Herman Miller office chairs are built to last, even if that means that occasionally, they outlast some of their parts. That's why we've made it easy for you to find and install Herman Miller replacement parts for your chair, including casters for most Herman Miller office chairs and replacement armpads specifically for classic Aeron Chairs and Stools. You'll also find two unique back support options that can enhance the ergonomic benefits of your classic Aeron Chair. Here are some of the top questions we get. If you don’t see your question and answer here, please visit our FAQ page. How do I get my Herman Miller product repaired and what information do I need? For warranty repairs, you’ll need to provide information from the manufacturing label (product number, FO number, manufacture date), along with a description of the issue and a photograph of it. Labels are typically affixed to the underside of a chair’s seat or under the surface of a table. Since labels evolve over time, we’ve provided several examples to show where you can find the necessary information on the label.
Once you have the information from the manufacturing label and the description and photo of the issue, you can contact the Dealer or Retailer where you bought your product, who will take care of the issue as quickly as possible. How can I purchase replacement parts for my Herman Miller product? You can buy some replacement parts at our Herman Miller Store. These include chair casters, Aeron Chair armpads, and Aeron Chair back support options. All other replacement parts can be purchased through an authorized Dealer. Please use our Where to Buy link to find a dealer near you. Where can I find assembly instructions for Herman Miller products? We provide assembly instructions for many of our most popular products, including chairs, desks, tables, and accessories. If you need instructions for workstations or systems products, we recommend you contact your local Dealer for assistance. As a reference, we do provide a lookup resource with assembly instructions for these workstation and systems products.
What can I do about a Herman Miller product I bought from a reseller that wasn’t authorized and now the product needs to be repaired? You will need to contact the reseller directly, who can perhaps make the repair for you. Because Herman Miller cannot guarantee the condition or authenticity of the components used by unauthorized resellers, these products wouldn’t be covered by Herman Miller’s warranty. Buying from an authorized Herman Miller reseller gives you two advantages. If the product comes from an authorized reseller, you can be certain it’s the real thing. Herman Miller and its authorized resellers stand behind every Herman Miller product and have the ability to make repairs, if needed. Where can I get parts or service for my Herman Miller Eames Lounge Chair and/or Ottoman? Please contact the authorized Dealer nearest you to order replacement parts or coordinate a service repair for your Eames Lounge Chair and/or Ottoman. The services available can vary based on product condition.
Many of our products are covered by a 12-year warranty that includes parts and labor. For questions on repairs and what’s covered, please visit our Warranty and Service page. To talk with a product specialist, please call Monday through Friday from 9 am to 5 pm Eastern Time. Phone: 888 443 4357 If you have questions, comments, or need assistance, we’re here to help. Send us an email, and we’ll get back to you as soon as possible. Send Us a Message When you want to purchase authentic designs direct from the source—for your home or small office—please visit our Herman Miller Store. If you’re looking for a convenient way to purchase Herman Miller products for your home or small office, visit an authorized Retailer. When service is as important to you as the sale, visit one of our authorized Dealers for help with designing, planning, and installing your purchase. We design our chairs to respond to your body. You can fine-tune the fit using their simple, intuitive adjustments.
Check out this how-to information for our most popular chairs. Though most of our products arrive fully assembled, some require minimal assembly. We provide that information along with care and maintenance recommendations.Crandall Office Furniture specializes in refurbishing high quality office chairs and providing office chair replacement parts, such as casters, gas cylinders, arm pads, and more for Steelcase, Herman Miller, Haworth, Hon, and other office chair manufacturers. We manufacture our own replacement parts and use only the best materials & fabrics available. Our main focus has always been quality and affordability. Find Office Chair Replacement Parts Herman Miller and Steelcase Chair Parts Save Money with Remanufactured Office Chairs Have Your Chairs Repaired or Refurbished Replace Chair Arm Pads, Gas Cylinders, & Casters Lowest Product Prices in Office Furniture Industry Quick and Easy Online Ordering - Buy Today! Select Your Chair to Find Your Product
Use our new website tool to select your office chair and find out which chair parts are compatible with your chair. Herman Mililer Aeron Arm Pads Our Aeron arm pads fit all Herman Miller Aeron chairs. These are made in the USA and exclusive to Crandall Office Furniture Using repurposed office furnishings has the potential to influence up to 15 Leadership in Energy and Environmental Design (LEED) certification points in three categories. Harvard Business Review - "We're Running Out of Resources" "Maintaing existing products is far more resource-efficient than manufacturing new hardware, but it requires specialized expertise and distributed facilities."I believe developing more resource-efficient business models will be the largest single financial opportunity of the twenty-first century."Send a Product Inquiry Please complete the form to submit your inquiry to our Product Resources team. The Herman Miller Warranty is our promise to you that we stand behind the quality of our products.
It recognizes your need for products that can stand up to continuous use. Many of our products are covered by a 12-year warranty that includes parts and labor. And when warranty work is performed in the U.S. and Canada, it covers the cost of service. For more details, please read our complete warranty. Begin by checking with the Herman Miller Dealer or Retailer where you purchased your product to determine if it’s still under warranty and eligible for replacement or repair. If your product is still under warranty, you’ll need to provide the following information: Product number (from manufacturing label) FO number date (from manufacturing label) Manufacture date (from manufacturing label)Since labels evolve over time, we've provided several examples here to show where you can find the necessary information on the label. Once you have the required information related to your issue, contact the Dealer or Retailer where you purchased your product to coordinate any service or repairs needed.
How can I find out about the warranty for my Herman Miller product? This warranty document spells out all the coverages. You’ll note that many of our products are covered by a 12-year warranty that includes parts and labor. What can I do if I don’t know whether my product is covered under warranty? Check with the Herman Miller Dealer or Retailer where you purchased your product. The Dealer or Retailer will determine if your product might be covered under the warranty and whether it’s eligible for replacement or repair. What do I do if I need to request a repair for my Herman Miller product but it doesn’t have a manufacturing label? If you still have the receipt or credit card statement from the original purchase, you can identify the Dealer or Retailer where you bought your product. Contact them, and they can verify warranty coverage and coordinate repair or replacement. What if I’ve moved and need service for my Herman Miller product? Visit our Dealer and Retailer locator to find the one nearest your current location.