Troubleshoot problems with your Genie garage door opener or accessories. FAQs: Troubleshooting Genie garage door opener products Troubleshoot any problems you may be having with your Genie garage door opener, including lights blinking, door reversing, remote issues and more. Why is the Safe-T-Beam light blinking? Why does my Genie garage door reverse/open when I try closing it? Why does the Genie opener run without moving the door? Why won’t my Genie remote control work? I recently installed some LED light bulbs on my opener and noticed I lost a little range on my remote transmitter about the same time. Are the two items related? Safe-T-Beam is a government-required safety feature that must be installed in order for your Genie garage door opener to work. A flashing Safe-T-Beam LED indicator means a malfunction has occurred. First, be sure that the lenses are clean, and check for any possible obstructions or loose wires. Also, make sure that lenses are mounted five to six inches from the floor on either side of the garage-door opening and that lenses are aligned facing one another.
If the LED indicator continues to flash, see your owner's manual for a list of possible causes and additional troubleshooting. The likely culprit is an obstruction in the path of the garage door. Check for and clear any obstructions in its way. If the problem persists, check to see if the red Safe-T-Beam LED indicator is blinking. If it is, be sure that the lenses are mounted five to six inches from the floor on either side of the garage-door opening. If the Safe-T-Beam® lenses appear to be installed properly and aligned facing one another, refer to the troubleshooting section of your owner’s manual for additional causes and solutions. Your garage door may be disconnected from the opener. Check that the emergency-release cord has not been pulled. If this is the reason, you will need to reengage the carriage. The method to reengage the carriage depends on the model of garage door opener you own. See your owner's manual for more details. Be sure that the remote has been properly programmed and that fresh batteries have been installed.
If you are still having trouble, refer to your owner's manual, or contact Customer Service. With the obsolescence of the basic incandescent light bulb, it has come to Genie's attention that there are certain brands or types of LED bulbs that can cause interference with the radio signals. These LED bulbs can have an effect on the operation of nearby devices, such as affecting the transmitter range for remote operation of a garage door opener. To solve the issue, Genie has developed its own LED light bulb, designed specifically for almost any brand of garage door opener. It either eliminates or greatly reduces the issue of weakened remote signal to your opener that common LED bulbs can cause. It also has the added advantage of being shatter & vibration resistant. Learn more about the Genie LED Light Bulb for Garage Door Openers, including where to buy. For expert advice, contact your local Genie Professional Dealer.Garage Door Troubleshooting Guides Setting Genie Chain Drive Limits
1. My garage door will not go down using my transmitters. I can only get the door down by holding down on the wall button. 2. The garage door closes down to the floor, hesitates and reverses back up to the open position. 3. How do I program my in-car transmitter to an Genie Intellicode or Chamberlain Security Plus system? 4. How do I program my Intellicode or Security Plus Transmitter? 5. My garage door is opening and closing by itself, as if someone else has the same frequency. 6. Disconnecting Genie Garage Door Opener Carriages to Manually Operate the Door 7. Where is the Genie, Liftmaster or Sears Craftsman Learn Button for Programming My Intellicode or Security Plus Remotes? 8. How do I Set the Limits on a Genie Chain Drive (open chain) Garage Door Opener? 9. How to Set Limits on the new line of Genie Garage Door OpenersWith more than half a century of garage door opener experience, Genie’s technical support experts are skilled at answering your questions.
How can I get technical support for my Genie garage door opener products? Genie has been manufacturing garage-door products for more than half a century, which means we can offer you expert advice about selecting, installing, maintaining and troubleshooting your new opener. You can get expert advice through: Contact your local Genie Professional Dealer. Use our online Customer Service form to request information Call Genie Customer service: 1-800-35-GENIE (1-800-354-3643.)If your remote is too far away from the receiver, it will not work. A remote-control garage-door opener is a handy little electronic device that makes it possible to get into the garage without leaving the car or heaving up the heavy door yourself. The opener remotely sends an infrared or IR signal to a receiver that triggers a switch, promting an electric motor to open or close the garage door. Before any garage door remote works correctly it must be within the specified range of its IR signal-sending strength.
If it is within range but still does not work, there are ways to fix it. Check the Batteries The most common cause of garage door remote control failure are weak or dead batteries. To be sure that the batteries are always good, use name-brand quality batteries instead of discount brands. Also, although using rechargeable batteries is environmentally friendly and cost effective in the long run, they only put out approximately 1.2 volts as opposed to an alkaline battery that puts out 1.5 volts. Therefore, a remote powered with two rechargeables would only get 2.4 volts when it is designed to run on 3 volts of power. This 25-percent lack of power may seriously compromise the range and effectiveness of the remote control unit. Check the Battery Contacts Dirty, worn or wet contacts inside of the battery case inhibit the electrical current of the batteries from fully reaching the circuit board inside of the remote control. If the contacts look discolored, pitted or are wet, they need to be dried and polished before any battery can successfully power a remote control.
Contacts can be polished with a fine-grit sandpaper, like 400-grit or fine steel wool. Clean the Eyes The plastic covering over the IR unit on both the remote control and the receiving unit is called the eye. This "eye" allows the IR signal to pass through it in both transmitting and receiving. Eyes can be wiped off using a soft damp cloth. Most remote eyes are made of plastic that, although resistant to scratching, become scratched if rubbed against metal, abrasive fibers or dropped onto the ground. The plastic can be polished using specialized plastic polishing substances, but if the IR eye on a remote control is badly scratched, pitted or gouged, there may be no recourse except to get a new one. Reset the System Remote controls and receivers are small computers. Sometimes a reset is needed to reboot the circuit boards in both the remote control and the receiver. A reset is accomplished by removing the batteries in the remote for approximately 30 seconds and re-installing them. A reset on a receiver is accomplished by unplugging the unit from the wall socket for a bout 30 seconds, then plugging it back in.