How do I test or troubleshoot the safety reversing sensors? The safety reversing sensors must be connected and aligned correctly before the garage door opener will move in the down direction. Typically issues with the safety sensor wiring occur because of a poor connection, incorrectly connected wires, or a short in the wire from a staple. NOTE: If you are unable to get the door closed and the safety sensors are the issue, the garage door can be closed by pressing and holding the Door Control push bar until down travel is completed. If both safety sensor LED lights are not lit Security+ 2.0 garage door openers have an energy conservation feature. If the garage door opener is Security+ 2.0, have the customer activate the door to determine if the opener was only in sleep mode. See Security+ 2.0 energy conservation feature Check for incorrect wiring between the sensors and the garage door opener. Verify the wire connections are correct on the garage door opener.
The solid white wires connect (insert) to the white terminal (2) and the white/black wires connect to the grey terminal (3). NOTE: The amber LED on the sending sensor will glow regardless of alignment or obstruction. If the green LED on the receiving sensor is off, dim, or flickering (and the invisible light beam path is not obstructed), alignment is required. See How do I align my safety reversing sensors? Test the safety sensor wires. Remove the sensors from the brackets. Remove the wires from the wire nuts or cut the sensor wires 12" from the sensors. Strip both ends of wires from each sensor and twist like colored wires together. Proceed with both sensors to the garage door opener motor unit. Remove existing wires from the white and grey terminals on the back of the operator. Attach or insert white wires into the white terminal and black/white striped wires into the grey terminal. Point the sensors at each other - if both sensor LED's turn on, there is an issue with your wiring.
Replace the wires between the opener and the sensors. If the LED’s DO NOT turn on, replace the sensors. Note: If after replacing the sensors, the LED's still do not light, replace the logic board. Answers others found helpful How to align safety reversing sensors Safety Reversing Sensors Installation Instructions How to wire safety sensors to a garage door opener How do I install my safety reversing sensors in a pre-wired garage? How should I position my safety reversing sensors when I am installing two garage door openers?Garage Door Troubleshooting Guides Setting Genie Chain Drive Limits 1. My garage door will not go down using my transmitters. I can only get the door down by holding down on the wall button. 2. The garage door closes down to the floor, hesitates and reverses back up to the open position. 3. How do I program my in-car transmitter to an Genie Intellicode or Chamberlain Security Plus system? 4. How do I program my Intellicode or Security Plus Transmitter?
5. My garage door is opening and closing by itself, as if someone else has the same frequency. 6. Disconnecting Genie Garage Door Opener Carriages to Manually Operate the Door 7. Where is the Genie, Liftmaster or Sears Craftsman Learn Button for Programming My Intellicode or Security Plus Remotes? 8. How do I Set the Limits on a Genie Chain Drive (open chain) Garage Door Opener? 9. How to Set Limits on the new line of Genie Garage Door OpenersTroubleshoot problems with your Genie garage door opener or accessories. FAQs: Troubleshooting Genie garage door opener products Troubleshoot any problems you may be having with your Genie garage door opener, including lights blinking, door reversing, remote issues and more. Why is the Safe-T-Beam light blinking? Why does my Genie garage door reverse/open when I try closing it? Why does the Genie opener run without moving the door? Why won’t my Genie remote control work? I recently installed some LED light bulbs on my opener and noticed I lost a little range on my remote transmitter about the same time.
Are the two items related? Safe-T-Beam is a government-required safety feature that must be installed in order for your Genie garage door opener to work. A flashing Safe-T-Beam LED indicator means a malfunction has occurred. First, be sure that the lenses are clean, and check for any possible obstructions or loose wires. Also, make sure that lenses are mounted five to six inches from the floor on either side of the garage-door opening and that lenses are aligned facing one another. If the LED indicator continues to flash, see your owner's manual for a list of possible causes and additional troubleshooting. The likely culprit is an obstruction in the path of the garage door. Check for and clear any obstructions in its way. If the problem persists, check to see if the red Safe-T-Beam LED indicator is blinking. If it is, be sure that the lenses are mounted five to six inches from the floor on either side of the garage-door opening. If the Safe-T-Beam® lenses appear to be installed properly and aligned facing one another, refer to the troubleshooting section of your owner’s manual for additional causes and solutions.
Your garage door may be disconnected from the opener. Check that the emergency-release cord has not been pulled. If this is the reason, you will need to reengage the carriage. The method to reengage the carriage depends on the model of garage door opener you own. See your owner's manual for more details. Be sure that the remote has been properly programmed and that fresh batteries have been installed. If you are still having trouble, refer to your owner's manual, or contact Customer Service. With the obsolescence of the basic incandescent light bulb, it has come to Genie's attention that there are certain brands or types of LED bulbs that can cause interference with the radio signals. These LED bulbs can have an effect on the operation of nearby devices, such as affecting the transmitter range for remote operation of a garage door opener. To solve the issue, Genie has developed its own LED light bulb, designed specifically for almost any brand of garage door opener. It either eliminates or greatly reduces the issue of weakened remote signal to your opener that common LED bulbs can cause.