Troubleshoot problems with your Genie garage door opener or accessories. FAQs: Troubleshooting Genie garage door opener products Troubleshoot any problems you may be having with your Genie garage door opener, including lights blinking, door reversing, remote issues and more. Why is the Safe-T-Beam light blinking? Why does my Genie garage door reverse/open when I try closing it? Why does the Genie opener run without moving the door? Why won’t my Genie remote control work? I recently installed some LED light bulbs on my opener and noticed I lost a little range on my remote transmitter about the same time. Are the two items related? Safe-T-Beam is a government-required safety feature that must be installed in order for your Genie garage door opener to work. A flashing Safe-T-Beam LED indicator means a malfunction has occurred. First, be sure that the lenses are clean, and check for any possible obstructions or loose wires. Also, make sure that lenses are mounted five to six inches from the floor on either side of the garage-door opening and that lenses are aligned facing one another.
If the LED indicator continues to flash, see your owner's manual for a list of possible causes and additional troubleshooting. The likely culprit is an obstruction in the path of the garage door. Check for and clear any obstructions in its way. If the problem persists, check to see if the red Safe-T-Beam LED indicator is blinking. If it is, be sure that the lenses are mounted five to six inches from the floor on either side of the garage-door opening. If the Safe-T-Beam® lenses appear to be installed properly and aligned facing one another, refer to the troubleshooting section of your owner’s manual for additional causes and solutions. Your garage door may be disconnected from the opener. Check that the emergency-release cord has not been pulled. If this is the reason, you will need to reengage the carriage. The method to reengage the carriage depends on the model of garage door opener you own. See your owner's manual for more details. Be sure that the remote has been properly programmed and that fresh batteries have been installed.
If you are still having trouble, refer to your owner's manual, or contact Customer Service. With the obsolescence of the basic incandescent light bulb, it has come to Genie's attention that there are certain brands or types of LED bulbs that can cause interference with the radio signals. These LED bulbs can have an effect on the operation of nearby devices, such as affecting the transmitter range for remote operation of a garage door opener. To solve the issue, Genie has developed its own LED light bulb, designed specifically for almost any brand of garage door opener. It either eliminates or greatly reduces the issue of weakened remote signal to your opener that common LED bulbs can cause. It also has the added advantage of being shatter & vibration resistant. Learn more about the Genie LED Light Bulb for Garage Door Openers, including where to buy. For expert advice, contact your local Genie Professional Dealer.How do you troubleshoot a Genie opener? To troubleshoot a Genie garage door opener, check if the Sensor, Status and Source lights are on without blinking to ensure that the door mechanism is working properly.
Additionally, check if there is power supply to the keypad and that there is no loose connection in the control panel wiring. How do you get a garage door opener manual from Genie? How do you program a Genie garage door opener? How do you program a remote for a model 209 Genie garage door? If the red Source and green Sensor lights of the Genie garage door opener are turned off, check the plugs, fuses and breakers. If only the Source light is off, check the wiring. If the red light blinks twice and the green light is steady, check if something is obstructing the beam's source. If the green light is off and the red light blinks twice, check the wiring. If the red light blinks three or four times, it implies that some electronic item is interfering with the beam. If the Status light blinks, unplug the unit for several seconds. Also, verify that the garage door's force settings are correctly set, the unit is not rusted and it is not in vacation lock mode. Further, ensure that the keypad contains the correct code and the unit's wiring, fuses and breakers are intact.
If the keyless sensor is not opening the garage door, position the antenna and car properly. If the garage door light does not switch off, check for any loose or faulty connection in the indoor control panel. If problems with the garage door opener persist, call a technician. Learn more about Outdoor How do you find parts for a Genie garage door opener?To locate nearby outlets, visit the home page and then click Where ... What brands make the top-rated garage door openers? How to program a Genie garage door opener? Press the "Learn Code" button on the garage opener unit while at the same time pressing the button on the remote that is to be programmed into the opener. Where can you find contact information for Genie garage door support?Local Genie professional dealers can also offer expert ... How do you build your own garage? How do you build a lattice fence? How do you install fencing? How do you repair sinking concrete slabs?
How do you put up a fence? What are the benefits of exterior rubber flooring?What does the flashing LED next to the learn button mean? Your garage door opener is programmed with self-diagnostic capabilities. The diagnostic LED next to the learn button will flash a number of times, then pause before repeating, signifying it has found a potential issue. The Diagnostic Chart is below. 1 or 2 Flashes - One or both of the LEDs on the safety reversing sensors do not glow steadily. One flash means there is a broken or disconnected wire to a safety reversing sensor. Two flashes means a wire to a sensor is shorted out or a black/white wire is reversed. Inspect the sensor wires for a short (staple in a wire), incorrect wiring polarity (black/white wires reversed), broken or disconnected wires; replace or reattach as needed. 3 Flashes - The LED is not lit on the door control. Inspect the door control wires for a short (staple in wire), and replace as needed. Disconnect wires at the door control, then touch the wires together.
If the garage door opener activates, replace the door control. If the garage door opener does not activate, disconnect door control wires from the motor unit. Momentarily short across the red and white terminals with jumper wire. If the garage door opener activates, replace the door control wires. 4 Flashes - The safety reversing sensor sending LED glows steadily, and the receiving light is dim or flashing. The safety reversing sensors are slightly misaligned. Loosen the wing nut on the receiving sensor, clean the lens, realign the sensor until it glows steadily, then tighten the wing nut and secure the brackets. Verify the door track is firmly secured to the wall and does not move. 5 Flashes - This is a miscellaneous code. Additional symptoms will help to identify the issue. If the opener is not moving at all and you hear a short hum, look for a physical obstruction and remove it, or check if the trolley is stuck on the stop bolt. See How do I get the trolley off the stop bolt?.