Level Contributor“” I always enjoy staying here. I particularly like the suite set up. It's nice having a totally separate sitting aea (doors close off the bedroom) as well as the kitchenette facilities. I appreciate having an electric kettle so that my tea is always steaming hot - and NOT coffee flavoured! Their included breakfast is more than adequate for my needs,...Thank C Dawn W Thank you for taking a moment to leave us this wonderful review! We are pleased to know that you especially enjoyed the spacious layout of your suite, along with the amenities that we offer. Our staff always appreciate receiving compliments from our guests so I will be sure to share your comments with our team. I am glad to hear... “” via mobileI recently had a family medical emergency and had to travel to London. I ended up staying at the Quality Suites London and was very pleasantly surprised at the quality of the hotel. I booked based on the price of the hotel alone. I just needed a place to sleep for a few hours.
When I arrived, check in was...Thank OntarioERNurse Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... Level Contributor“” via mobileA basic sure which gives you more room than an average hotel stay. Decent breakfast, though not a lot of hot selections. Surprisingly good coffee though! My only issue was the whole breakfast was offered on paper plates with plastic cutlery and that creates so much waste! Located in South London, right across from a major mall and near Los...Thank pyxis23 Thank you for taking the time to share your thoughts on your recent stay. We are very pleased to know that you enjoyed your recent visit and were especially impressed with the size of our suites and the layout of your room.
It is great to know that you also enjoyed our selection of items in our hot breakfast bar.... Level Contributor“” Stayed here overnight for Saturday as I was able via a friend to get a room at a reduced rate. It was done on an online hotel booking site. This was not the point here but somewhat surprised to find out later on that a lot of the area hotels were booked. There were out of town guests staying in...Thank b0b55russell Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. “” Carpets are disgustingly dirty.. obviously have not been cleaned in a while. Every time Id call the front desk no one would EVER answer. I had to call about 10 times before someone answered to make a reservation.. then when I came to check in no one was at the desk. I waited about 20min. Worst customer service ever.Thank amandar0ss Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding our older carpets which are cleaned regularly by housekeeping but unfortunately sometimes have older stains. We are working to improve these issues. “” It's true that this hotel could use some sprucing up, but that would be for aesthetics only. The hotel is clean, comfortable and reasonably priced. The staff are extremely friendly and helpful. Kudos to Shannon, she is a girl-wonder!Thank janetdeluca2017 Thank you for taking the time to complete a review regarding your recent visit at our hotel. It is wonderful to know that you enjoyed a clean and comfortable stay accompanied by friendly and helpful customer service. Our staff always appreciate compliments from our guests so I will be sharing your feedback with our entire team. Thank you again for... Level Contributor“” via mobileMy husband and I stayed 1 night at this hotel. The room was a king suite and it was very comfortable at a very good price with a good breakfast too.
It was very close to the mall etc.. Thank colleenva Thank you for taking a moment to review our hotel. We are very pleased to know that you enjoyed a clean and comfortable stay in one suites. It is great that you found our location useful for your shopping needs and that you also enjoyed our hot breakfast bar. Thank you again for staying with us and for recommending our... Level Contributor“” via mobileThe hotel is old and in need of a major update and renovation. Beds were clean but I had to put a bed sheet on the sofa so the kids could comfortably sit on them. Carpets were old and dirty. On a positive note, staff was very friendly. I didn't go but my husband...Thank KFuentes4 Thank you for taking the time to complete a review regarding your family's recent visit. It is nice to know that your family enjoyed our hot breakfast bar and that the staff were very friendly and caring of your family's needs. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the...
Level Contributor“” via mobileThis hotel is in desperate need of a good clean and update. Although it is a non-smoking hotel, we were greeted with a strong smoke smell upon entering the lobby. Thankfully the smell was only in the lobby and hallways, not in the room. While it is a suite and the rooms had ample space, the sofa bed was so...Thank Joh_S1974 Thank you for taking the time to leave us a review. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the various issues you encountered your recent visit. I have shared your feedback with the housekeeping supervisor and maintenance department to ensure we handle these types of situations differently in the future. Level Contributor“” This hotel is clean, but dated. The service at the front desk was great, they did everything they could to help, but unfortunately there is only one person at the desk in the evening running a hotel this size, so if something goes wrong, it's just him.