Replacement Parts: Pools or Spas | Return Policy (Purchase Orders Only) or over the phone with one of our Consumer Service Agents at (800) 234-6839 has a 30 day return policy from the date of delivery with the following conditions being met. Merchandise must be received at our warehouse within 30 days from when it was delivered to you. Merchandise must be received in its original packaging and in resalable condition. Consumer is responsible for sending the merchandise back at their cost. Shipping cost for merchandise returned that meets all reimbursement criteria is not refundable under any circumstances. Credit to the original credit card used for the purchase will be issued upon us receiving merchandise and all conditions have been met. Intex Recreation Corp Attn: Consumer Service Dept. 1665 Hughes Way Long Beach, CA 90810 For any questions, please call Intex Consumer Service at (800) 234-6839 If a defective / incorrect product was received, please call Intex prior to proceeding returning the product.
The issue must be reported to Intex within 15 days from the date the product was received. If my airbed has a leak, how can I find it and patch it? First, make sure that the airbed is leaking. Stretching is a natural characteristic of new vinyl and the first few times you use the mattress, some stretching will occur suggesting that the mattress is losing air. It is simply stretching under your body weight and this is normal for the first few uses. To check the mattress for leaks, first make sure the valves are secure, replace it if necessary. You can also put liquid soap and water in a squirt bottle and spray on seams. If there is a leak it will bubble. (Laundry detergent and dishwasher detergent will not work; they do not have the "bubbling" effect) After you find the leak, clean and dry the leaking area, remove the flocking with fine sand paper or an emery board, then apply the repair patch that comes with your airbed. Alternatively, you may purchase an Intex repair kit (#59632) for additional patches.
Does the INTEX airbed come with a warranty? How can I differentiate the valves? A Built-in Pump is a pump that is mounted inside of the airbed with the panel portion showing. A 3-in-1 (part# 10650) Valve has two "clips" on either side of the Valve Cap that allows for easy removal. A 2-in-1 (part #10651) Valve does not have "clips" and instead consists simply of a screw-on cap, and a plug that fits on top, and in the center of the cap itself. The Exhaust Valve Cap (part# 10043) and Plug (part# 10044) consists of a rubber stopper plug that is inserted first, while the screw-on cap is placed on top of the plug. The Double-Valve is a vinyl valve stem that is attached to the mattress and is reminiscent of a beach ball valve. What pump should I use with my airbed? What type of valve does my airbed have? Since my airbed has flocking, how can I use the repair patch - it won't adhere to the flocking? The repair patch is designed for vinyl surfaces only. However, fine sandpaper, or an emery board can be used to gently rub away the flocking.
When that is complete, clean the area with nail polish removal solution so the repair patch will adhere to the bed. How to repair the airbed What is the approximate weight capacity of INTEX airbeds? Can I use normal sheets for my INTEX airbed? How can I inflate an airbed with 2-in-1 or 3-in-1 valve? Please refer to the Manual comes with your airbed or visit the following link for the video instruction. What is your suggestion on pump maintenance? How are the airbeds constructed? Can I use an airbed on my existing bedspring? Why won't my Quick-Fill Rechargeable Pump work? I turn it on and nothing happens. I misplaced the transformer to my Quick-Fill Pump. Which transformer do I purchase to replace it? Will the Quick-Fill Rechargeable Pump inflate my airbed? Can I wash my airbed? Can I use other brand's pump for inflating the airbeds? Why doesn't the product measure out to the size stated on the box? INTEX airbeds state the approximate inflated size;
Make sure the airbed is inflated before it is measured. Make sure to incorporate the bulge on whichever side you are measuring. All sizes are approximate which will be affected by the pressure, temperature and etc. You may get a measurement different than what is stated on the packaging due to the above.How to measure the size of airbed Can I use other brand's pump for inflating the airbeds?2010 Intex Queen AirbedDeflates faster than a Good Night's Rest!Very comfortable, easy inflate/deflate.best mattress I've ever slept onDoes not last more than a month! Pretty comfortable until it fails - but would buy againThe short: it's comfortable. Failed after 6 months. Should have bought another one.The long: I sleep on an air mattress every night. I will be moving around quite a bit (2-4 more times to go) and instead of hauling a bed around I decided to go the air bed route. I have purchased 3 air mattresses so far.My first air mattress was a Coleman one that lasted maybe 6 weeks.Next I decided on this one, the Intex Ultra Plush Airbed.
Lasted 6 months until one of the inner chambers failed.The third (and current one - going on 3 months) is the SimplySleeper SS-54Q Premium Queen Air bed with Built-in A/C Pump (airbed / air mattress) (Highest Quality - Puncture & Stretch Resistant!) - Best material in the market! Get a foam topper - it makes a big difference.If given the choice I would buy the Intex again. It's more comfortable all around, I just wish it would have lasted longer. pared to the Simply Sleeper (SS).Size: The Intex is a large queen. I had a hard time getting fitted sheets on. I ended up just using flat sheets instead. The SS is a small Queen - but the sheets fit nice. The Intex is taller, I like taller.Edge support: Intex all the way! You can sleep right on the edge and be fine. With the SS it feels like you're going to roll off.Top: The Intex doesn't have as dramatic of a bubbly top as traditional air mattresses, definite plus. The SS isn't as bad as traditional but I can still feel the bumps even with a foam topper - but it's not bad.