE ROOM OF YOUR CHOICE - FREE STANDARD DELIVERY ON ORDERS OVER £100 - ONLINE & IN-STORE At Dreams we are proud to provide a first class delivery service. Our trained Dreams service assistants will deliver your order to the room of choice. As standard practice our two-man delivery team will wear overshoes throughout the delivery process to protect your property, and will walk the route from the property entrance to the room of delivery to ensure there are no obstacles in the way that could be damaged in the delivery process. If you purchased a divan or mattress our delivery service assistants will remove all packaging and take this away to be recycled (please note bed frame unpacking requires the Assembly Service option available at the checkout).
We offer a 6 day delivery service Monday-Saturday between 8am-6pm. On the day of delivery you will receive a phone call from your Dreams delivery team before 10.30am to confirm a two-hour delivery slot to save you waiting around all day. Delivery is free on all orders over £100. Delivery is £4.95 for all orders under £100. For Saturday delivery there is a surcharge of £19. FURNITURE DELIVERY - FREE To ensure your beautifully crafted furniture arrives in perfect condition it will be delivered directly by our specialist supplier, Wiemann. Furniture orders are usually delivered within 8-10 weeks You will receive confirmation that the supplier is dealing with your order within 5 working days of placing your order. Wiemann will then be in contact 4-6 weeks after the initial order date to arrange delivery. Your furniture will be delivered to your room of choice, assembled and all packaging will be removed. Delivery times are between 8am and 6pm Monday-Friday.
BEDDING DELIVERY - £4.95 (FREE ON ORDERS OVER £100) Our bedding and accessories will be delivered by courier service. The courier will provide tracking information so you can keep an eye on the progress of your new purchase. Items are usually delivered within 5 working days. Delivery is £4.95 for all orders under £100 Returns, Refunds and Amendments To amend to your order in any way, please call 0800 652 5090 We want you to be happy with your purchase. If not, for online purchases you are entitled to a full refund if you request one in writing within 14 days of receipt. Please note that a collection fee of £38 will be deducted from your refund. For refunds and exchanging items, it's important that returned items are in pristine condition, so please take care of them and where possible ensure they are in their original packaging. To make sure that you chose the right mattress or divan, we offer a 40 Night Comfort Guarantee that allows you to sleep on your mattress for up to 40 nights.